Uncensored Airbnb Stories & Reasons Not To Use Airbnb

AirbnbHell.com is dedicated to helping Hosts and Guests share their stories about the risks and dangers of using Airbnb.  If you had a bad experience using Airbnb as a Host or Guest, please Share Your Story.

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Here is a summary list of reasons why you should NOT use Airbnb.  At the very least, be aware of these serious issues with the Airbnb service and consider other options including Airbnb Competitors.

If you are a potential Airbnb GUEST:

  1. If any of your personal items, cash, or valuables are stolen (by the host, other guests, or burglars) you have no protection from Airbnb.
  2. If there is a foul odor, loud noises, or any other problems with your room that are not easily documented with photos, you are out of luck and your claim for a refund will be denied.
  3. If you rent a single room, there is no guarantee regarding how many people might be living in a given home/condo while you are there.  If there is a shared bathroom, you might end up sharing it with 1 person, or 20.
  4. A “fully stocked kitchen” means very different things to different people.  One pot, 2 dishes and a handful of silverware does not mean you can actually cook a meal there, yet this is not enough evidence to seek a claim for refund
  5. If you buy groceries and another guest or the host uses them or throws them away, you’re out of luck.
  6. If the host or another guest has a party every night, you will have to thoroughly document each incident with video recordings and time stamps to seek any sort of claim or refund.  Even then, it will be a battle that may take weeks and you are unlikely to win.
  7. Airbnb charges you about 15% on top of what the host actually receives for your reservation (even more if you need to exchange currency).  That means you COULD get your reservation for about 15% LESS if you booked directly with the host.
  8. If you have to cancel your reservation at the last minute, the host has the right to keep some or all of your money for your entire stay.  You will not have any ability to write a review of your host if you cancel your reservation, even if you end up paying for your entire stay and the host double-books the rental space.

HomeAway.com

If you are a potential Airbnb HOST:

  1. If your guests claim any sort of insect/pest/vermin problem, airbnb will instantly return 50% of your guests money for their entire reservation, even if it’s a year long reservation and the claim is false.  This is a common scam tactic.
  2. If your guests steal your cash or other difficult-to-prove assets, airbnb will do nothing.
  3. If you make any claim regarding damage to reclaim part or all of the security deposit, airbnb will make your life a living hell by demanding receipts for your original purchase even if it’s furniture that you’ve owned for 20 years.  If you don’t have receipts, you’re out of luck, and even if you do, it will take weeks or months to get any resolution.
  4. If you wait more than 24 hours to make a claim regarding damage from guests, your claim will be denied by default.
  5. Airbnb takes 3% of every reservation from you, but they also take about 15% from the guest!  That means your guests are WILLING to pay 18% more than you’re actually receiving but you’re not getting any of that extra money.  Airbnb also takes a very aggressive 3% Exchange Rate Fee for transactions not in USD, for a total of about 21% in fees taken off the top!
  6. Even if you use a Strict Cancellation Policy to protect yourself from flaky guests canceling their reservation at the last minute, Airbnb has the right to override that policy at any time and without warning or explanation and refund the guest the entire amount of their reservation, even if it’s less than 24 hours before the guest is scheduled to check in.
  7. The “1 million dollar host guarantee” is virtually impossible to actually claim.  Don’t fall for this marketing ploy!
  8. Airbnb has been known to cancel and remove even long-term hosts listings without warning and without any explanation.  This may cause you to lose communication with your current guests, and lose significant income for all upcoming reservations which are also instantly canceled.

HomeAway.com

 

Read the 10 most recent uncensored Airbnb stories from Hosts & Guests:

 

Airbnb Closes Case After Vegan Host Asks to Cancel

Our Airbnb host asked us to cancel the reservation after we discovered that we couldn’t eat honey, milk, etc. (vegan craziness) and asked for a full refund. Then she refused to refund our 50% strict cancellation non-refundable deposit ($800 CAD). Airbnb asked her to make the refund, she refused, and then they closed the case, […]

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Four Families with Seven Children Kicked out at Midnight

My family and friends’ families were staying in State College, PA for the Blue and White Weekend. We arrived at the Airbnb rental property at 10:00 PM on Friday night. When we arrived, the owner showed us the house and strongly encouraged us all to use the hot tub, despite it being late. We stayed […]

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Airbnb Customer Service is an Utter Disgrace

This company needs to be sorted out. They are an absolute disgrace. They have blocked my account – also those of people I know – without giving any reason whatsoever. They are disrespectful and unprofessional. I am actively boycotting them and encourage everyone to do the same. Here was a message I received from Airbnb […]

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Airbnb Long-Term Cancellation Policy: Buyer Beware

My husband and I booked a two-bedroom, two-bath condo for our 25th wedding anniversary. However, my knee gave out and I was unexpectedly forced to have total knee replacement surgery. We booked the condo through Airbnb and the owner had a 30-day cancellation policy. That was fine. We canceled three months and one week in […]

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Nightmare Stay in Rio de Janeiro Leads to False Accusations

I stayed in Rio de Janeiro last summer. My host, Carolina, seemed nice enough. My boyfriend and I rented the entire place for two weeks. She claimed I caused a number of damages, the most ridiculous one being a round mark on her kitchen sink that was present on my arrival. She requested the security […]

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No Toilet, No Concern, Old Plumbing… Our Fault?

My husband was working in France over the weekend of our anniversary so we decided that I would meet him in Toulouse, a city we previously had enjoyed. I picked <a href=” https://www.airbnb.com/rooms/15017680″>this Airbnb listing</a> because it looked comfortable, had a great location and most importantly, had favourable reviews. To start: we never met our […]

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Refunded Double to Guest and Won’t Accept Responsibility

I issued a refund to the guest according to instructions on the Airbnb website. It was more than the amount Airnb originally charged. Airbnb gave the guest the amount they calculated as the refund I owed as well as the amount that I refunded. Trying to resolve this is a nightmare. I have called and […]

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Seems That People’s Expectations Were Too High

Airbnb is not a walk in the park, nor is it easy money; anyone who wants to host should not expect this. My wife and I have been running an Airbnb – private room in our house, sharing the kitchen, bathroom, amenities – since May 2015. Although the income isn’t that significant we have the advantage […]

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Valuables Stolen at Barcelona Airbnb, No Resolution

My daughter and her friend checked into their Airbnb in Barcelona on May 13th, 2017. They went out for the night and came back to find all their valuables gone: two Macbooks, two GoPros, one gold bracelet, and my daughter’s baby blanket that always travels with her. They called the police who came to the apartment. […]

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Stranded in Seattle, Airbnb Host just Ignores Us

We booked a room through Airbnb for three nights in Seattle. There were four of us staying in the room. We are all from Orlando, Florida, and booked this vacation because we were headed to Alaska on a cruise. We left May 10th and had a layover in Houston. We were supposed to receive an email […]

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