Horrible Airbnb Hostel, Horrible Service

I suffer from middle ear issues which causes imbalance/vertigo, especially after long flights. I contacted a host prior to booking and asked if I could check-in early so I could lie down. She said that was fine. I booked at her place, but on arrival, she told me that someone was in my room and I couldn’t check-in. She wouldn’t even let me lie down in her house. Link to her room.

I was so dizzy I could barely walk. I had to leave my suitcase at her place and walk down and lie in an oval for six hours. While there, I had no water, food, and I was nearly mugged (I had my laptop out and a guy on a bicycle kept circling; I had to finally lie in the full sun because it was near a couple of other guys; I ended up sunburnt).

Airbnb contacted me and promised they would help me find other accommodation. I needed somewhere close by because I would be catching up with friends in that area in a couple of days. I couldn’t find any nice cheap accommodation in that area, so I sent a link for something just a little more expensive (not much considering what I’d gone through).

Airbnb stopped getting back to me and wouldn’t confirm if I could book. My phone was nearly flat and I didn’t know what to do, so I found another, cheaper, place in London and quickly booked (I didn’t have time to Google the address because I had 2% battery).

When I went back to get my suitcase, the host had locked me out of her house (I had a key, but she’d locked both locks). I then had to sit on her doorstep for long time. When she arrived she laughed in my face and said, “Because you asked me to cancel the booking, you can’t write a bad review.”

I began to cry. It got worse.

My phone went flat and then I had to walk my suitcase up a steep road to a cafe, charge it, and then call a taxi from there. It was then that I found out that my new accommodation was three hours on public transport from where my friends live (also a one-hour taxi ride which cost me 100 AUD; I sent Airbnb the receipt asking for refund and they have manually removed the receipt from the conversation).

I rang Airbnb and they told me that they would help. The gentleman said he would personally fix this terrible thing that happened to me and move me closer to my friends. He promised me that Airbnb would make up any financial losses. He promised me he would take on my case personally until it was resolved. Then I received a message through Airbnb, where he stated that he wouldn’t take on my case, and that it was being passed back to the person who didn’t fix things last time and who left me stranded in an oval, spinning like a top.

It has been hours and I still haven’t received any contact from Airbnb. Now I’m stuck on the other side of London, three hours on public transport from where my friends are. The first week of my holiday is ruined; and worse still, Airbnb is no longer answering my calls. I just want to cry. I wish I had booked a hotel room.

Injury, Infestation and Impertinence at Shendoah Solitude

I stayed at the Shenendoah Solitude in April, 2019. The listing notes “A 4WD vehicle is required to access the property in the winter.”

We went on a sunny, spring April day and could barely access the property. One of our guest’s cars was damaged en route, as the road was pure dirt and rocks, piled up to 1.5 feet high at places dues to a tractor having come through to ‘smooth the road.’ One car (a Mini Cooper) had to stay down in a parking lot at one of the local businesses for fear of getting stuck.

We were all rattled and annoyed as soon as we arrived. We saw a sign for “wildlife sightings” and began to fill out our experiences. During the trip we sighted: 1,000s of ants, wasps, water bugs, crickets, spiders, ladybugs, mosquitoes and coffee filter fungi, all inside the property.

We were provided with one roll of paper towels for seven people, for one night, and no additional rolls of toilet paper in the bathrooms. We could not find more than two towels per bathroom. One of the beds did not have sheets. We called the host and requested these items. She brought them. Upon cooking we noticed there were no oven mitts and no pot holders or trivets and had to do some pretty creative things, like wrapping our hands in the precious few towels, to remove items from the stove and oven.

The second night I took a shower in one bathroom in a very slippery tub that didn’t drain and fell getting out of it, crashing down on the sliding door tray. Getting down the mountain was even harder, and another car’s chassis got punctured.

All things considered: a terrible stay. However, that wasn’t why I am even taking the time to write this; it was the absolute horridness of the host that blew this experience from terrible to utterly despicable.

I emailed the rental property company with pictures of my injuries and reported on the safety issues. No response. I went to review the property on Airbnb and reported the safety issues there. I did not post a negative review about the host because I believe in karma, and if they took care of the issues I noted all would be good in the world.

But no, I accidentally ‘published’ my blank review which unleashed the wretched host’s review of me to the world. She called me “picky” and made fun of why I had called her: “Good communication, but this guest was nitpicky and had a lot of complaints. They called and said they had two towels for six people – the towels were in the cabinet. They called again and complained that the county was doing road work on one of the roads leading to the cabin and said that she was going to have to go get her car looked at because the road was so bumpy, etc.”

This was uncalled for. I contacted Airbnb and initiated a complaint regarding my injuries. I asked for a refund as well as compensation for my injuries and what I was prevented from doing in my life due to a severe hamstring and ACL contusions. They assigned a claims adjuster who looked at the documentation, receipts and my communications with the renter. The claims adjuster awarded me a little over $1,000.

When it came time to sign the release contract I noted that there were misspelling and inappropriate terms in the contract. I sent it back to Airbnb legal. The result? They completely ignored me, the claim, and have simply refused to respond to me any further. The claim is dead. I have been awarded no refund for the rental fee, no damages for the injury, and the property continues to be listed.

In summary: I will never use Airbnb again. It is like trying to get a hold of a foreign fly-by-night company. Airbnb is little better than these predatory sellers.

Absolute Nightmare of a Host and Stay

How can I even begin to describe the absolutely horrible experience my two friends and I had dealing with our Airbnb host? Nothing short of a nightmare.

None of us had ever been to Miami Beach and were so excited to spend our spring break there (April 10th-16th). In the beginning, prior to arriving to Miami, the host was super responsive, seemingly charming and very accommodating. Everything was awesome.

I was told closer to the date that we would be checking in with a man, which was strange because most people I know who booked through Airbnb had lock boxes or codes on the door. However, I assumed he was simply the landlord of the building or something.

They were nice enough to let us check in earlier than expected, since we took a red-eye to Miami and came in at about 3:00 AM. Check-in, which was initially 3:00 PM, was moved up to around 11:00 AM. Great.

The man and his wife, who joined him to let us into the building, were nice enough. I had to sign a lease agreement which I also found odd, since I never had to do anything like that when renting a hotel room. The apartment looked so cute on a preliminary scan, and my friends and I were absolutely enamored.

He and his wife left us with the keys and we were ready to get settled. I ventured into the bathroom to shower so I went through the drawers that were under the sink to find a washcloth and towel. I realized that there were only a couple of washcloths, but there were three of us signed up to rent the place. I assumed maybe there were more in the closet so I took one.

Afterwards, I went to hang up my towel and the towel bar just collapsed. There was no extra pulling on it, not anything. I simply laid my towel on it and boom. The anchor holding it to the wall slid right on out. That being said, it was obviously broken before (this information was later confirmed by him). We also discovered that there were, in fact, only two washcloths.

Before heading to the beach, the left corner of the bed was lightly sat on. It completely gave away and caved in. Luckily there were no injuries, but we were left wondering: where is everyone going to sleep now? I immediately messaged the host to let her know what happened, as well as texted him. No response. We wound up having to put something under the mattress to prop it up for our very first night in this place.

The next day: still no response. I was wondering what happened to my oh-so-hospitable host, seeing as she had always been so responsive prior to my stay. Finally I sent another message and she told me to just call him, but he didn’t answer the phone. I messaged her yet again after he didn’t respond and she contacted him. He showed up unannounced at almost 10:00 PM to give the bed a temporary fix. Then he also promised to bring more towels and washcloths. I never saw him again for the rest of the trip, so we had to continue to use dirty towels and washcloths for the duration of our stay.

One of my friends noticed water pooling behind the toilet, which I thought was maybe from the shower. It turned out, according to him, the toilet had a leak.

On the second night of our stay, since we rotated who would use the couch and the bed, one friend slept on the couch. The next day she woke up with a ton of red bites on her body, which appeared to be bedbug bites. At this point I was completely through with the place. She still currently has the bites and they still itch.

That evening, we all went out. Upon our return we attempted to unlock the door. We had done it quite a few times already so everyone knew which keys went where. The lock wouldn’t budge. We stood outside for a solid ten minutes trying to jimmy the key around until finally one of us was able to get the lock to give. It was then that we realized the top lock was actually broken, which is definitely a safety hazard. There was even a note on it that said not to touch it.

The fourth day we went to turn on the TV In the bedroom. It didn’t work. I am not sure if it ever did, but I know it was advertised and was one of the selling points for me, so I was very disappointed.

My friend went to use the hair dryer, plugged it in, and it made this loud grating noise as if something was stuck in it. Mind you, this was the first time we even realized there was a hair dryer. After the initial plug in, it was never touched again. I submitted a complaint, and the host was contacted about it.

The host was basically yelling at me via my inbox for doing that and was accusing my friends and I of the damage that was clearly pre-existing. I very calmly let her know about each and every problem that had occurred since the bed broke and she basically accused me of being a liar, especially about the bedbug bites. After getting completely snippy with me, she wrote me an awful review and attempted to accuse my friends and I of causing the damages that were clearly pre-existing and tried to charge us for the damages.

I submitted this same review and Airbnb took it down because it “violated community policy”. Although they dismissed the charges, none of my complaints were really addressed. Not that I expected any sort of money in return, but I did not expect to not be assisted at all.

To conclude, this host is a scammer, peddling a mediocre experience disguised as a dream vacation, and Airbnb is the medium that allows for scammers like her to operate unregulated. I am absolutely disgusted.

Worst Airbnb Host Ever in Chula Vista

I will never use Airbnb again. I rented an RV and then a room from a host in Chula Vista, California. Everything seemed fine at first. The RV had plumbing issues and the shower water was scalding hot for about two minutes and then went ice cold. Needless to say, I took very quick showers and lost many layers of skin. It seemed like a nice place for my dog, so I dealt with it.

I later moved into the house (he rented out rooms as well) and stayed in a sunroom with no privacy; I had to hide behind a crappy old piano to get ready for work in the morning. He did eventually build makeshift walls so it was okay. Emphasis on “okay”.

Fast forward a month later and a border patrol officer moves into one of the other rooms. He was disgusting and lazy; he would ask for rides to work and even had to nerve to ask the host to use his credit card to rent a car.

The bathroom was disgusting. It was like he was a porcupine with his pubic hair and would go in there and just release all of his “quills”. The hosts would get loud and drunk almost every night and leave food, pots and pans with food in them on the stove and all over the counters. For quite a while they wouldn’t even let me do laundry.

The icing on the cake was that they used my birthday as an excuse to throw a party that I neither wanted nor attended. I left so I wouldn’t have to deal with their drunk friends and neighbors. I returned the next evening and the host’s girlfriend (who lived there as well) accused me of having an affair with her fat, nasty boyfriend.

I told them the next day I was moving out and they continued making it more and more uncomfortable. The host used my Postmates account to order alcohol and never paid me back. When I told them I was moving out they increased my “rent”. There was no heat in my room, which is illegal in California.

I contacted Airbnb to complain and all they would do was refund me $150. The host also showed up at my work two weeks after I moved out to harass me. I had to tell him that if he ever showed up again I would contact the police and file charges. He said “it was the only way I knew how to get a hold of you”… he had my phone number. The most horrible experience of my life.

Terrible Airbnb in Queens Expected Babysitter

I had an unfortunate stay with a host who was so nagging and rude. She rarely left the place, and just followed me, criticizing and nitpicking over everything. She also forced me to pay $60 to replace a single sheet. Does that sound right to you?

I didn’t have time to go through the Resolution Center, as I was traveling. This was very inconvenient, as I am not wealthy. It seems like the host just wanted to make money, charging for ridiculous little things. The best day of my stay was the day I wasn’t there. She then claimed I “kept to myself.” Well, would you want to hang out with such a negative nagging person?

I didn’t think I was staying there to babysit her. The host is very insecure. I think she was mad because I offered her some of my yogurt, and then she said she couldn’t have it because of her diet. I did not know about her diet. In general, she seemed like a very touchy person, who thought she could take advantage of me.

Airbnb Ruined Holidays with Poor Customer Service

We recently booked a long haul xmas holiday with a stopover in Hong Kong. We booked two-night stay in a place advertised as an “arty, bright and quiet oasis in trendy Sheung Wan” by the host. The photos looked perfect.

When we arrived, the flat did not match the photos. It was filthy and disgusting. The bed sheets and pillow cases had not been changed from when previous guests stayed; there was hair and oil.

There were food scraps and hair everywhere. The shower door was broken and the toilet seat was loose. The listing said it accommodated three people, but there was only a double bed and a small two-seat sofa. We could not sleep a third person in the flat.

The location is twenty minutes from the MRT station, up several slopes from the street to the building, The flat is on the fourth floor with no lift; there were many stairs to climb. None of this was mentioned in the listing.

We contacted Airbnb immediately and told them we could not trust the hygiene standard the host kept and would like to change to a hotel. We asked Airbnb to recommend another place for us to stay. The agent said she could not and insisted we send her photos. We sent the photos as she instructed.

It was very stressful as we had a long haul flight – over ten hours – and arrived in Hong Kong in the early morning. This was already in the evening. We were very exhausted. The Airbnb agent did not seem to understand this.

We told Airbnb we preferred to stay in another place. This place was dirty and the listing was dishonest. They admitted there were cleaning issues but insisted we work it out with the host. We could not sleep in such a flat and had no clue when the issue would be solved. We left the flat and found a hotel.

When contacting Airbnb for a full refund, the agent said we should contact the host ourselves. We did contact the host. He tried to bully us to shut us up. The host insisted his flat was clean and refused to provide a full refund. He told us a negative review on Airbnb would harm his business. The host did not care about his guests and was dishonest about the listing. It is only money. Airbnb encourages that.

Hours and days spent communicating with the host and Airbnb agent. To say the least, we feel humiliated by both. It’s end of our Airbnb experience. We had to cancel our two other Airbnb reservations for our holidays. It is loss for us. We feel sorry for those honest hosts who do care about their guests, but the experience we had was so bad. We cannot risk having any more.

Hell Host, Hell Apartment, Terrifying Experience

I am shaking as I write this, as what I’m about to tell you about just happened. I have stayed in well over a dozen Airbnbs in countries around the world, both long term and short term. I have become friends with some of my hosts. I have had universally positive experiences until now.

I booked what was advertised as a “cozy apartment for a couple” in the center of an Eastern European capital. The flat in the photos had a small but cute white bed, a small two-burner stove, and nice lighting. It looked like a very small, modest, but stylish studio. The ad promised wifi. I booked the flat for one month, until after the New Year, because it becomes almost impossible to find a flat around that holiday in this city. I planned to use the month to look for better, cheaper long-term housing in the city, as I work in the region.

I arrived jetlagged and haggard, with several suitcases. The host did not meet me, but left the key under the mat. I opened the door, and was absolutely shocked. It was literally not an apartment. It was a modified space for storage, or holding reserves of food. A closet, really. Equally as shocking was that there was no bed. In its place was a brown, ratty, diseased looking mini sofa. The two-burner stove in the pictures was also missing; in its place was a single-burner glass stove from the seventies, which looked to be a fire hazard.

Shards of glass, large and dangerous enough to use as a very serious weapon, made up the plate of the stove. There were smaller shards of glass on the floor and in the sink. There was a small bathroom with a water boiler, but there was no shower. I looked around feverishly for a shower head. I had been traveling for 17 hours and desperately wanted – and needed – a shower. There was no shower.

I tried to login to the promised wifi network, but no such network could be found. I went down the street to a restaurant and proceeded to drink several shots of the local liquor. I wrote an angry, firm, message to the Airbnb host via the Airbnb messaging system. “Where is the bed? Where is the wifi? Where is the show? Where is the space? This is not an apartment but a closet. I didn’t know I’d be sleeping on a sofa for a month. I need a full refund.”

Thus began a 48-hour long adventure in communicating with the gaslighting host from hell, and (to their credit) much more helpful Airbnb support. The gaslighting (and I don’t toss that term around; that’s exactly what it was) began straight away: “The internet is working – your devices are the problem. The sofa is more comfortable than the bed, that’s why we switched it out – we did this for your comfort. Stop with your lies. Maybe the flat is small for you but we had two people living there as guests for five years and they were fine.”

She kept repeating that they’d had satisfied guests before – which is literally impossible – and I kept asking why there were no reviews if this was true… it’s not. I spent the first night with my legs cramped and back aching on a 1970s, fibrous sofa, feeling like the wall was closing in on me. The space was smaller than what I imagine a prison cell to be. Solitary confinement.

The shower, according to my host, is shared. It just so happens to be down the hall. The neighbors are all youngish men who look strung the hell out on all variety of drugs, and I’m a youngish woman alone. They stare at me in the hall. The shower has no shower curtain and looks like it has gangrene. There is no functioning light in the shower room; it’s pitch black. If you walked around barefoot you’d end up with fungi taking up residence in your toe nails.

I was so shocked at all of this, that all I could do was send messages every ten minutes to the host, mostly in all caps. Our dynamic was incredibly toxic. The more she denied that anything I was saying was true, flying in the face of all the very obvious and observable facts, the more my anger would escalate.

Meanwhile, I contacted Airbnb, irate. They asked for photo documentation. As soon as they saw images of the couch where the bed had been and the space and the shards of broken glass where the stovetop was supposed to be they said the host had many clear violations and gave me a small reimbursement.

That was not enough. I told them that I wanted a full refund and a new place. I could not be stranded with all of my luggage in this city at the most difficult time of year to find accommodation. Meanwhile, my host kept lying: “The internet is working. We know you are lying. You have a bed. It’s a sofa bed. We will replace the stove but the one you have is newer and better and that’s why we replaced it. The shower is cleaned daily. You have a huge bed.”

Just total, completely crazy lies. At the same time, she was telling me that I’ve “made a problem” for her with money, and ruined her financially because Airbnb has sided with me. She keeps asking me to “make a deal.” My messages to Airbnb grew more frantic and panicked. They told me that they would give me a full refund for all of the nights I didn’t stay there and a partial refund on the two nights I did, if they can rebook me at another property.

The problem is that everything is much more expensive and the listings are scarce this close to the holidays. I’m freaking out. The host starts saying that she’s been sending me text messages because she needs my personal documents to take to the police station to register me with the authorities because I’m staying at her property, even though she knows full well that I’m leaving. I tell her to only communicate with me through Airbnb, because that way the company can see our communication.

Airbnb saw how bad the situation was and said on top of the full refund they would give me a coupon for $200 off a rebooking. They finally found me another accommodation, and told me that the host will likely be suspended from the site forever. I was feeling somewhat relieved, and went to a cafe to use the internet before going back to pack up all my luggage and move to the new apartment.

I went back to the original property to pack and encountered a very disturbing surprise: the door to the flat had been locked from the inside with a chain. I was due at my new flat in an hour and a half but I couldn’t get in or access any of my things. A light was on and someone was inside the apartment, which had all of my belongings: computer, money, passport, jewelry, personal items.

I started panicking and banging on the door, yelling and asking what was going on. I had not agreed to let anyone in while I was away, let alone have them lock me out. The host opened the door. It was the first time I saw her. All of my suitcases were open and my passport was on the floor. I panicked. I started screaming that she was a thief and to get out.

I had no idea what was going on. I had hardly slept the previous two nights, I was jet lagged and stressed out, and had not expected to see this woman in the closet-sized flat with all of my personal items strewn all over the place. I told her that I was leaving in a little over an hour but needed to pack, and told her to leave me alone and get out. She stood in the doorway and refused to leave, saying that it wasn’t my apartment, and that she had every right to stay. I pushed a clothing rack towards her and told her to get the hell out, and that I needed to see if she’d stolen anything while going through my suitcases.

She said I had falsely accused her of stealing and that she was calling the police. I closed the door and started packing. I was shaking and had no idea what was going on, if the police were showing up. I was in a foreign country and realized I would likely have to speak to the police in a language I barely knew.

I heard them arrive, and listened to them speaking to the host. I asked if I could leave because I needed to go meet my new host at my new Airbnb and they said I needed to wait. I spoke with the police. They asked me if I had all of my things, and I said I thought I did. I said we had a disagreement and that I was moving to a new flat. The police decided I’d done nothing wrong, and helped me carry all of my luggage downstairs and called me a cab. I arrived at my new Airbnb, which is very lovely and relaxing, with a very kind host, where I am right now.

Screwed Over and Stranded After Host Cancelled

I booked a place in New Orleans a month ahead of a music festival we were going to attend. The night before our reservation, the host cancelled our reservation without any explanation. We needed to search for a new place, and during the search, I saw our original rental available for the very same dates, but for 2.5 times the rate we had originally booked a month prior. The host must have not have known that the festival was occurring, but upon realizing it, decided to callously screw over three people by stranding us with less than 24 hours before our flight to New Orleans.

Throughout the ensuing discussion with Airbnb customer service and our frantic search for lodging, Airbnb handled this situation incredibly poorly. I was repeatedly promised call backs within timeframes that were not met, and I waited well into the wee hours of the night trying to resolve our lodging situation for the flight the next morning. Airbnb admitted as much as this sort of practice by hosts is not tolerated, and yet they allowed the host to get away with this scot-free.

The major reasons we booked the original space was due to its cheap price (as the entire trip was already stretching our budgets) and its close proximity to the festival venue. When trying to book places with similar proximity, Airbnb refused, stating that the prices were not comparable. Well of course they weren’t; we were now forced to make a last-minute booking during a very busy weekend. Airbnb refused to take responsibility in this case and provide us with an equivalent replacement without tripling our original booking rate. At one point, they even suggested we rebook our original place at the surged rate. They encouraged this extortion that they attempted to claim was not tolerable.

In the end, after hours of countless messages and calls well into the night and the next morning right up until we had to leave for the airport, we were left with a house miles farther than our original place (which ruined many of the plans we had made, including being able to walk to the venue, causing transportation costs to further inflate the trip’s budget) at hundreds of dollars more. I understand that cancellations will happen, but if the risk exists that these cancellations can occur so last minute and solely due to the greed of the host, and that Airbnb will refuse to take responsibility and even encourage hosts from extorting guests, than I must refuse to use this service ever again. An example of the utterly callous communication with Airbnb customer service is attached. They could not care less about unsatisfied and frustrated customers. If you are visiting New Orleans in the future, do not book here.

Terrible host didn’t bring the keys and closed her phone

This Airbnb host didn’t tell me anything and had no information. All I got was the address and that the host also had some positive feedback (probably from her friends and colleagues). Immediately after I made the booking, she started to be rude. I tried to ask her how to arrive but got no instructions from her; I had to search by myself.

The apartment was also expensive, a similar price to 3-4 star hotels – I would have expected more customer service skills. Then when I was looking for the apartment, I had to call and ask which street it was. The host didn’t know any shops or banks near the apartment even though she said she was “living there”. Then suddenly the host told me she was in another country or place for a work and the keys were in the bike shed.

That’s when I knew things were not as they should be. She told me I had to look for the keys in a bike shed in some box that I didn’t see there. I had to ask for the door codes multiple times. If she had any advice for me, she wouldn’t share it. She expected everyone to have an iPhone or similar smartphone to use Whatsapp. I believe I’m not the only one who doesn’t have Whatsapp for messages. It was possible to send information through Airbnb but she played phone games and didn’t want to.

In the evening, I found the apartment (but no keys in the bike shed). She sent one message with a smile emoticon: that she was not available in the evening for 2-3 hours. Then she turned off her phone.

What a rude and impolite person; she just wanted money. The host knew I was coming and at what time but she decided to hide and turn off her phone. There were a lot of people coming and going in her building and I could not wait in the corridor for 2-3 hours until she would open her phone, assuming she would.

I would never have booked a place on Airbnb if I had known the host would ignore her phone and that she wouldn’t bring the keys. I also think a bike shed is not a safe place to keep any important things such as keys. It would be easy and simple to ask a friend to bring the keys; it would take about 5-20 minutes, which apparently she didn’t have.

This happened in Sweden. I don’t know if I’ll get any refund or not but the host has already tried to get more money: 180 euro because I cancelled the reservation. I had to go to a hostel because I didn’t have the keys.

Only Case Managers Can Help with Problems

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We booked this apartment in Harlem for $780 total. Flash forward to more than a week later (booking was instantly confirmed and the host and I chatted) when I receive a request of alteration, i.e. “your host wants to modify the reservation – pay an additional $710.”

Naturally, I rejected the request and asked the host what was going on. The host answered that “due to high demand for the weekend” (we were staying four nights) she made the business decision to double the price. I told her that although it’s fair game to adjust price to demand, we already booked and already agreed on a price, and that it is not normal business to ask for double the amount. Can you imagine a world like this? “I’m buying this phone… wait, too many people want it. Give me back your credit card – it’s now double or I might take the phone back.

I reached out to Airbnb who talked to her. Her answer was that she needed more money for this booking, and that, if we weren’t willing to negotiate, then “she might need to cancel the booking”. Might. I asked the host to either uphold or cancel the reservation; there was no answer. I had to get in touch with an Airbnb case manager (who, by the way, did a wonderful job – they cancelled for us with no fee and gave us a coupon to make up for the difference in price to rebook somewhere else due to being close to the departure date). However, the classy host is still operating on Airbnb and continues to force her way through her bookings.

Another person lived a similar situation before me and yet the apartment has not received a single soul yet. Airbnb has let her schedule open for our dates so she’s basically getting out of this without any penalty. I’m sure one way or another this will bite back, but just wanted to keep everyone informed and aware.

Beware of these disgusting practices; it doesn’t stand by Airbnb but you have to get a manager on the phone. Standard employees don’t have any power besides trying to mediate the conflict. I reached out through email, phone, and Twitter. The answer was fairly fast and I could get in touch with someone immediately every time. but had to wait the whole day to get the case manager.