SuperHost and Five-Star Property Being Banned due to Airbnb’s Policy

The guests I had the most problems with were from Airbnb. I was protecting my home, property, and neighborhood and there is no age discrimination where there is the potential for an increase to my risk and liability. I have rented to all races, ethnic groups, and religions. I would never discriminate in those case, but maturity and responsibility varies extremely in this age category and is a much different story. I’ve set a 30 year old minimum age for guests since I started four years ago and apparently even if state laws allow it I’m not permitted to do it any longer.

Message from Airbnb:

We received report of discrimination from a user about your listing. We wanted to let you know that after investigation, we have found claim to this report. As a company, we strive to exist to create a world where everyone can belong, we are reaching out to ensure that you are aware of both our nondiscrimination policy and your corresponding duties as a host. Our nondiscrimination policy states that hosts may not impose any different terms or conditions or decline a reservation based on the guest’s age or familial status, where prohibited by law.

After investigation, we, as Airbnb, have required that you go through two procedures: 1) we need your confirmation by reply to this email your acknowledgment of our NDP. 2) Remove the ‘Minimum age requirement: 30’ on your listing description. We have currently blocked you from making any reservations as we need to be assured that you understand our non-discrimination policies and have done the removal of age discrimination on your content.

We look forward to receiving your reply within the next 72 hours, as we will not be able to move forward without your reply. For more information related to the nondiscrimination policy, do not hesitate to familiarize yourself with some frequently asked questions.

My Response:

Good Afternoon. In response to your baseless age discrimination accusation, I am attaching Pennsylvania’s law where I am permitted to require a minimum age requirement at my home. I have been an outstanding host and have a five-star property. I will not permit Airbnb to determine that I may have “children rent my home.” This individual who filed the claim also claimed they lived in Vancouver, can yet claimed they were coming from DC and NY with six other friends. That was a huge red flag.

I will not allow Airbnb to tell me what age group I am permitted to rent my $400,000 home to which could potentially create an extraordinary amount of liability and risk to the property as well as my financial well-being. Please see PA’s laws because that is the law that I follow. A 28-year-old did not get their way and was extremely rude thereafter. I could only imagine how they would have treated my home had I allowed them to rent it. This is why I do not want parties in my home, I do not want underage (21 and under) drinking in my home, or college students throwing parties.

Airbnb needs to take a look at their policy and should be held responsible for all liability that comes along with renting to the majority within these age groups. It specifically states in PA laws that “you may not set age requirements or minimums over the age of 40.” My minimum age is 30 and I didn’t think protecting my home should be considered discrimination. I have never discriminated based on anything. I set a minimum age requirement to reduce risk and liability in my home — not your home — and am not comfortable permitting 18-year-olds rent my home nor college age kids in party mode. I refuse to destroy my home.

The Information on Fair Housing The Pennsylvania Human Relations Act prohibits discrimination in all housing transactions including but not limited to sales, rental, finance, providing reasonable accommodations or modifications to housing or commercial properties based on race, color, national origin, religion, sex, familial status, disability, and age (over 40 in housing Ancestry Pregnancy).

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2 Comments

  1. Too late now—if your response is that your property insurance requires a minimum age to rent of 30, that is not discrimination. To declare you will not be told what to do means you didn’t read the Airbnb terms of service—they can & will limit host activities.

    Move to VRBO and carry on.

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