4 Comments

  1. recently i was also deactivated, no justification. I had one guest who was a nightmare, broke every house rules was confrontational and disrespectful. I must of call airbnb 20 times in a matter of her 2 day stay. she reserved for 2 brought 5 people, use my pull out sofa cushion to make another sleeping apparatus for her extra guest. covered my bathroom vents with paper towels so that she could smoke and band-aides, left all house lights on while she was out. airbnb staff told me go down and turn off the vent since that can become a fire hazard. I called and sent messages through the messages board and told the guest she is not allowed to bring the extra quest and she called me cursing and screaming. she gave me a horrible review none which had to do with my service but speaking of my children and husband. after persistence i managed to get it removed, i also received only half of what i ask for in regards to damages. I also received a call from her girlfriend threatening me for asking for a refund on the damage they caused then she continued by sending me a long text message. i forwarded everything to airbnb, dealt with maybe 5 different case managers and received only 1 phone call from an investigator. the following day my account was deactivated. i tried to get it reviewed and escalated 3 times and no change no help no anything. i dont know what the guest stated but i truly disappointed that i was the victim but became the criminal and in justly compromised. i know this may be to much to ask but maybe you can guide me and help me get my account reactivated. thank you

    • You may wish to address the deactivation directly on AirBnB’s Facebook page. This proved effective for me. Also, the YouTube in the above post offers specific information for deactivated hosts. Good luck and don’t give up!

  2. UPDATE: 8/10/2019

    Airbnb customer service (Facebook) responded early this morning to my message with Inflection background check attached.

    “Thanks for the verification. We’ve escalated this case and you’ll be hearing from a case manager soon.”

    UPDATE: 8/11/2019. ACCOUNT REACTIVATED

    I received an email from Airbnb Trust & Safety indicating my account ” … is now verified and all–if–any restrictions have been removed ….” The link provided http://www.airbnb.com/help actually opened to an Airbnb website log-in page. (Previous attempts opened to notice my account was under review and I was unable to move past that page.)

    A reason for the deactivation of my account was not provided.

    Upon log-in, all my reviews and reservations were in place as was the new credit card I added prior to deactivation.

    I credit and thank Airbnb customer service (Facebook) for escalating my case. Responses were returned within an hour of messaging via the company Facebook page and I would recommend this resource for communication with the company.

    The process identified by the above cited YouTube videographer identified a process to work towards account reactivation, a process not identified by Airbnb customer service, either by email or Facebook customer service; however, forwarding my Inflection background check as described above (I believe) absolutely made a difference in reactivation).

    Had the result been continued deactivation, my next action taken would be to snail mail all documentation gathered and sent registered mail to the Airbnb San Francisco office.

    ***

    I hope this information proves useful for those in similar circumstance.

  3. UPDATE: 8/10/2019

    Airbnb customer service (Facebook) responded early this morning to my message with Inflection background check attached.

    “Thanks for the verification. We’ve escalated this case and you’ll be hearing from a case manager soon.”

    UPDATE: 8/11/2019. ACCOUNT REACTIVATED

    I received an email from Airbnb Trust & Safety indicating my account ” … is now verified and all–if–any restrictions have been removed ….” The link provided http://www.airbnb.com/help actually opened to an Airbnb website log-in page. (Previous attempts opened to notice my account was under review and I was unable to move past that page.)

    A reason for the deactivation of my account was not provided.

    Upon log-in, all my reviews and reservations were in place as was the new credit card I added prior to deactivation.

    I credit and thank Airbnb customer service (Facebook) for escalating my case. Responses were returned within an hour of messaging via the company Facebook page and I would recommend this resource for communication with the company.

    The process identified by the above cited YouTube videographer identified a process to work towards account reactivation, a process not identified by Airbnb customer service, either by email or Facebook customer service; however, forwarding my Inflection background check as described above (I believe) absolutely made a difference in reactivation).

    Had the result been continued deactivation, my next action taken would be to snail mail all documentation gathered and sent registered mail to the Airbnb San Francisco office.

    ***

    I hope this information proves useful for those in similar circumstance.

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