I can’t travel to Spain from Australia due to COVID-19. I tried to contact the host, to no avail. I left a negative Google review, and the host made contact with us by email and said if we removed the negative review they would refund our money. Since then, no contact.
Airbnb originally sent a request for the host to reply with authorization for us to cancel but the host didn’t respond to them. So we are stuck in the middle with no one to talk to. Airbnb won’t deal with us anymore as their system email to the host ‘timed out’ and so they say our case is closed. I have an email from the host confirming they will refund us and can’t put it in front of anyone at Airbnb because they won’t deal with me.
Airbnb’s Facebook chat tells me my case is closed as the ‘system timed out’ with no response from the host. Airbnb’s resolution centre just says my case is closed. When I try to phone Airbnb the message is that they won’t deal with anyone unless it’s just before your booked stay. I’ve tried emailing the host through other accommodation sites. I’ve tried to contact the host on Twitter and Facebook — no response. What can I do? Nobody will talk to me.
Airbnb is holding our money and their business partner, the host, is blackmailing us over our Google reviews and then not responding to anyone. Airbnb should refund our money and sort out the host who is messing their customers around.