Unfairly Blocked my Account After Guest Lied

Airbnb blocked my account. I had a guest back in May and her boyfriend was very disrespectful and immature. I had surveillance cameras; one is on the main hallway that captured him flipping his middle finger and cursing at me.

Up to that point, I had not had any contact with this individual. When I asked the guest why, she apologized and kept saying she liked my place and this was why she rebooked for the third time. They were very loud and dirty. I have another guest in the room across from them who was also complaining so when their stay was over I just let other guests book the room.

Well the problem I have now is that the boyfriend wrote three bad reviews for every time they booked and not only that, he called Airbnb and lied about my listing, saying that I have cameras inside the rooms. Let’s get this clear: I do not have any cameras inside any private areas.

Airbnb blocked all my listings and then contacted me. I assured them that I don’t have cameras.

It’s coming up on almost a month since they blocked me. I only have a couple emails from them telling me to specify where the cameras are—which I did from the very beginning of me creating my account.

Please help me; I need this income. I’m not working due to the pandemic and I invested a lot of money renovating and furnishing the apartment.

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Airbnb Nightmare: Squatters Destroy My Home

My last Airbnb guests have destroyed my home.  They were there for two months without paying.  They have brought cats into the house and have been smoking in violation of my house rules.  This is because Airbnb failed to tell me that they were not paying, and as a result, I extended their stay past one month.

They only just left recently after two months and the house reeks of cigarettes. Cat feces are everywhere. Airbnb will cost me thousands. I’m still waiting for Airbnb to take responsibility so I can make repairs. My whole case is extremely well documented with pictures taken of the interior during this guest’s stay from her own Facebook page.

It’s been one month since these people moved out and I still have no commitment from Airbnb and have lost another month’s rent because of their delay. This is the video I took after the police made sure the guest had left.

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Airbnb not Helping this Host in the Least

I had a bad guest stay recently. Everything from broken tiles, burnt plastic on pans, stolen bathroom fixtures, the whole place smelt of weed… the worst was when they broke the hot tub by smashing in the inlet grate.

Airbnb refused to give me a claims advocate until I lodged a quote, but that wasn’t possible for five days until the hot tub repair person arrived to determine what the issue was and how much it would be. As soon as this happened I lodged the claim and got a claims advisor only to be told that as another guest had checked in, my claim was now invalid. What?

Countless emails and messages has only led to Airbnb becoming elusive and not calling me when they said they would. It feels like the DMV on steroids. As a host I just need help on this. I feel like I’m in some sort of a bad dream.

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Airbnb Guest from Hell Blackmails Host to Not Pay Damages

I was a host for five years and didn’t have a singe issue with tenants, but still, a guest from hell arrived to rent a room in my beautiful apartment. He violated all the rules of my home immediately. He smoked cigarettes and then weed day and night. He slammed the doors 24/7. He was extremely dirty and the apartment had a horrible smell.

Then he claimed he had a medical prescription to smoke weed. He informed me that he arrived in my city to see a psychiatrist, as he was ‘crazy’. He showed me other medicine he was taking. The man was very tall and huge, triple my size, and he was screaming and shouting. He was throwing his things against the wall.

I thought I was in a horror movie. I was absolutely terrified and scared for my life as a single female being in the house with him. I contacted Airbnb and they told me that they were cancelling this reservation. However, they couldn’t “reach” the tenant and it was I who had to inform him, evict him, and to involve police. They washed their hands of it, leaving me by myself with an aggressive man who was threatening me and refusing to leave.

That was not the end of it. Airbnb sent me two emails informing me about their Million Dollar Guarantee, probably expecting me to claim a lot (fortunately, nothing was damaged). At the same time, in a third email Airbnb immediately accused me – instead of apologizing for their total lack of help to evict this tenant from hell – by issuing me a warning that my email to the customer service was discriminating.

Just to clarity, in my email I simply asked them how they ensured the safety of hosts because people who have mental issues of such proportions get on the platform. What policy is there in place to protect the hosts? Apparently hosts cannot ask valid questions like that, or they are shut down immediately as it is deemed “discrimination” by Airbnb. They even sent me a link to anti-discrimination policy.

What a scam. They lie in all their communications. They abuse and effectively blackmail hosts – preemptively – to ensure no claims for damages are filed, and so they don’t pay. When I asked what action they did take against the tenant, they didn’t give me any details; as per their policy, it’s an “internal” matter. They do what they want and how they want, as long as these guests from hell pay them commissions.

Airbnb really scams hosts because they provide no guarantees for safety and security for our homes. Even if Airbnb covertly turns our homes effectively into asylums for mentally ill people, it’s okay because Airbnb can still make some money off it. They don’t care about hosts, just use and abuse us to make commissions. I really can’t wait till they file for IPO as then all their scams and abuses will explode right in their face, and the market will punish their abuse immediately. Airbnb won’t be able to avoid class action lawsuits at that point.

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Airbnb Invades Privacy and Preys on the Poor

When you keep your nightly rate going up and down, you’re trying to desperately get more guests in, so you can pay your rent – and the algorithm knows that. Of course, the more desperate for cash you are, the more likely you are to be booked by indecent guests. So it happened with me.

This guest was an influencer (of course), rated low on cleaning and observing house rules. I had to give it a go; I couldn’t miss my rent payment. Furthermore, if hosts cancel they will be penalised.

I entered 48 hours of hell, between this couple having sex in common areas, taking my bath towels and leaving them on the floor, while simultaneously trashing the whole place like a frat house, with a sense of entitlement and superiority: “I hate Germans, they dress bad and are annoying,” she said. I’m not German, and it doesn’t take Martin Luther King to forbid that kind of language into my home.

I reported her to Airbnb. Airbnb disclosed my report to her – violating my privacy, EU/US privacy laws and putting me in a dangerous position. I got a bad, fake review (of course) where she clearly states “I filed a report on her.”

This violates Airbnb content policy, but Airbnb won’t remove it. After numerous email exchanges they finally provided me with their legal department address (of course, in order to make things more difficult, they only gave me a postal address), and closed the case, saying “this is our final decision.”

This is the message for Airbnb hosts: If you experience a prejudiced incident and you decide to report it, be prepared for a violation of your privacy rights, a lower booking rate and therefore less money to cover your rent. Disgusting.

Airbnb is running a poverty-line, slave-powered system. It will be replaced one day; the very nature of business capitalism finds a way. Whatever they do to me will be done to them.

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Rowdy Guests Results in Police Arresting and Evicting

I’d like to share a recent video an incident involving the adjoining condo in my building and a rather unpleasant Airbnb guest. Our building has had numerous issues with Airbnb guests and it’s changed the sense of community we once had now that half the building is used by far-flung owners as income properties. We no longer know who is coming and going; it’s all unfamiliar faces with the very real threat of the unknown. We also share half our building with the Menno Simon College, so there are students actively in the building. I just wanted the share my horror story.

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How to Move on a Problem Airbnb Guest?

Someone please help me with some advice as how to address a guest who has kept the bedroom really dirty. He is a long-term tenant and the bedroom looks totally trashed. Fortunately he’s often out so he doesn’t use the kitchen very much.

He has told me he has never cooked in his life so when he cooks something he has burnt my frying pan and the things he’s washed are all grimy and oily feeling when I pick them up.

The bedroom is the main problem. It has been a month since he changed the sheets, doona cover, and pillow cases from his bed. It’s problematic in the hot Sydney summer. He’s also had a bad cold.

When I asked him to please change his sheets after a month, he agreed reluctantly and put the fresh sheets I’d given him over the bed. I noticed last week they had been pushed down and the mattress protector has also been pushed off; he’s sleeping on the bare mattress.

The room already smells really bad with empty biscuit and chip packets and a used jar of Nutella sitting open next to his bed. I know this because when he goes out he leaves his door open and I can smell the stench from the room.

I’ve had a similar problem in the past with a guest not changing their sheets during their stay in my spare room. After they left the sheets, doona, and pillows smelled of rancid sweat. The smell stayed on even after washing and I ended up having to throw it all out and buy a new set of everything.

I have even had problems with him using the bathroom. He left a soaking wet bathmat where he’s said he soaked the floor and had to mop up… so he used the mat, then left it scrunched in the corner. I’ve been repeatedly hanging the mat up to dry. When he couldn’t see where it was he used my personal hand towel to wipe the floor and then hung it back on the railing soaked and dirty.

I’ve tried talking to him but he’s often out. When I try to raise something he always says “yes” but keeps on with the same behavior. I feel like I’m living with a 15-year-old teenage son. Not a young man in his mid 20s. I get the distinct impression he has never had to clean up after himself. They are not necessarily big things but a series of little things that are incredibly frustrating.

I’ve tried ringing Airbnb and the assistant at the call center in the Philippines says I can’t do anything about it. They have discouraged me when I said I was considering asking him to leave. The latest is that he doesn’t flush the toilet properly after doing a number two. They discouraged me from asking him to leave, saying it would be negatively assessed by the organisation if I did so. They said if there is any damage to my property that I could only send them photos after he has vacated and then I’d have to submit a claim to their resolution center. I have another three weeks of this guest and I feel stuck. Any suggestions?

Airbnb Guest Using my Address to Get Mail

Last year I had a guest in my Airbnb and we had an issue. I then Googled his name and found he got his jollies from committing credit card fraud. Six months pass and it was totally out of my mind. Today I just came from the police precinct and am sitting here with mail that is arriving at my house with his name on it. Not only am I pissed because I never gave this person permission to use my address for anything of the sort, I’m pissed because Airbnb said there is nothing they could do, except look for when he pops up again using a different account and hope they can continue blocking him. I’d rather work three jobs to pay my rent after this. I have had serious issues with Airbnb and see that when things go wrong, they go to a dimension of space that is unfit for the Klingons.

Mismatched Expectations Between Hosts and Guests

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“In my experience communication with the host tends to be limited”

What do other hosts think about this? Would you allow someone into your house who doesn’t communicate? Even Airbnb encourages hosts to prepare a set of questions for guests, asking about their arrival time, reason for visiting, number of guests, luggage, house rules, etc. I literally copied and pasted the questions from Airbnb, but the guest used it against me, leaving one star for communication.

I moved to the freshly renovated luxury apartment a month before the guest’s arrival and asked him to take care of it like his own home. I mentioned I had a guest who painted her hair black in my brand new white bathroom – leaving black stains – and told the guest I’m not into drama which means if he doesn’t feel comfortable with my cleanliness he’s free to book other accommodations. I spend too much money on this apartment and couldn’t afford further damages in my first month. I’d rather him cancel and be open about it. I was sure I was  polite and professional with my communication; therefore I didn’t understand the guest’s aggression towards me and it really upset me.

“Upon arrival in the city, I reached out to the host to arrange a meet (something I’ve never had to do with any other host)”

Let me specify ‘the meet’ in the apartment. The correct word would be: meet and greet. What do you think, hosts? Is it bad thing to meet your guest in person? Even Airbnb commercials shows the meeting of the host and guest. Again, I didn’t understand what was my mistake.

“She provided me with a different address to the apartment”

My building has two entrances: the north and south side. You are allowed to put only one address on the listing. Therefore I always ask guests which side they’re coming from to give them a better address. I even send the map to the Airbnb team showing it was the same place. This was ignored.

“I think she could tell by my facial expression, I knew something was not accurate.”

Well, what a politically correct way to cover the fact he looked at me with disgust, assuming I’m Russian upon first meeting face to face. I felt horrible and very uncomfortable, but couldn’t name the feeling. I was thinking the guest thought I was from a third-world country and he was concern about the cleanliness. I reassured him everything was clean and showed multiple cleaning products and detergents. I encouraged him to feel free to use them during his stay whenever he wants.

He attacked me again, saying I asked him to clean. The apartment was sparkling clean; I put a lot of effort and heart in my new home. I’d never expect someone would want to clean it. Therefore I admit I left only one (thick) roll of paper towels alongside several different types of clothes, but I didn’t expect a guest would want to clean the entire apartment. I felt like he wanted to clean after me… clean out my presence. If he had asked about paper towels I’d simply have bought them, but he didn’t.

Finally, he complained about the “sparsely” furnished apartment. Before I moved in, I checked approximately 30 luxury apartments with a real estate agent. I took pictures of furnished model apartments, and I was collecting catalogs with recent home decor trends. My style would have been named ‘urban minimalistic’ by an agent, but not the guest, who used it as another occasion to attack me – suggesting I’m poor minded, maybe even retarded (as he mentioned in further conversation due to my origins) and couldn’t afford furniture. Obviously he didn’t expect I would know any trends; he prejudged me and my place. It was a disgusting experience, but that was just the beginning.

Airbnb Guest Left the Bedroom in a Oily Mess

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A guest stayed for several months, then left without saying goodbye without paying for four nights. Inside the drawers remains an oily substance. I sent a message to the Airbnb resolution center, and this is what they wrote:

“I have taken a look through the details you have provided and I should explain that, in the case of the bedroom furniture, it appears that the damage can be remedied without the need to replace everything. Generally speaking, unless items are damaged beyond repair or beyond use, replacement cost will not be provided.

In addition, when replacement cost is approved the amounts involved are subject to deductions for both depreciation and residual value. Airbnb will always pay for the lesser cost of repair or replacement so please explore that possibility. On all items please provide invoices,estimates, or receipts covering the cost of repair (or replacement if appropriate). All documents should appear on company letterhead and Word/Excel documents are not accepted.

Please submit the requested documentation by November 10th. If you need more time to gather it, please communicate how much time you think you might need.”

Thanks for you answer, but please allow me to insist about the permanent damage to the bedroom. It cost us $3,200 five years ago, before we went into business with Airbnb. We have been trying to clean off this oily substance from all the bedroom furniture, including the bed, mattress, sheets, towels, mattress cover, night stand, dresser and chest, without success. All the furniture is still stained and seems impossible to be cleaned. On the dresser, the guest burned or melted some plastic that we tried to remove, resulting in some permanent damage. The carpet may be cleaned but we’re without hope the stains will go away. The guest also broke a lamp.