Uncensored Airbnb Stories & Reasons Not To Use Airbnb

AirbnbHell.com is dedicated to helping Hosts and Guests share their stories about the risks and dangers of using Airbnb.  If you had a bad experience using Airbnb as a Host or Guest, please Share Your Story.

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Here is a summary list of reasons why you should NOT use Airbnb.  At the very least, be aware of these serious issues with the Airbnb service and consider other options including Airbnb Competitors.

If you are a potential Airbnb GUEST:

  1. If any of your personal items, cash, or valuables are stolen (by the host, other guests, or burglars) you have no protection from Airbnb.
  2. If there is a foul odor, loud noises, or any other problems with your room that are not easily documented with photos, you are out of luck and your claim for a refund will be denied.
  3. If you rent a single room, there is no guarantee regarding how many people might be living in a given home/condo while you are there.  If there is a shared bathroom, you might end up sharing it with 1 person, or 20.
  4. A “fully stocked kitchen” means very different things to different people.  One pot, 2 dishes and a handful of silverware does not mean you can actually cook a meal there, yet this is not enough evidence to seek a claim for refund
  5. If you buy groceries and another guest or the host uses them or throws them away, you’re out of luck.
  6. If the host or another guest has a party every night, you will have to thoroughly document each incident with video recordings and time stamps to seek any sort of claim or refund.  Even then, it will be a battle that may take weeks and you are unlikely to win.
  7. Airbnb charges you about 15% on top of what the host actually receives for your reservation (even more if you need to exchange currency).  That means you COULD get your reservation for about 15% LESS if you booked directly with the host.
  8. If you have to cancel your reservation at the last minute, the host has the right to keep some or all of your money for your entire stay.  You will not have any ability to write a review of your host if you cancel your reservation, even if you end up paying for your entire stay and the host double-books the rental space.

HomeAway.com

If you are a potential Airbnb HOST:

  1. If your guests claim any sort of insect/pest/vermin problem, airbnb will instantly return 50% of your guests money for their entire reservation, even if it’s a year long reservation and the claim is false.  This is a common scam tactic.
  2. If your guests steal your cash or other difficult-to-prove assets, airbnb will do nothing.
  3. If you make any claim regarding damage to reclaim part or all of the security deposit, airbnb will make your life a living hell by demanding receipts for your original purchase even if it’s furniture that you’ve owned for 20 years.  If you don’t have receipts, you’re out of luck, and even if you do, it will take weeks or months to get any resolution.
  4. If you wait more than 24 hours to make a claim regarding damage from guests, your claim will be denied by default.
  5. Airbnb takes 3% of every reservation from you, but they also take about 15% from the guest!  That means your guests are WILLING to pay 18% more than you’re actually receiving but you’re not getting any of that extra money.  Airbnb also takes a very aggressive 3% Exchange Rate Fee for transactions not in USD, for a total of about 21% in fees taken off the top!
  6. Even if you use a Strict Cancellation Policy to protect yourself from flaky guests canceling their reservation at the last minute, Airbnb has the right to override that policy at any time and without warning or explanation and refund the guest the entire amount of their reservation, even if it’s less than 24 hours before the guest is scheduled to check in.
  7. The “1 million dollar host guarantee” is virtually impossible to actually claim.  Don’t fall for this marketing ploy!
  8. Airbnb has been known to cancel and remove even long-term hosts listings without warning and without any explanation.  This may cause you to lose communication with your current guests, and lose significant income for all upcoming reservations which are also instantly canceled.

HomeAway.com

 

Read the 10 most recent uncensored Airbnb stories from Hosts & Guests:

 

Airbnb Supports Misleading Property Pictures

I had a mini break from school and decided to visit my husband in Edmonton, Alberta (Canada). For the last four nights of my visit we decided to book an Airbnb close to downtown so that while he’s at work I could easily go shopping as well as easily find a place to eat when needed. […]

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Moldy Dirty Airbnb Montclair: Why Cleaning Fees?

We were a group of seven adults trying to get up north for a close friend’s birthday and it didn’t turn as great as we wish it had. The first weird moment was when I got a text from the host telling me the hot tub was on, and if we were going to use it, […]

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Tampa Nightmare: Airbnb Doesn’t Care About Guest Safety

I really wanted to have a good experience with Airbnb. Really. The concept is simple enough: rent out a room in a “host’s” home and save considerably over the cost of a hotel room. Unfortunately, my first (and last) reservation with Airbnb has risen to the top of the list of the worst customer service […]

Posted in Guest Stories | Tagged , , , , , , | 3 Comments

Airbnb Denied Refund for Rental in Austin, Texas

I was in Austin, Texas for the week of February 6th, 2017. I decided to stay an additional night and went back to Airbnb again. The place I had booked was not available for Friday night, February 10th, so I booked a place in an area of North Austin called Hyde Park. From the photos it […]

Posted in Guest Stories | Tagged , , , , , | 5 Comments

How Does Airbnb Use Your Information? Risk of Identity Theft?

Booking two nights away in Melbourne I searched through the listings and found what looked like a reputable host operating in a reputable building in a reputable part of Melbourne. I corresponded with the host and asked about the check-in procedures as I would be arriving after normal hours. They assured me it was very […]

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The Inner Workings of Airbnb: What They Won’t Tell You

While I am still waiting for an outcome on my own host nightmare – 35 days and counting – I thought I would share this bit of information with all you wonderful people here on Airbnb Hell. I’ve been perusing the stories of hosts and guests alike. It’s all very sad and alarming as to the […]

Posted in Host Stories | Tagged , , , , , | 4 Comments

Airbnb Charged USD when Price was in CAD

A few tips to potential Airbnb guests: 1. Customer Service is basically non-existent. So be extremely careful not to make any mistake, or you’ll have to pay for it. 2. Do not click “instant booking” if you are not 100% sure you want it, because you’ll be instantly charged if the host accepts, which usually […]

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Moderate Cancellation Policy Leads to Terrible Customer Service

After our Airbnb reservation was canceled by the host less than 24 hours prior to our arrival in Los Angeles (it had been booked for two months), we were in desperate need of booking a new place as soon as possible. We quickly booked the first one that looked good to us but unfortunately once […]

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Airbnb charged us for a flood that was not our fault

Airbnb first said this house we rented last summer was a four bedroom. One of the so-called bedrooms was a half room, with no door and a crib and air mattress inside the alcove; that’s all it was, an alcove. Then we had this flood, which had something to do with the huge construction site two […]

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Airbnb Host Slammed Door in my Face, No Help Offered

My host “cancelled” by saying something about not speaking English in German and then slamming the door in my face. When I arrived late after walking for over an hour, I could see the lit-up house. I knocked and shouted hello, but the host refused to open the door. I set up my tent in their […]

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