Uncensored Airbnb Stories & Reasons Not To Use Airbnb

AirbnbHell.com is dedicated to helping Hosts and Guests share their stories about the risks and dangers of using Airbnb.  If you had a bad experience using Airbnb as a Host or Guest, please Share Your Story.

AirbnhHell was recently featured on:

Here is a summary list of reasons why you should NOT use Airbnb.  At the very least, be aware of these serious issues with the Airbnb service and consider other options including Airbnb Competitors.

If you are a potential Airbnb GUEST:

  1. If any of your personal items, cash, or valuables are stolen (by the host, other guests, or burglars) you have no protection from Airbnb.
  2. If there is a foul odor, loud noises, or any other problems with your room that are not easily documented with photos, you are out of luck and your claim for a refund will be denied.
  3. If you rent a single room, there is no guarantee regarding how many people might be living in a given home/condo while you are there.  If there is a shared bathroom, you might end up sharing it with 1 person, or 20.
  4. A “fully stocked kitchen” means very different things to different people.  One pot, 2 dishes and a handful of silverware does not mean you can actually cook a meal there, yet this is not enough evidence to seek a claim for refund
  5. If you buy groceries and another guest or the host uses them or throws them away, you’re out of luck.
  6. If the host or another guest has a party every night, you will have to thoroughly document each incident with video recordings and time stamps to seek any sort of claim or refund.  Even then, it will be a battle that may take weeks and you are unlikely to win.
  7. Airbnb charges you about 15% on top of what the host actually receives for your reservation (even more if you need to exchange currency).  That means you COULD get your reservation for about 15% LESS if you booked directly with the host.
  8. If you have to cancel your reservation at the last minute, the host has the right to keep some or all of your money for your entire stay.  You will not have any ability to write a review of your host if you cancel your reservation, even if you end up paying for your entire stay and the host double-books the rental space.

If you are a potential Airbnb HOST:

  1. If your guests claim any sort of insect/pest/vermin problem, airbnb will instantly return 50% of your guests money for their entire reservation, even if it’s a year long reservation and the claim is false.  This is a common scam tactic.
  2. If your guests steal your cash or other difficult-to-prove assets, airbnb will do nothing.
  3. If you make any claim regarding damage to reclaim part or all of the security deposit, airbnb will make your life a living hell by demanding receipts for your original purchase even if it’s furniture that you’ve owned for 20 years.  If you don’t have receipts, you’re out of luck, and even if you do, it will take weeks or months to get any resolution.
  4. If you wait more than 24 hours to make a claim regarding damage from guests, your claim will be denied by default.
  5. Airbnb takes 3% of every reservation from you, but they also take about 15% from the guest!  That means your guests are WILLING to pay 18% more than you’re actually receiving but you’re not getting any of that extra money.
  6. Even if you use a Strict Cancellation Policy to protect yourself from flaky guests canceling their reservation at the last minute, Airbnb has the right to override that policy at any time and without warning or explanation and refund the guest the entire amount of their reservation, even if it’s less than 24 hours before the guest is scheduled to check in.
  7. The “1 million dollar host guarantee” is virtually impossible to actually claim.  Don’t fall for this marketing ploy!
  8. Airbnb has been known to cancel and remove even long-term hosts listings without warning and without any explanation.  This may cause you to lose communication with your current guests, and lose significant income for all upcoming reservations which are also instantly canceled.

 

Read the 10 most recent uncensored Airbnb stories from Hosts & Guests:


VRBO

 

Guest Absconded, Airbnb Avoids Payment

Almost two months ago my guest absconded. No problem, I thought. Airbnb took payment for the month he was here and will cover the other two months by deducting payment from his credit card. However, Airbnb did not process the payment for the month the guest left. I have now phoned and mailed Airbnb so many […]

Posted in Host Stories | Tagged , , , , , | Leave a comment

Host and Guest Agree, Still Shorted on Refund

My story starts off in Athens, Greece on September 28th, 2016. I went into my Airbnb account and booked a stay with Konstantinos for $244. For some reason, the app stated the property was not available for my dates, and I would have to search and find another property. I did find another property for […]

Posted in Guest Stories | Tagged , , , , , , | Leave a comment

Deceitful Guests with Unauthorized Dogs Given Full Refund

I own two La Jolla, CA beach area homes that I manage.I use HomeAway and also Airbnb. I’ve been hosting and managing the properties since early 2013 and haven’t had one negative review. I accepted an Instant Book – never again! – 65 days prior for Thanksgiving: November 22nd for 6 nights. During the summer, peak season […]

Posted in Host Stories | Tagged , , , , , , | Leave a comment

Requests to Reactivate my Disabled Account Ignored

I’ve requested to have my Airbnb account temporarily reinstated after having three emails and several Tweets ignored. I have been trying to sort out possible bookings for next June from my account, only to find out that it has been temporarily disabled due to security reasons. There was a message requesting me to email Airbnb […]

Posted in Guest Stories | Tagged , , , , , | 3 Comments

Airbnb Edits Review to only Show Positive Feedback

We rented an apartment in Oslo, Norway for two nights early in November. Though offered, there was no Internet, wireless or otherwise. We needed to buzz in to the third floor apartment, but the buzzer did not work. We stood on the street attempting to reach the owner by phone to advise her cleaning lady to […]

Posted in Guest Stories | Tagged , , , , , | 1 Comment

Airbnb Providing Refunds to Gift Cards

First of all, I want to say that I’m really an Airbnb fan and I’ve used it in Southeast Asia, China, and Korea. Every time I got a surprising experience and I’ve been trying my best to recommend the site to my friends (you can see the list of friends I’ve invited in my account). […]

Posted in Guest Stories | Tagged , , , , , | Leave a comment

Currency Conversion Doesn’t Explain Higher Fees

Airbnb is a corrupt, money grabbing, poorly operated business that should be avoided at all costs. Back in September 2015, we booked an apartment in Boracay, Philippines for 91 nights from November 2nd, 2016 at a price of around 8,534 Australian dollars (indulgent, I know, but not the point of this story). My credit card […]

Posted in Guest Stories | Tagged , , , , , , , | 1 Comment

Leaky Roof: Beware of Airbnb Host in Miami

Stay away from a host called Vinod advertising on Airbnb in Miami, Florida. Having used Airbnb for a bunch of stays during 2016, the last one was terrible. There was a leaky roof that stained the sofa, and cockroaches, slugs, and ants infested the condo. Collection bills were piled so high in the mail box […]

Posted in Guest Stories | Tagged , , , , , | 1 Comment

Granada Horror Story: Left Out in the Cold

I booked a place in Granada, Spain for two nights. I called the host the day before my arrival to say I expected to arrive in Granada around 4:00 PM (I rented a car for the trip from Cordoba) When I arrived (at 4:09 PM) I called the host to arrange a meet-up. There was […]

Posted in Guest Stories | Tagged , , , , , | Leave a comment

Deceitful Host and Disappointment from Airbnb

I would like to share the details surrounding my nightmare situation with the host I dealt with in trying to secure accommodations for my trip to Lebanon and my absolute disappointment in Airbnb’s corporate office with their position on siding with this host, despite his clearly deceitful behaviour. When I was planning my trip to […]

Posted in Guest Stories | Tagged , , , , , | Leave a comment


HomeAway.com