I live in NY and have been a Superhost for almost three years with a large number of glowing reviews. About a month ago I got a phone call that my mother had had a major stroke and I rushed back to Australia to be with her.
During my time away I asked another Superhost friend to stay at my place to look after it while I was away. A guest who also lives in New York and had no reviews booked two nights seven days before her stay. After her visit she opened a dispute. They never told us what it was about. However, to paint a little picture of her, she brought a drug dealer into the apartment and smoked weed with a friend she brought over without asking.
This morning I woke up to find they’d cancelled all my bookings and banned me and my friend from Airbnb, which was a major loss of income. Of course, Airbnb is not letting me talk to anyone and gave me the standard “The decision to remove you from the Airbnb community was made after gathering and carefully reviewing all related documentation and communication from the parties involved. We consider this decision final.”
…despite the fact that I’m currently in Australia and never met her or spoke with her. Way to give a huge dose of anxiety.