Close your bank account to stop con artist guests

I hosted an Airbnb guest that booked my beach condo for over two months. On the first day, the guest said that the center support of one of the beds had broken off; I then had a handyman come by and fix it. The bed also has three wood support beams going across it at the bottom. Those were all intact and the bed could still be slept in. It was fine and didn’t need the center leg. The guest tried to say they couldn’t sleep in the bed.

Then they threw dirt around my condo, took pictures of it, and told Airbnb that my condo was not clean. I had previous reviews that said my condo was very clean and was cleaned spotlessly before they arrived. The guest then got Airbnb to give them a 50-percent discount for the 20 days they were in my condo and also let them cancel their reservations without my consent.

This guest got a beach condo for $45 per night on the California Coast of San Clemente in which Motel 6 charges at least $150-200 a night. The people were con artists. After they left, my sink and the bathtub were filthy. They ruined my expensive toaster with grease. Airbnb took their side and wouldn’t even listen to a word I had to say. I got paid for 30 days and will not reimburse Airbnb for the money they refunded.

I put a stop payment on my bank account so they cannot take money out of it. I am going to close my account now. I am done with this sham of a company; they should be shut down.

Airbnb laissez-faire when it comes to customer service

In April, I booked a room in Old San Juan, Puerto Rico wanting to visit a festival in January 2020. The room was not cheap. The reviews of the host were good. The listing contained a street name. After booking, I asked for a full address. To this day I have no exact address and the confirmation email link leads to a museum.

This feels like a complete fraud. Airbnb already took hundreds of euros off my credit card, offering no refund so far since I have complained. To make sure I did not get stranded or relocated far away from the action, I also booked a hotel (this week) because I think Airbnb is very laissez-faire when it comes to customer service.

I travel alone and safety is a priority. I am done with the fact that they do not check the location of the rental nor do they check if the host has any right to rent it out. Beware because you may be next to get stranded or lose a lot of money. No more Airbnb for me.

Some Superhosts are too Immature to do Anything

For my 10th wedding anniversary, my husband and I planned a big vacation to Hawaii: Hawaii island, Kauai and our final stop on Oahu. We stayed in two different Airbnbs on the Big Island and it was great. No issues there. Nice hosts, cheap, comfortable.

We were only staying on Oahu two nights and found an Airbnb in Kailua. Quiet neighborhood, free parking, mountain views. A little out of the way, but it was like $50 a night and saved us hundreds of dollars. The listing was a younger couple with a Superhost badge and positive reviews. A few automatic cancellations, but most were 40+ days before the vacation so plenty of time to reschedule if necessary.

We booked four months in advance. I sent messages about a week before our trip to all our hosts confirming arrival dates and times. There were no issues at that point. I sent another message to the host when we were boarding the plane for Oahu to get the door code as they stated in their listing.

When we landed, I still hadn’t heard back, so sent a follow up message to let them know we were in Oahu and that we’d be at their location shortly. We made a quick stop at Pearl Harbor and then got dinner. We still hadn’t heard back. I was starting to get a little worried, but figured they were probably just at work and it was still fairly early. We drove around a little more… still no response.

Finally at about 6:00 PM we decided just to drive over there. We got to the location and there was a car in the driveway and the lights were on. We knocked on the door; we could hear footsteps inside and we started to relax. Except… Nobody ever came to the door. We knocked again. We heard someone running. They still didn’t come to the door, but suddenly the lights that were on were shut off and the blinds were closed. Are you serious?

After waiting almost fifteen minutes, I looked at the profile to get a phone number; there wasn’t one listed. I sent another message. I waited thirty more minutes. It was about 7:00 PM at this point and getting dark. I noticed there was a newer review on the profile from about a week before we arrived. The guest stated that they showed up and the hosts weren’t there and they ended up having to find other accommodations.

I was freaking out. I immediately called Airbnb customer service to see what we could do. They tried contacting the hosts and couldn’t get through either. They told us we’d have to cancel and find a new host. It was dark at that point – it was 8:00 PM – so were we really going to find anything?

The answer was no. We ended up getting a roach-infested hotel in Waikiki for almost $200 a night, four times what our two-night stay was supposed to cost. Airbnb refunded us the $104, and gave us about $50 towards the new hotel, but between the additional cost of parking and the room, we ended up spending about $340 more than we expected. I was pissed.

What was even more disappointing to hear is that because they were a Superhost, Airbnb won’t do anything about it. They’ll be charged a small fine for the last-minute cancellation, but they still get to keep their Superhost badge. Even after screwing over at least two guests, if not more.

Stay Away From Weird Hosts in Bardstown

We checked into an Airbnb apartment in Bardstown, KY. Two hours after we checked into the apartment, there was an issue with the key not working to unlock the door. The key would not turn in the lock and everything was so old, we didn’t want to mess with it for fear of breaking off the key in the lock.

It took more than 20 minutes to receive a response and when the host finally arrived and demonstrated the “trick” to turning the key in the lock I suggested she might want to include the trick in the instructions, at which time she told me I was being ugly. It was just a suggestion.

She offered a full refund, which we decided to do, then she refused to issue a refund through Airbnb. Before we returned the key to her, she asked if we had a dog in the apartment. What? No. But I do have pictures of our dog on my Facebook page. Maybe she was creeping me?

When we were finally settled in our nice clean modern room at the Hampton Inn, she called me on my cell phone and when I answered, she hung up. I called her back. No answer, of course. I suggest you stay clear of this location, unless you don’t mind being called ugly and being stalked.

Worst Experience with Airbnb in Arlington

We booked an Airbnb to share with friends in Arlington, VA. It looked great and the host was responsive when we asked questions before booking. When we arrived at the complex and called the host, his number was disconnected. He did not respond on the Airbnb App and no one at the complex knew anything about an Airbnb listing. In fact, the management told me that owners were not allowed to list on Airbnb.

I called Airbnb (thank you Airbnbhell for the number) and got someone. He tried to contact the host with no luck either. After an hour of this, he said he would refund my money and help me find a place for us to stay. It took nearly three hours to find a place and I had to pay an additional $995 on top of what we had budget to get this place. When I pushed Airbnb to pay the extra they said all they could do was give me 10% of my original payment of $104.50. This was a terrible experience for me and my guests.

Rats in House: Airbnb Sides with Host

I rented a place on Philip St. in New Orleans. It was not where the host had said (not in heart of nightlife, but a bit at the edge of an industrial area), and there were many other ways that the place was not as promised. The capper was when all three guests saw a rat running along the baseboard. We were up and out in 40 minutes.

We contacted the host immediately. She denied it. Contacted Airbnb. They said we needed proof, e.g. did we take pictures of rat poop? Sure, we crawled under the stairs where it had disappeared… only not. The host got an exterminator to the house five days later, and go an all-clear report: five days in which to clean out the place.

Airbnb continually sided with the host as we fought this. We stayed 2 of 30 nights (moving to New Orleans) and got no refund. The host lies and Airbnb sides with them. Avoid some Airbnbs in New Orleans, unless you want rats climbing all over your possessions.

Not quite what I expected from Airbnb

How to begin? My wife and I had never stayed at an Airbnb but needed a place in Anchorage, AK. This place was reasonable priced so we booked it.

Upon arrival, we were instructed to remove our shoes outside. Upon entering, we noticed a stairway down immediately adjacent to the front door… hazardous in my opinion, but we adapted. There was a faint animal smell to the whole place, but we have dogs; that was okay.

The room was one of two sharing a bathroom with nostalgic pictures of the host’s family. The mattress had one of those plastic protectors so I felt like an infant in a crib: very crinkly whenever I shifted in the bed. The oddest thing, among many, was that we were told that a certain cabinet held dishes for our use but we were not to use the floral dishes in the microwave. Why are they there? Why the extra rules? Just remove them.

We discovered that to go to Anchorage proper required a $20 Uber. We quickly learned how to use the bus which was its own adventure. My expectation was that we would be in a slightly or mostly separated part of the house and rarely see our hosts. Such was not the case. We got up early one morning and our host was at the kitchen table where breakfast was available. She greeted us nicely but it was just a little off putting. If you like going to your Aunt Mable’s and having her follow your every move you will love it.

We had spent two nights and got a message asking if we would like the sheets changed. The host entered our room and moved our belongings while we were out. No smoking, but the host smoked on front porch adjacent to our window. The smell of cat was pervasive. What can I say? Not wanting to be a jerk, I posted the briefest review possible and will ask more questions the next time we book an Airbnb. Not hell, but not the best.

The Worst Airbnb Experience (so far) in Jersey City

Let’s start from the beginning. I needed to check-in about an hour or so earlier than noted on Airbnb. The host instructions were to contact the hosts’ representative if I had any questions. When I called them, the lady (offshore call center with struggling English) said to contact the host. Hence, I called the host number directly and I think the host picked up and agreed to check me in early.

He sent me the largest text message I’ve ever received (I had to swipe an entire mobile phone screens worth of text at least five times), with redundant check-in instructions that were entirely out of order, and largely useless. Towards the bottom were the keycodes to get in, which worked fine.

However, once inside and settled, a lot of issues were noticed that became red flags: the rooms upstairs were extremely hot, regardless of if the temperature controlling the central A/C was set at the lowest setting of 68. I advised the host of the problem, and made the following suggestions to remedy: install a portable A/C unit, install a window A/C unit, or program the thermostat to go lower than 68 (if possible).

The response received was literally a screenshot of some computer screen showing the temperature setting of 68 and stating to me it was comfortable. For me: stop right there, cardinal sin, game over, I’m cancelling. I don’t book reservations with gaslighting, pretentious idiots.

The bed top was a cheap, extremely uncomfortable memory foam. If you sleep on it, you will wake up with a back ache. In addition, either a guest, or some random guy was smoking low quality marijuana downstairs, stinking up the entire home. While in New Jersey it is medically legal, and there are no explicit house rules forbidding this, it is should be stated up front on the listing folks are allowed to do this. I likely would not have booked if I knew.

There is a dog next door that barks loudly and incessantly at all hours of the day and night. The host needs to contact the local animal control and police department about a noise complaint. He refused to do so.

As mentioned earlier, the host has a attitude of being dismissive of guest complaints, insulting their intelligence with nonsensical responses, gaslights, etc. The location is in the worst neighborhood of Jersey City (right on the border of JC and Bayonne). There is a lot of ‘hooping and hollaring’ outside at all hours of the night.

The cancellation policy is strict. Hence, regardless of the problems reported to the host, he will respond with some non-answer response, wasting your time, and refusing a refund. If you cancel, he will give you nothing no matter what. The only way to get a reasonable partial refund is to contact Airbnb.

In conclusion, I will be avoiding this clown, and all of his listings going forward. Avoid this guy like the plague unless you are a sadomasochist and love one-star experiences on Airbnb.

Host Cancelled Booking then Offered it for Double the Price

I would just like to share my recent experience with Airbnb. I booked and paid for a property in New Orleans in August 2018 in preparation for Mardi Gras February 2020, three weeks ago. After just shy of 12 months of it being booked, the host canceled and the host’s booking page was suspended. I did received a full refund which was little help as the prices in New Orleans have gone up considerably; Mardi Gras is approximately five months away now. The thing that has really annoyed me is that last night the host messaged me through Airbnb to inform me the house is available again albeit just over double what I’d initially paid. My first booking totaled £1019 now the host’s price for the exact same dates are £2189. Could someone please explain to me in what world can this sort of practice be legal or acceptable?