Uncensored Airbnb Stories – Reasons why you should NOT use Airbnb

Uber - AirbnbHell

AirbnbHell.com is dedicated to helping hosts and guests spread the word about the risks and dangers of using Airbnb.  If you had a bad experience using Airbnb either as a Host or as a Guest, please Share Your Story Here.

Here is a summary list of reasons why you should NOT use Airbnb.  At the very least, beware of these serious issues with Airbnb services and consider other options including Airbnb Competitors.

If you are a potential Airbnb Guest:

  1. If any of your personal items or cash are stolen (by the host, other guests, or burglars) you are 100% out of luck and have no protection from Airbnb.
  2. If there is a foul odor, loud noises, or any other problems with your room that are not easily documented with photos, you are out of luck and your claim for a refund will be denied.
  3. There is no guarantee how many people might be living in a given home/condo while you are there.  If there is a shared bathroom you might end up sharing it with 1 person, or 20.
  4. A “fully stocked kitchen” means very different things to different people.  One pot, 2 dishes and a handful of silverware does not mean you can actually cook a meal there, yet this is not enough evidence to seek a claim for refund
  5. If you buy groceries and another guest or the host uses them or throws them away, you’re out of luck.
  6. If the host or another guest has a party every night, you will have to thoroughly document each incident with video recordings and time stamps to seek any sort of claim or refund.  Even then, it will be a battle that may take weeks.
  7. Airbnb charges you about 15% on top of what the host actually receives for your reservation.  That means you COULD get your reservation for about 15% LESS if you booked directly with the host.
  8. If you have to cancel your reservation at the last minute, the host has the right to keep some or all of your money for your entire stay.  You will not have any ability to write a review of your host if you cancel your reservation, even if you end up paying for your entire stay and the host double-books the rental space.

If you are a potential Airbnb Host:

  1. If your guests claim any sort of insect/pest/vermin problem, airbnb will instantly return 50% of your guests money, even if it’s a year long reservation and the claim is false.  This is a common scam tactic.
  2. If your guests steal your cash or other difficult-to-prove assets, airbnb will do nothing.
  3. If you make any claim regarding damage to reclaim part or all of the security deposit, airbnb will make your life a living hell by demanding receipts for your original purchase even if it’s furniture that you’ve owned for 20 years.  If you don’t have receipts, you’re out of luck, and even if you do, it will take weeks or months to get any resolution.
  4. If you wait more than 24 hours to make a claim regarding damage from guests, your claim will be denied by default.
  5. Airbnb takes 3% of every reservation from you, but they also take about 15% from the guest!  That means your guests are WILLING to pay 18% more than you’re actually receiving but you’re not getting any of that extra money.
  6. Even if you use a Strict Cancellation Policy to protect yourself from flaky guests canceling their reservation at the last minute, Airbnb has the right to override that policy at any time and without warning or explanation refund the guest the entire amount of their reservation, even if it’s less than 24 hours before the guest is scheduled to check in.
  7. The “1 million dollar host guarantee” is virtually impossible to actually claim.  Don’t fall for this marketing ploy!


Read the 10 most recent uncensored Airbnb stories from Hosts & Guests:


Home Owners should never use Airbnb!

Airbnb is banned in some cities for GOOD REASON. For homeowners it is a nightmare and puts your investment or home in serious jeopardy. A pet was brought on our property and left damage, Airbnb did NOTHING after pictures, credible witness accounts and replacement cost of furniture was sent in. The agent at AirBNB named […]

Posted in Host Stories | Tagged , , , , , , | Leave a comment

Psychopathic airbnb host in Hawaii

We booked a room that was formerly called “the surfer room” in hawaii. It is now listed as “hawaiian spirit and lots of aloha”. The host was a crazy woman that posted reminder notes all over the place. These reminders were an insult. Turn off the lights, turn off the fan, don’t put quilt on […]

Posted in Guest Stories | Tagged | Leave a comment

Dirty Apartment, horrible host

I booked an airbnb place in tokyo, Japan. It was an Apartment located at takadanobaba. From the pictures, the place looked big and pristine. However, when we visited, the sheets were covered with hair and was extremely dusty to the point where you can see a layer of greyish dust on it. The whole house […]

Posted in Guest Stories | Tagged , , , | Leave a comment

DO NOT BECOME AN AIRBNB HOST!!! $1500 in damage and NO help!

Hosts beware!!! I had over $1500 in damage done by guests, all documented via photos and witnesses, and I even submitted professional estimates to repair walls, replace damaged dressers, sheets, mattresses, pillows, rugs, and carpet cleaning (guest took red lipstick and used it on my off white carpet all over the entire house!).  I advised […]

Posted in Host Stories | Tagged , , , , , , , , | Leave a comment

AirBnB Listings Not Searchable Anymore

I joined last year as a host. I had a booming business for one year. Then in October I started noticing my listings were not searchable. I’ve now spent 3 weeks trying to get my listings to appear. They will appear sporadically, then disappear. Booking inquiries mostly zero. Is this due to AirBnB doing their […]

Posted in Host Stories | Tagged , , , , | Leave a comment

Policy Allows Guests to Snoop Your Private Stuff and Write About What They Find

A guest retaliated about having to pay to replace my air mattress (a crucial item I needed for future guests) after they admitted, in writing, to damaging it so badly that they removed it from the property (threw it away) while I was not home (which is technically theft). Their retaliation was to write me […]

Posted in Host Stories | Tagged , , , , , , , , | 1 Comment

Guests Robbed in Paris, No Help from Airbnb or Host, and Airbnb Removed Negative Review!

In August, my wife and I booked a “lovely” houseboat on the Seine River in Paris. The reservation indicated that there would be an access card entry and the reviews were generally positive. When we arrived, we noticed that the entire river embankment in our part of town was being used as a camp for […]

Posted in Guest Stories | Tagged , , , , , , , | Leave a comment

Airbnb Kicks Host After Sneaky Trap

I have been an airbnb host for over a year now. I have 73 wonderful reviews from my previews guests. One day, airnbnb customer service called me and told me they were taking all of my listings off of their site for no reason. They did not give me any explanation. The day before, I […]

Posted in Host Stories | Tagged , , , , , | 1 Comment

Horrible customer service

I stayed at an AirBnB site in Maui for 2 weeks. The host in the suite beside me was rude, drank nightly, and carried on loudly in the night and morning in her inebriated and hungover state. There were holes in the screens where the bugs came in, and when I looked closly at the […]

Posted in Guest Stories | Tagged , , , , , | Leave a comment

Three bookings, three problems

I listed my house for rent on Airbnb for only one month and had three bookings. The first guest set a hot pot on my kitchen counter and melted it. The second guest dumped oil into the hot tub and broke the $200 handle, splitting the wood on the side of the spa.  The last […]

Posted in Host Stories | Tagged , , , , , | 1 Comment