Illegal Properties, Two Weeks of Waiting for Airbnb

I’m currently dealing with a case where the host is breaking Vancouver’s strict Airbnb laws. All four of her units use expired business licenses. I don’t understand how Airbnb can force their guests to stay at illegal rentals, let alone expect them to go forward with their international travel plans with no resolution to their issue.

I have contacted Airbnb customer support countless times over the last week with no one being of the “correct department” or training to actually just take the moment to call the city of Vancouver and verify their laws. The host is also deceptively listing the units as apartments rather than what it actually is: a house split up into four Airbnb properties. She has no exterior photos and you only find out once you book the unit.

This breaks Vancouver’s strict short term and long term rental laws as it’s not her principal residence. You also cannot rent multiple portions of one home at the same time on Airbnb. Also without a private entrance I don’t see how these units can be safe during COVID-19, especially for someone going through quarantine. Two weeks of waiting for someone to call me back and my trip is now three days away.

Posted in Airbnb Guest Stories and tagged , , , , , .

One Comment

  1. Airbnb is a booking platform only. It is up to the hosts to make sure their listings are operating legally. There are a couple exceptions to this but those are very rare.

    To report them to Airbnb for not having a business license is asking Airbnb to get involved with something that is not under their control.

    Report the lack of licensing to the Authorities not the booking platform like Airbnb, VRBO or Booking.com.

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