I had a bad guest stay recently. Everything from broken tiles, burnt plastic on pans, stolen bathroom fixtures, the whole place smelt of weed… the worst was when they broke the hot tub by smashing in the inlet grate.
Airbnb refused to give me a claims advocate until I lodged a quote, but that wasn’t possible for five days until the hot tub repair person arrived to determine what the issue was and how much it would be. As soon as this happened I lodged the claim and got a claims advisor only to be told that as another guest had checked in, my claim was now invalid. What?
Countless emails and messages has only led to Airbnb becoming elusive and not calling me when they said they would. It feels like the DMV on steroids. As a host I just need help on this. I feel like I’m in some sort of a bad dream.