Are Some Host Reviews an Invasion of Privacy?

We spent a few nights in Kelowna in an Airbnb accommodation. We are a couple with some dietary restrictions, so we were specifically looking for a unit with a kitchen.

Our tw0-day stay at this unit was okay. We didn’t have any problem except that we had to deal with cheap dollar store pans, pots and utensils, which we kind of ignored because we were there for just two nights. Upon finishing the trip, we were unpleasantly surprised to see the host posted a review that among other things said “the guests spent whole two nights cooking in the unit kitchen provided.”

I personally took it as invasion of privacy as it is none of the host’s business to see what we were doing. I found it creepy as it also raised questions on whether the host was keeping an eye on what we were doing. I reached out to Airbnb with this concern and they brought the review down first. Upon pushing further, they assigned someone to this case who claimed that they had spoken to the host and that the hosts had assured them that they were not spying on us and checking out what we were doing.

To my utter anguish Airbnb decided to bring back the review and publish it again for some reason best known to them. Upon following up, they said that the review had been taken down due to some error earlier. This all begets the question — how seriously does Airbnb take privacy-related complaints?

In my case, I still do not know why someone would care what guests were doing in their basement unit, proudly boast about it in their reviews, and Airbnb would still not take it down. Any host could tell the whole world what you have been doing during your stay and Airbnb doesn’t think it’s inappropriate to post such personal stuff. No issues with breach of privacy.

Posted in Airbnb Guest Stories and tagged , , , , , .

One Comment

  1. Interesting – it is also an issue for people who live in apartment blocks where some apartments have been flipped to the tourist market. Photographs and reviews of the private property of apartment owners who together own the entire residential block and facilities! These places are not hotels, they are private property. It is extremely uncomfortable to see reviews that complain about the size of parking spaces, the quality of the communal pool or that the body corporate had to keep asking them to not to park in the residents’ visitors parking areas.

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