I just got back from four days in NYC. I rented an Airbnb from two guys who had an apartment in Hell’s Kitchen (okay, should have given me a clue). Upon arrival everything seemed okay; there were no dirty dishes in the sink, and the toilet looked clean enough. THe tub was stained, but acceptable (not taking any bubble baths in it anyway, so sufficient for showering).
However, upon closer inspection, I came to discover that the whole place was filthy. Dirty dishes were left in dishwasher (no dishwasher fluid to clean them with either). The couch was stained, and there were stained, dirty duvets and sheets. Sheets were crumpled and did not appear to even be clean. Baseball-size balls of hair and dust were around the entire apartment, especially on the baseboards and beds. There was a repulsive oven (it set off smoke alarm when we tried to use it) complete with an old hard, burned French fry, and a dirty refrigerator.
The list went on and on. We stayed in a tent in the Sahara Desert once that was cleaner than this place. I immediately texted the owner (he didn’t respond to us, so called another guy in charge) that a cleaning crew needed to be called. Of course, we were assured that one would be there first thing in the morning. We used the towels – that did seem clean – to cover the pillows and ourselves so we could sleep. Suffice it to say that the “cleaning crew is coming” lie was told to us for three days.
The final night the guy texted us at 9:38 PM wanting to send a cleaning crew. In retrospect we should have said yes, as my guess is he was bluffing then too, but trying to cover his #$%. By that time we had bought new sheets after hiking over two miles to BBB and back. Finding this was no easy task in NYC. Quite pricey too, as there’s no Walmart in NYC.
When I got my invitation to post my review, I was loaded. Like I said in my review, I’ve seen animal cages that were cleaner than this apartment. Every night when we returned to the apartment because we’d left for the day – so this magical cleaning crew could appear while we were gone sightseeing for the day, as we had been told over and over by the host – only brought more disappointment, frustration and a string of phone calls to the host and Airbnb. We came to believe that the elusive “cleaning crew” must have lived in the land of the unicorns and lost their metro passes because they never came.
I just got a review from the host. I use that term loosely, as it implies that these guys did something to treat us as guests. He slammed us (me) with a vicious lie saying that we put our used linens and towels in the bathtub (no exit instructions so we called Airbnb and told them what we were going to do; they okayed it. What do you do with dirty linens and towels anyway? This is what we do at a hotel) and urinated on them. What kind of sicko mind can even come up with a defense that gross? Of course you can’t photograph this and he knew that we were staying with a child – pretty low buddy, blame the kid. Little does he know that this child is not a “child,” but a mini-adult who definitely does not wet the bed if that was his implication.
Anyway, I was pretty much pleased with Airbnb for giving us a full refund and eventually resolving our complaint, but it did take five different reps and a lot of phone calls. I also had a lot of pictures (that I really don’t want to post in case I need them for further action) and evidence to present. Even though I probably won’t use Airbnb again, I can say that I’m overall satisfied with Airbnb. It still makes me mad that these guys are out there, ruining other people’s vacations.
Even after this review, they can just list under other names and open new accounts? And the reviews? These guys were Superhosts with 21 positive reviews. It’s not like I didn’t do my due diligence. Buyer beware. All I can say is the next time I’m in New Orleans I’m buying two voodoo dolls.