Partial Refund for Traveler from Korea

VRBO

I booked a stay, paid the deposit, and everything was fine, and then… COVID-19. Our stay was from May 7 until May 9. My husband is stationed in Korea. He was coming home to see our son graduate. The government stopped travel from March 16 until May 11. I cancelled our reservations.

They sent us a $50 refund out of a $160 deposit. I have been going back and forth with customer service for a week. I’ve sent them the document showing that travel was cancelled and that isn’t formal enough for them. They won’t budge.

VRBO

Airbnb is Scamming Hosts During this Crisis

VRBO

I’ve been a host with Airbnb for about seven or eight years. We’ve had our differences but nothing too bad. Mainly, after the first couple of years, getting help from them for a situation was difficult, then they got better, but really, it was for minor things.

I’ve been a Superhost now for a couple of years so I take my role as host very seriously. Well, I had a guest that I was in communication with the whole time and she had to cancel at the last minute because of travel restrictions back in March due to the virus.

As per my cancellation policy (100% if a week, 50% if less than that), I received half of my expected fee and she got her half. Just last week, we get this email with great fanfare from the CEO about how they were putting five million dollars into helping the Airbnb community. I thought that was nice.

I have one guest who is here because he’s working on a job for an essential industry. When I received my payment, Airbnb had deducted my 50% from the cancelled guest and had returned the entire fee to the guest.

I don’t object to that given all the money Airbnb has but to take it from me, who is a small business person who relies on this income and works hard for it  — in Massachusetts we register as small businesses and pay business taxes — seems very unfair, especially because they are giving a false narrative about how they are taking care of the whole “Airbnb” community. Three hundred and fifty dollars is nothing to a corporation like theirs. They should be able to take care of the guest and me.

VRBO

Australian COVID-19 Refund Roundabout

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We cancelled an Airbnb booking two weeks into a one-month booking, due to increasingly urgent travel advisories from our (Australian) government. We advised Airbnb twice by email that we were checking out: once on the day before we checked out, and once on the day of checkout. Not good enough apparently.

A week after our return to Australia, and after having repeated Groundhog Day experiences with website requests for a refund, we noted that our booking was still active. It was then that we found the ‘cancel’ procedure on the website. Airbnb said ‘no refund’ because of the host’s refund policy. The host said he couldn’t cancel a booking because of Airbnb’s policy. We believe him.

Trying to move beyond this point on the Airbnb website is an exercise in futility. There is no avenue for engaging in effective communication. We eventually negotiated a refund with our host for 50% of the unused period of our booking.

We accept that Airbnb has had to respond to a global pandemic. Their response seems to be focused on their financial immunity from the pandemic, and not on their guests.

VRBO

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Airbnb Host from Hell During Pandemic

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We booked through Airbnb for an event in DC that was supposed to happen the weekend of April 16-19. Well, the event was cancelled due to the global pandemic.

Airbnb instituted a policy in which they would provide a full refund to anyone with a check-in date on or before April 14. Since our check-in date was two days after that, it was completely up to the host to approve our refund. She denied it.

We messaged constantly for days on end. She wanted us to put the money we had already given Airbnb for this reservation toward a reservation on another one of her properties that was smaller, had fewer beds, and less space… but cost the same. We of course did not want to do that for the obvious reasons, but also because we were no longer traveling to the area in the near future.

After several phone calls with Airbnb, and several unanswered messages to them, we were told we had to submit documentation that the United States government had warned against travel during our travel dates. When I asked what that documentation had to be, I was told it had to come from, and I quote: “The government website.”

To which I replied, “There is no unitedstatesgovernment.com so you’re going to have to be more specific.” Of course there was no actual answer to that.

We are still in the middle of this battle, having provided documentation for an “extenuating circumstance” and are waiting to hear back if it has been approved. I am attaching a screenshot of the host’s profile so that you can avoid this heartless wench at all costs.

Boycott Airbnb After Coronavirus Response

I have several friends that were screwed over because Airbnb isn’t refunding deposits to people who can’t travel because of corona. This is some terrible corporate policy. I never use Airbnb because I think the whole concept is disgusting. Yes more disgusting than a motel.

But they are taking money from people who are already screwed because of the quarantine. They are not showing much solidarity with Americans who are all of us struggling. I have posted on Instagram and I hope we can encourage a boycott until they agree to refund peoples monies.

Airbnb Trip Around UK cut Short due to Virus

My husband and I booked an extensive trip around Devon and Cornwall, before COVID-19 meant that we found ourselves in lockdown. All other hotels we have booked with have refunded us 100% but because Airbnb have stated that they will only offer 100% refunds up to April 14th, we find ourselves in a tricky situation.

Do we wait to see if they update their policy to include the dates we have already paid for? If we cancel now, we are only entitled to a fraction of what we’ve paid… through no fault of our own. Obviously we will not be travelling unnecessarily. Understandably we are really cross right now.

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Long-Term Trip Cut Short by Coronavirus

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These are unfortunate times for all of us. Upon hearing the news that nobody could leave their houses, I read this message and realized it applied to me during my stay in downtown San Francisco. The government issued orders that meant I should stay indoors and would be better off at home than raising concerns for other Airbnb residents or hosts by staying in an Airbnb room.

In this case, I took the most reasonable decision to return home only 10 days or so into 30-day reservation. I am seeking a refund for a portion if not all of my stay due to this inconvenience and to maintain goodwill in Airbnb going forward.

I’m disappointed that upon reading a detailed policy and not seeing the refund, I am not sure if I was approved for a refund. I am asking Airbnb to reconsider my case. It’s my first time using the extended stay option and I’m now very hesitant to use in the future if a fair refund isn’t possible.

No Refunds due to Coronavirus Cancellations

A few days ago I cancelled my deposits for Airbnb stays in Prague, Vienna and Budapest. Of the three places, Vienna gave us no refund and the other two places gave me only partial refunds on my deposits.

I am 70 and my wife is 60. Considering what is going on around the world with this virus and travel restrictions, you would think that full refunds would be the norm.

What is Airbnb management doing about this deplorable behaviour? We should be entitled to a full refund in this unique situation. I look forward to some answers and hopefully to a prompt resolution.

Pensacola Letdown Leads to Three-Year Battle for Refund

I have been a long-time customer of Airbnb. In December 2017 we booked a place in Pensacola. When we arrived the place was a mess, and obviously not clean from the previous occupant. I phoned the host and she offered to rush over and clean it.

At this point my husband refused to stay. We left and stayed at a nearby hotel with free breakfast.

The host offered a full refund. Over the next two years and after countless emails, she refunded what she was given from Airbnb in March 2020. I had a stroke in January 2018 and again in November 2018. Needless to say, this slowed down my efforts to obtain my refund.

When I explained my situation to Airbnb support, they said I waited too long. Well, the host dragged it out to her advantage; I couldn’t even leave a review at that point. I’m not talking about a lot of money here; it’s the principle. Guess I’ll stick to hotels — at least they feed you and give points for free stays, and are usually ready for your stay.

No Refund for State of Emergency in LA

On Tuesday evening I decided to spend two days in LA and booked with Airbnb. Wednesday morning, LA County declared a state of emergency. I’m not afraid of the virus, but deliberately going to an area where the state of emergency was declared because of the virus doesn’t make any sense either. I decided to cancel.

Unfortunately, the state of emergency because of the deadly coronavirus is no reason for cancellation and therefore the host doesn’t want to refund my money. I called the customer service on Wednesday early afternoon and they promised a call back from a supervisor.

Now it is Thursday at 11:00 PM (PST) and I called again. This time it was someone who promised a call back from a supervisor. No callback so far. I also filed a claim after I cancelled but I haven’t received any response here either.