Worst Travel Experience Keeps Money in Airbnb’s Pockets

Worst travel experience so far with Airbnb . My host canceled my booking in Tel Aviv, yesterday, two days before my flight there. I had to call up three different support agents to be able to find someone willing to help me with the issue. They told me they would call other hosts to see what they could offer me instead. Note that flats that are available two days before the actual check-in date are obviously flats that nobody wants. I did not hear anything about them calling any hosts or finding any solution or compensation.

Last night at 1:00 AM I decided to book a place on Airbnb as it was only one day before my flight there. The place was booked and confirmed. This morning I received a message from the host telling me that I could only check in on the 1st of May. I paid for 19 nights. I booked a flat that I would never get in a normal instance, 30 minutes away from the center of Tel Aviv and the host tells me that I can’t check in on the 25th.

I had to call up Airbnb again. They canceled that stay and they “accidentally” refunded me instead of keeping the funds on the account, which will take “5-10 days” to clear out. I now don’t have any place to stay in Tel Aviv, lost two days trying to get in touch with support, lost a 360€ flight, and don’t have access to my 2600€ that I paid for the 19-night stay.

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