Why you should NOT use Airbnb

AirbnbHell.com is dedicated to helping hosts and guests spread the word about the risks and dangers of using the Airbnb service.

Here is a list of reasons why you should NOT use Airbnb as a Guest, nor as a Host.  At the very least, beware of these serious issues with Airbnb services and consider other options.

If you are a potential Guest:

  1. If any of your personal items or cash are stolen (by the host, other guests, or burglars) you are 100% out of luck and have no protection.
  2. If there is a foul odor, loud noises, or any other problems with your room that are not easily documented with photos, you are out of luck and your claim for a refund will be denied.
  3. There is no guarantee how many people might be living in a given home/condo while you are there.  If there is a shared bathroom you might end up sharing it with 1 person, or 20.
  4. A “fully stocked kitchen” means very different things to different people.  One pot, 2 dishes and a handful of silverware does not mean you can actually cook a meal there, yet this is not enough evidence to seek a claim for refund
  5. If you buy groceries and another guest or the host uses them or throws them away, you’re out of luck.
  6. If the host or another guest has a party every night, you will have to thoroughly document each incident with video recordings and time stamps to seek any sort of claim or refund.
  7. Airbnb charges you about 15% on top of what the host actually receives for your reservation.  That means you COULD get your reservation about 15% LESS if you booked directly with the host.


If you are a potential Host:

  1. If your guests claim any sort of insect/pest/vermin problem, airbnb will instantly return 50% of your guests money, even if it’s a year long reservation and the claim is false.
  2. If your guests steal your cash, airbnb will do nothing.
  3. If you make any claim regarding damage to reclaim part or all of the security deposit, airbnb will make your life a living hell by demanding receipts for your original purchase even if it’s furniture that you’ve owned for 20 years.  If you don’t have receipts, you’re out of luck, and even if you do, it will take weeks or months to even get any resolution.
  4. Airbnb takes 3% of every reservation from you, but they also take about 15% from the guest!  That means your guests are WILLING to pay 18% more than you’re actually receiving but you’re not getting any of that extra money.
  5. The “1 million dollar host guarantee” is total BS and virtually impossible to actually claim.  Don’t fall for this marketing ploy!