If you are like me, Airbnb has become my #1 priority when booking accommodation for a trip abroad. However, Airbnb cancelled my booking in New York with only weeks to spare, even though the booking was made eight months prior. Their customer service has no responsibility to find you alternative accommodation.
For Airbnb this is good business, because now the betrayed and baffled traveler has two expensive options: to book again with Airbnb and either pay more for a similar listing, or select a poorer quality listing. Alternatively, a person can book a hotel which is also more expensive as there is such a short time left prior to the trip.
What was shocking is that Airbnb originally blamed the host for cancelling. Moments after this, I received a message from the Superhost stating that he had no idea why it was cancelled. He had 50+ five star reviews. Airbnb removed all traces of the booking including our conversation chain and the host’s profile.
Airbnb might be good for small cities but for big ones, I would avoid booking as there is a high risk your booking will be cancelled and you have no way to expect the sudden additional expenses.