Host Called Cops On Us But They Hate Her Too

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We rented an Airbnb called the “streamside forest peaceful” in Salida, Colorado from a host for $1,900 for five nights. Even with some bad reviews about her being nasty, spying on people, not refunding damage deposits, and a mouse problem, we were desperate so I reluctantly booked it.

After I booked it she sent a lengthy contract with crazy details. Others had complained about this as well. I have never seen a contract sent after the booking. Anyways, we got to the tiny trail of a road behind a cow gate and it looked sketchy. The contract said a 4×4 was recommended but that she maintains the drive. In 19 years of going to Colorado we have never taken a 4×4. Two years ago we had five feet of snow that week and still only used front wheel drive. We were in a front wheel drive Buick Enclave.

We started up the slight incline and it was sheer ice and clumped up snow that hadn’t been cared for at all. I have attached a picture. The car immediately started spinning out and turning sideways in the road. My husband had everyone get out thinking that may help. The kids went in the house which was dangerous even walking to, and we continued to try to get the car to either go up or down. No luck. We got a shovel and that was a joke.

After pushing and accelerating, it backed up a bit but then got stuck again. At that point we called the host. She offered no solution and told my husband the contract said we should have 4×4 and she was not responsible for his inability to drive. What a joke. He was a police officer and drove in every condition as well as driving every year to Colorado with no problems.

My husband told the host we needed to call a tow truck. She offered no assistance and he said we needed to cancel because we couldn’t get to her house. Even if we got towed to the drive, we would be stuck all week. She then hung up on him. I called her back and she didn’t answer.

I cancelled the reservation even though it was obviously past the refund date, thinking Airbnb would consider it extenuating circumstances and we would still get a refund. Then she messaged me and told me to leave the property or she would call the police. We left having no place to go, exhausted from driving 13 hours. It took all of us pushing the car to get it back to the end of the trail to the cow gate.

We were parked on the side of the road when the police came up to talk to us about the “trespassing report.” The policeman said: “Oh, we know her! She is always calling the police about stuff. Her neighbors hate her and we can’t stand her.”

We had a good laugh about what a miserable person she is and they went on their way. After that I messaged three other hosts looking for a new place to see if we would have the same driveway problem and all three said they maintain the property and it was all clear, like it should be. We rented a new place from VRBO. The host was so gracious and the road and drive completely clear.

Now the fight with Airbnb started. They completely leave it up to the host whether they refund you or not. Do you think she would refund us? — she got to keep every dime. I’m sorry the host is such a greedy miserable person that wouldn’t refund a family on vacation.

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