I reserved a penthouse in San Diego two months ahead of my visit. I arrived early in the day last Friday and went to eyeball the property at the address in the email. I felt odd as the view from the posting could not have been from the same address. There was no pool or spa and I felt like bad things were about to happen to my weekend. My host sent to me an address nearby.
About an hour before checking in, the host cancelled and I was offered another Airbnb and a 10% credit if I chose one of the offered locations. None had a view like the penthouse did. I went to the address the host provided to find out they had a very strict policy against Airbnb in the building. They only lease to corporate clients and when I showed them the pictures they confirmed it was their building.
They were pissed. I had been baited with the pictures and the view. They tried to switch me to another lesser property claiming maintenance issues. What a load of garbage. All the people I spoke to at Airbnb were the same, amateurs acting like they knew what they were doing. My trust level left me and I went to a hotel never to use Airbnb again. These bait and switch artists should be arrested for fraud.