Uncensored Airbnb Stories & Reasons Not To Use Airbnb

HomeAway.com

AirbnbHell.com is dedicated to helping Hosts and Guests share their stories about the risks and dangers of using Airbnb.  If you had a bad experience using Airbnb either as a Host or as a Guest, please Share Your Story Here.

Here is a summary list of reasons why you should NOT use Airbnb.  At the very least, beware of these serious issues with the Airbnb service and consider other options including Airbnb Competitors.

If you are a potential Airbnb GUEST:

  1. If any of your personal items, cash, or valuables are stolen (by the host, other guests, or burglars) you have no protection from Airbnb.
  2. If there is a foul odor, loud noises, or any other problems with your room that are not easily documented with photos, you are out of luck and your claim for a refund will be denied.
  3. If you rent a single room, there is no guarantee regarding how many people might be living in a given home/condo while you are there.  If there is a shared bathroom, you might end up sharing it with 1 person, or 20.
  4. A “fully stocked kitchen” means very different things to different people.  One pot, 2 dishes and a handful of silverware does not mean you can actually cook a meal there, yet this is not enough evidence to seek a claim for refund
  5. If you buy groceries and another guest or the host uses them or throws them away, you’re out of luck.
  6. If the host or another guest has a party every night, you will have to thoroughly document each incident with video recordings and time stamps to seek any sort of claim or refund.  Even then, it will be a battle that may take weeks and you are unlikely to win.
  7. Airbnb charges you about 15% on top of what the host actually receives for your reservation.  That means you COULD get your reservation for about 15% LESS if you booked directly with the host.
  8. If you have to cancel your reservation at the last minute, the host has the right to keep some or all of your money for your entire stay.  You will not have any ability to write a review of your host if you cancel your reservation, even if you end up paying for your entire stay and the host double-books the rental space.

If you are a potential Airbnb HOST:

  1. If your guests claim any sort of insect/pest/vermin problem, airbnb will instantly return 50% of your guests money for their entire reservation, even if it’s a year long reservation and the claim is false.  This is a common scam tactic.
  2. If your guests steal your cash or other difficult-to-prove assets, airbnb will do nothing.
  3. If you make any claim regarding damage to reclaim part or all of the security deposit, airbnb will make your life a living hell by demanding receipts for your original purchase even if it’s furniture that you’ve owned for 20 years.  If you don’t have receipts, you’re out of luck, and even if you do, it will take weeks or months to get any resolution.
  4. If you wait more than 24 hours to make a claim regarding damage from guests, your claim will be denied by default.
  5. Airbnb takes 3% of every reservation from you, but they also take about 15% from the guest!  That means your guests are WILLING to pay 18% more than you’re actually receiving but you’re not getting any of that extra money.
  6. Even if you use a Strict Cancellation Policy to protect yourself from flaky guests canceling their reservation at the last minute, Airbnb has the right to override that policy at any time and without warning or explanation and refund the guest the entire amount of their reservation, even if it’s less than 24 hours before the guest is scheduled to check in.
  7. The “1 million dollar host guarantee” is virtually impossible to actually claim.  Don’t fall for this marketing ploy!
  8. Airbnb has been known to cancel and remove even long-term hosts listings without warning and without any explanation.  This may cause you to lose communication with your current guests, and lose significant income for all upcoming reservations which are also instantly canceled.


HomeAway.com

Read the 10 most recent uncensored Airbnb stories from Hosts & Guests:

 

Airbnb Nightmare: Abusive Host and Poor Response

My nightmare with Airbnb started with a horrible event but really escalated when I tried to complain about it. I booked an Airbnb to go to my friend’s wedding in Ukiah, California. The reviews seemed good; she was an older lady, so I thought she would have been harmless. The nightmare started shortly after I […]

Posted in Guest Stories | Tagged , , , , , | 2 Comments

More Protection than Guests: Airbnb is Untouchable

We booked a stay in Ha Noi, Vietnam, by the beach based on the blurb and pictures posted by the host. Although their ad left us a little confused as to what it was exactly – a homestay or bnb or hotel or ? – in both the written word and in the pictures, it […]

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Early Contact with Aggressive Airbnb Host

After great experiences with Airbnb 95% of the time, I had a truly horrible experience with a host today in Brisbane. I booked an apartment automatically – no contact with the host – so I then messaged them to confirm I would collect the key on Thursday afternoon and also ask what time we could leave […]

Posted in Guest Stories | Tagged , , , , , | 3 Comments

Speak to Real People with Airbnb Customer Service?

There is zero information available about contacting Airbnb to get help from a live person. This has been apparent to me on the pages of Airbnb as I attempted to learn precisely how to list my home. I even attempted to create a listing but the process halted after the system could not “verify” two different […]

Posted in Host Stories | Tagged , , , , , | 3 Comments

Airbnb: Worth Complaining if Nothing is Done?

Most horror stories centre around a cabin in the woods… mine is about an apartment in Nashville. But, same difference. Bit of background: my sister and I started planning a trip to America (we live in the UK) for her 30th birthday. Our trip gradually grew and grew as we started adding more places thinking […]

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Airbnb in Colombia: Nearly Tazed by Property Owner

A small group of friends went to Medellín, Colombia for a quick getaway and good times. We rented the place about three weeks prior. Knowing that we wanted to party (make noise), we rented a house with no noise ordinance. The pictures appeared relatively decent. After the house was booked, it dawned on a few of […]

Posted in Guest Stories | Tagged , , , , , | 1 Comment

Airbnb can Retaliate by Deactivating User Accounts

See below for the response I received from Airbnb (the company) when I complained, politely, about a booking glitch on their website. Hi Jeff XXX, Thanks for reaching out. We regret to inform you that we’ll be unable to support your account moving forward, and have exercised our discretion under our Terms of Service to […]

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Most Disrespectful Airbnb Host: Nightmare in Venice Beach

I have been staying at Airbnbs since the company started and have never come close to having an experience like the one I had in Venice Beach, California. In fact, I have never been disrespected by someone like this in my entire life, no matter what the situation was. As I travel for work, I […]

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Airbnb Double Booking in Amsterdam

I traveled from the US to Amsterdam for business and over the weekend I convinced my family (my brother and my parents who are over 60) to come and visit the city. We arrived at the apartment quite easily, by following the good directions of the “manager” of the rentals. I specify manager as this Brazilian guy, […]

Posted in Guest Stories | Tagged , , , , , | 1 Comment

Coachella Disaster: Airbnb Cancelled after Check-In

I had a terrible experience with this host.  I’m the type of guy that prepares for everything. After this experience I realize I cannot place any amount of responsibility for the success of my vacation in the hands of strangers with no track record. I will be using reputable hotel chains for the rest of […]

Posted in Guest Stories | Tagged , , , , , | 1 Comment

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