I suffer from middle ear issues which causes imbalance/vertigo, especially after long flights. I contacted a host prior to booking and asked if I could check-in early so I could lie down. She said that was fine. I booked at her place, but on arrival, she told me that someone was in my room and I couldn’t check-in. She wouldn’t even let me lie down in her house. Link to her room.
I was so dizzy I could barely walk. I had to leave my suitcase at her place and walk down and lie in an oval for six hours. While there, I had no water, food, and I was nearly mugged (I had my laptop out and a guy on a bicycle kept circling; I had to finally lie in the full sun because it was near a couple of other guys; I ended up sunburnt).
Airbnb contacted me and promised they would help me find other accommodation. I needed somewhere close by because I would be catching up with friends in that area in a couple of days. I couldn’t find any nice cheap accommodation in that area, so I sent a link for something just a little more expensive (not much considering what I’d gone through).
Airbnb stopped getting back to me and wouldn’t confirm if I could book. My phone was nearly flat and I didn’t know what to do, so I found another, cheaper, place in London and quickly booked (I didn’t have time to Google the address because I had 2% battery).
When I went back to get my suitcase, the host had locked me out of her house (I had a key, but she’d locked both locks). I then had to sit on her doorstep for long time. When she arrived she laughed in my face and said, “Because you asked me to cancel the booking, you can’t write a bad review.”
I began to cry. It got worse.
My phone went flat and then I had to walk my suitcase up a steep road to a cafe, charge it, and then call a taxi from there. It was then that I found out that my new accommodation was three hours on public transport from where my friends live (also a one-hour taxi ride which cost me 100 AUD; I sent Airbnb the receipt asking for refund and they have manually removed the receipt from the conversation).
I rang Airbnb and they told me that they would help. The gentleman said he would personally fix this terrible thing that happened to me and move me closer to my friends. He promised me that Airbnb would make up any financial losses. He promised me he would take on my case personally until it was resolved. Then I received a message through Airbnb, where he stated that he wouldn’t take on my case, and that it was being passed back to the person who didn’t fix things last time and who left me stranded in an oval, spinning like a top.
It has been hours and I still haven’t received any contact from Airbnb. Now I’m stuck on the other side of London, three hours on public transport from where my friends are. The first week of my holiday is ruined; and worse still, Airbnb is no longer answering my calls. I just want to cry. I wish I had booked a hotel room.