My account was deactivated and I couldn’t figure out why. I only have received good reviews from the places I have stayed at. I called Airbnb’s customer service line and they also could not give me any information. They just stated they would have it escalated and I would receive an email with more information.
When I received the email it was only referring to a past email I had never seen or received. Finally after contacting Airbnb support through Twitter, they were able to get the email I was missing resent to me. It stated:
“We’ve recently completed an evaluation of your Airbnb account, which included a consumer report generated using the Inflection SafeDecision API product offered by Inflection Risk Solutions, LLC. We regret to inform you that Airbnb, Inc. has decided to permanently deactivate your account due, at least in part, to the following information contained in that consumer report: Criminal Records Match.”
Let me be clear: I do not have a criminal record. Never have I even been arrested. Worst I ever got was a speeding ticket and I also got a failure to stop ticket when I was making a right hand turn on red without fully stopping. Nonetheless these tickets are not criminal so how I got deactivated for a criminal record is beyond me. I would be curious if this is an opportunity to see a lawyer about.