Uncensored Airbnb Stories & Reasons Not To Use Airbnb

AirbnbHell.com is dedicated to helping Hosts and Guests share their stories about the risks and dangers of using Airbnb.  If you had a bad experience using Airbnb as a Host or Guest, please Share Your Story.

AirbnhHell was recently featured on:

Here is a summary list of reasons why you should NOT use Airbnb.  At the very least, be aware of these serious issues with the Airbnb service and consider other options including Airbnb Competitors.

If you are a potential Airbnb GUEST:

  1. If any of your personal items, cash, or valuables are stolen (by the host, other guests, or burglars) you have no protection from Airbnb.
  2. If there is a foul odor, loud noises, or any other problems with your room that are not easily documented with photos, you are out of luck and your claim for a refund will be denied.
  3. If you rent a single room, there is no guarantee regarding how many people might be living in a given home/condo while you are there.  If there is a shared bathroom, you might end up sharing it with 1 person, or 20.
  4. A “fully stocked kitchen” means very different things to different people.  One pot, 2 dishes and a handful of silverware does not mean you can actually cook a meal there, yet this is not enough evidence to seek a claim for refund
  5. If you buy groceries and another guest or the host uses them or throws them away, you’re out of luck.
  6. If the host or another guest has a party every night, you will have to thoroughly document each incident with video recordings and time stamps to seek any sort of claim or refund.  Even then, it will be a battle that may take weeks and you are unlikely to win.
  7. Airbnb charges you about 15% on top of what the host actually receives for your reservation (even more if you need to exchange currency).  That means you COULD get your reservation for about 15% LESS if you booked directly with the host.
  8. If you have to cancel your reservation at the last minute, the host has the right to keep some or all of your money for your entire stay.  You will not have any ability to write a review of your host if you cancel your reservation, even if you end up paying for your entire stay and the host double-books the rental space.

HomeAway.com

If you are a potential Airbnb HOST:

  1. If your guests claim any sort of insect/pest/vermin problem, airbnb will instantly return 50% of your guests money for their entire reservation, even if it’s a year long reservation and the claim is false.  This is a common scam tactic.
  2. If your guests steal your cash or other difficult-to-prove assets, airbnb will do nothing.
  3. If you make any claim regarding damage to reclaim part or all of the security deposit, airbnb will make your life a living hell by demanding receipts for your original purchase even if it’s furniture that you’ve owned for 20 years.  If you don’t have receipts, you’re out of luck, and even if you do, it will take weeks or months to get any resolution.
  4. If you wait more than 24 hours to make a claim regarding damage from guests, your claim will be denied by default.
  5. Airbnb takes 3% of every reservation from you, but they also take about 15% from the guest!  That means your guests are WILLING to pay 18% more than you’re actually receiving but you’re not getting any of that extra money.  Airbnb also takes a very aggressive 3% Exchange Rate Fee for transactions not in USD, for a total of about 21% in fees taken off the top!
  6. Even if you use a Strict Cancellation Policy to protect yourself from flaky guests canceling their reservation at the last minute, Airbnb has the right to override that policy at any time and without warning or explanation and refund the guest the entire amount of their reservation, even if it’s less than 24 hours before the guest is scheduled to check in.
  7. The “1 million dollar host guarantee” is virtually impossible to actually claim.  Don’t fall for this marketing ploy!
  8. Airbnb has been known to cancel and remove even long-term hosts listings without warning and without any explanation.  This may cause you to lose communication with your current guests, and lose significant income for all upcoming reservations which are also instantly canceled.

HomeAway.com

 

Read the 10 most recent uncensored Airbnb stories from Hosts & Guests:

 

Airbnb Owners Traumatise Neighboring Family

We have attempted to communicate with our neighbours for the last three years to find some sort of resolution to the constant intrusion to our family life. Our communication has been up and down to say the least but we are now blocked. In summary they have countered, ignored and deferred our desperate pleas for […]

Posted in Guest Stories | Tagged , , , , , , , | 2 Comments

Airbnb – Are they burning down their house?

A little over a year ago I wandered into this vacation rental business, first signing with VRBO- then Airbnb. 2 very different platforms – 2 very different types of clientele. We had our first booking within 20 minutes of going live on VRBO and within 24 hours had 2 more confirmed weeks by different families. […]

Posted in Host Stories | Tagged , , , , , , | 6 Comments

Constant Noise from Airbnb Guests Annoys Neighbors

My next door neighbour owns 15 properties in Dublin, and unfortunately we happen to live next to one of them. The listing says up to six people are allowed (for a two-bedroom apartment), which effectively allows big groups of friends to rent it. As a results, every other weekend we suffer from loud music and […]

Posted in Guest Stories | Tagged , , , , , | 2 Comments

Airbnb Won’t Take Responsibility For Fraud

I was unfortunately the victim of fraud from an Airbnb listing. Yes – I know, I’m stupid – I should have known better. I was new to Airbnb and had no idea that what I was proceeding with was not standard protocol. Ultimately I found a listing on Airbnb with a description that requested I […]

Posted in Guest Stories | Tagged , , , , , | 1 Comment

Worst Valentine Getaway: No Help from Airbnb

I know a listing that must be taken off Airbnb. Customer support has not helped. Fay’s place was a nightmare. It’s unsafe – three dogs, broken guardrails – and has dirty floors, couch, kitchen and bathroom. It is not a private home, but rather a shared upstairs living room. She and others live there with three large […]

Posted in Guest Stories | Tagged , , , , , , | Leave a comment

Someone in China Hacked my Account and Booked House

I can’t seem to find a story similar to mine in which the fraudster booked a house in China with my account, but seems to have uploaded their own method of payment – I hope – instead of using the two credit cards of mine that were stored on file. I woke up around 4:00 […]

Posted in Guest Stories | Tagged , , , , , | Leave a comment

Arrogant and Opaque Conflict Resolution – Host Extortion

I went to visit my daughter in Seattle, planning to stay for a week. The apartment, given that it was the host’s primary residence, was pleasant. However, after five days the host called my daughter on the phone and informed her (not me) that I was to vacate the apartment immediately. He claimed that if […]

Posted in Guest Stories | Tagged , , , , , , | Leave a comment

No Payment Following 12-Day Airbnb Stay in Italy

Having hosted someone from Italy for 12 days in our Australian apartment in January we are still waiting for payment. We received an automated email saying we would be paid on January 23rd. We have been on Airbnb’s books for four years now and have Superhost status. Despite numerous calls to their call centre – the […]

Posted in Host Stories | Tagged , , , , , , | 7 Comments

When Airbnb Cancels Your Reservation Without Checking

In late 2016 I made two reservations on Airbnb for a New Zealand holiday. In mid-January 2017 (i.e. one and a half months later) I discovered two unauthorised transactions dated January 14th and 15th using the same credit card for Airbnb in China and two non-Airbnb charges in the UK. I contacted my bank and told […]

Posted in Guest Stories | Tagged , , , , , | Leave a comment

Airbnb Customer Service is Completely Unprofessional

I just opened an Airbnb account and was unable to verify my ID despite following the exact instructions for the setup. I went through hell to no avail to find answers from their useless help center and eventually found a link to raise my question. It went to a community member whose answer did not help. […]

Posted in Guest Stories | Tagged , , , , , | Leave a comment


VRBO