I was a host with Airbnb for almost three years. I own a beautiful villa on the island of Phuket and I’m not greedy so for a 5-bedroom, 5-bathroom villa. I charge $300 a night, while nearby hotels are charging that for one room per night, so I’m fair.
Airbnb had some people stay at my villa during a violent storm. I warned these people that the Thai weather commission had issued violent weather warnings for the south of Thailand. During the night, around 2:00 AM, the power went out in the south of the island. The guests called me to complain at 2:00 in the morning, I informed them that my power was also out and I could not come over to fix anything.
The following day I called back to be yelled at for all the money to be refunded in full. I informed them that I am not allowed to do an off-site transaction as Airbnb will hold me responsible. I spoke with Airbnb and was told that storms are not my fault and nothing would be held against me.
After these guests complained that the power went out Airbnb canceled my listing and told me that any guests who have booked already will be allowed to stay at my property as I have agreed to do so. I contacted Airbnb to inform them to take their customers and put them where the sun don’t shine. All in all, Airbnb is a rubbish company and needs to change their ways. As you can see, my villa is a complete dump according to this company.