Airbnb Had Bedbugs, Awful Host and Airbnb Wouldn’t Refund Me

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I scheduled a stay at Kalkoen Farm in Hahira, Georgia for my sister and I to spend the weekend together and catch up from June 11-13. The first night I went into the bedroom and when I turned the comforter back, I saw a lot of ants on a corner of the comforter. I couldn’t see what was attracting them and it was late so I went into the third bedroom (a bunk bed) deciding I’d deal with it the next day.

The next morning I decided I’d just wash the sheets (not everyone washes comforters so maybe there was something spilled that I couldn’t see). When I pulled off the sheets I saw a small something moving along the mattress pad. I called my sister in.

“Is that what I think it is?”

Yup. A bedbug.

We further investigated and saw a few dead ones. My sister got a zip lock bag and put the live bedbug in it. We then looked at her bed and the bunk bed. Her bed looked ok; the bunk bed had a few dead bugs on the mattress pad but we couldn’t tell if they were bed bugs (very small). My sis pulled a wash rag out from a bin under the sink and there were multiple live bed bugs on the towel.

At that point I booked a hotel and we got the hell out of there. I reached out to the host to tell him we found bed bugs in his place and that I got a hotel. His response was: “do you have photos?” Yes, I did and shared with him. I attempted to work it out with him — I only asked for a refund for the second night that I couldn’t stay in the place. We went back and forth and he said he would refund me. Then I stopped hearing from him.

I reached out to Airbnb’s resolution center, shared photos, and explained what happened. I had to wait for 72 hours for the host to respond. He didn’t. Airbnb reached out to me to tell me that they couldn’t refund me because I didn’t contact them immediately after the incident. They asked the host if he’d be willing to refund me and the host told them no.

At that point I wrote a review saying that the house had bedbugs and the host refused to refund me my second night. Airbnb took down my review. So, I am out the cost of the Airbnb and the hotel. I’ve since canceled my Airbnb account and will never use them again. Kalkoen Farm is still up on Airbnb and who knows who else has been exposed to bedbugs. I guess I should thank the ants because had it not been for them, I would have slept in that bed with bedbugs.

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