Uncensored Airbnb Stories & Reasons Not To Use Airbnb

AirbnbHell.com is dedicated to helping Hosts and Guests share their stories about the risks and dangers of using Airbnb.  If you had a bad experience using Airbnb as a Host or Guest, please Share Your Story.

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Here is a summary list of reasons why you should NOT use Airbnb.  At the very least, be aware of these serious issues with the Airbnb service and consider other options including Airbnb Competitors.

If you are a potential Airbnb GUEST:

  1. If any of your personal items, cash, or valuables are stolen (by the host, other guests, or burglars) you have no protection from Airbnb.
  2. If there is a foul odor, loud noises, or any other problems with your room that are not easily documented with photos, you are out of luck and your claim for a refund will be denied.
  3. If you rent a single room, there is no guarantee regarding how many people might be living in a given home/condo while you are there.  If there is a shared bathroom, you might end up sharing it with 1 person, or 20.
  4. A “fully stocked kitchen” means very different things to different people.  One pot, 2 dishes and a handful of silverware does not mean you can actually cook a meal there, yet this is not enough evidence to seek a claim for refund
  5. If you buy groceries and another guest or the host uses them or throws them away, you’re out of luck.
  6. If the host or another guest has a party every night, you will have to thoroughly document each incident with video recordings and time stamps to seek any sort of claim or refund.  Even then, it will be a battle that may take weeks and you are unlikely to win.
  7. Airbnb charges you about 15% on top of what the host actually receives for your reservation (even more if you need to exchange currency).  That means you COULD get your reservation for about 15% LESS if you booked directly with the host.
  8. If you have to cancel your reservation at the last minute, the host has the right to keep some or all of your money for your entire stay.  You will not have any ability to write a review of your host if you cancel your reservation, even if you end up paying for your entire stay and the host double-books the rental space.

HomeAway.com

If you are a potential Airbnb HOST:

  1. If your guests claim any sort of insect/pest/vermin problem, airbnb will instantly return 50% of your guests money for their entire reservation, even if it’s a year long reservation and the claim is false.  This is a common scam tactic.
  2. If your guests steal your cash or other difficult-to-prove assets, airbnb will do nothing.
  3. If you make any claim regarding damage to reclaim part or all of the security deposit, airbnb will make your life a living hell by demanding receipts for your original purchase even if it’s furniture that you’ve owned for 20 years.  If you don’t have receipts, you’re out of luck, and even if you do, it will take weeks or months to get any resolution.
  4. If you wait more than 24 hours to make a claim regarding damage from guests, your claim will be denied by default.
  5. Airbnb takes 3% of every reservation from you, but they also take about 15% from the guest!  That means your guests are WILLING to pay 18% more than you’re actually receiving but you’re not getting any of that extra money.  Airbnb also takes a very aggressive 3% Exchange Rate Fee for transactions not in USD, for a total of about 21% in fees taken off the top!
  6. Even if you use a Strict Cancellation Policy to protect yourself from flaky guests canceling their reservation at the last minute, Airbnb has the right to override that policy at any time and without warning or explanation and refund the guest the entire amount of their reservation, even if it’s less than 24 hours before the guest is scheduled to check in.
  7. The “1 million dollar host guarantee” is virtually impossible to actually claim.  Don’t fall for this marketing ploy!
  8. Airbnb has been known to cancel and remove even long-term hosts listings without warning and without any explanation.  This may cause you to lose communication with your current guests, and lose significant income for all upcoming reservations which are also instantly canceled.

HomeAway.com

 

Read the 10 most recent uncensored Airbnb stories from Hosts & Guests:

 

Dirty Apartment, Stayed for One Hour, No Help from Airbnb

I’m complaining big time today. I am deleting my Airbnb account now. What a shame. My sister and I travelled to LA to celebrate her birthday with family and friends and we booked an apartment in Hollywood with two reviews (now we know: red flag). Everything seemed okay until we were in the apartment checking […]

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No Clarity From Airbnb Terms and Conditions

This was the first time I had ever used Airbnb. I made an account and followed the app as much as I could and then found a room for a night in Bristol with three friends. For £142 we could get one room with one bed and a sofa bed. How they can charge that […]

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I Effectively Loaned Airbnb $3504 for Six Weeks

Here are the grisly highlights of the single worst customer service experience I have ever dealt with in my 36 years on this planet. That includes all credit card companies, landlords, and United Airlines. Three months in advance of our arrival, I booked a villa for ten guests in the Caribbean island of Anguilla for […]

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Dirty Airbnb House Not Suitable for Children or Adults

We rented a house in Massachusetts for $4,500 for one week for the entire family: adult children and grandchildren. The host told me we could enter the night before our start date. I thanked him and said my son would probably do that. At 2:30 AM, my son arrived at the host’s house. Early Saturday […]

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Host Cancelled the Reservation Right Before the Trip

I booked a house for a whole week in summer in Hawaii. I looked up a lot of Airbnb houses about six months before I was set to arrive. I found a good condo near Waikiki Beach for a reasonable price. I booked and paid in full right away. It was a family vacation. My […]

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My Trip Motto: Expect to be Disappointed with Airbnb

We went south of the U.S. for a once-in-a-lifetime trip. The host had good reviews but I had a different experience. It was so hot and humid, there were strange odors of mildew and urine, and the phone, wifi, and TV didn’t work. The fridge was moldy. I was afraid to touch anything. The worst […]

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Airbnb Experience from Hell in Costa Rica

First of all I would like to say I have always been a big fan Airbnb and absolutely love the concept. I have always have great experiences with hosts and the booking process has always been quick and seamless. However, with that having been said, the past weekend I had the most horrific experience, which […]

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Airbnb Host Refuses to Cancel After Changing Rooms

I know my complaint pales in comparison to others. However, I am frustrated that I cannot review the host and want to warn others. I booked an Airbnb about six weeks before our trip. According to the booking, we would get a private bedroom with a king bed. About a week before we were to leave […]

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Noisy Airbnb Nightmare in Jerusalem, Israel

On May 23rd, 2017 we booked a week at an Airbnb in Jerusalem. Our first impressions was that it appeared to be a nice clean apartment, and its owners appeared equally welcoming. We settled to sleep for the night, and then the noise started. It went on for some six hours or more. We heard […]

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Bully Host in Paris, Never Using Airbnb Again

I returned from my trip to France and Germany about a week ago. For the first time I decided to try Airbnb. My boyfriend and I had used it several times during vacation in the US under his account, and never had an issue. Then, I opened my own account this time to give it […]

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