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Airbnb Nightmare From Lack of Basic Amenities

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We checked into a property for Airbnb. We immediately noticed black mold covering the entire HVAC system and surrounding closet within the interior of the property. The semi-attached townhome was completely filthy from top to bottom. There were dead dried up lizard carcasses spread throughout the interior. The property pool (regular sized hot-tub) was actually bone dry for our Saturday check in. It remained in that very same condition even after its weekly scheduled maintenance appointment.

The property management company really knows how to roll out the red carpet for their guests. The online photographs were enhanced tremendously. This property is off a very busy noisy traffic congested main boulevard that was conveniently cut out of all the photographs that were provided on Airbnb. We reached out to them directly, to no avail. We did not stay at there, not even for one minute. Three days had passed with no communication.

We then contacted Airbnb regarding these issues, when the property rep reached out to us. We waited at the property for over an hour on Tuesday until maintenance arrived. The maintenance rep provided two solutions: paint over the dangerous black mole spores located inside the HVAC closet and have their cleaning crew re-clean or we could take the other townhouse located next door.

At first glance, the semi-attached townhouse was 100 times better. It had an actual adult size pool, boat dock, terra-cotta floors throughout, an amazing emerald color large comfortable anthropology sofa, and an actual neighbor instead of a busy road. I took it without hesitation, not realizing I would be wasting five days cleaning up the property’s exterior from a previous Airbnb guest that entertained huge house parties (fun fact supplied courtesy by delightful neighbor).

Besides the overgrown non-maintained wet lands you will also find empty and full bottles of alcoholic beverages throughout the property exterior. What prompted the cleanup, you ask? While spending time at the pool the first day at the property, a huge rodent (rat) ran right by me. That very same night we saw several mice jumping over the fence, raising my blood pressure even more. I just dealt with it. I had even primed the pool pump and cleaned out the filter, which should have been done prior to my arrival.

Unauthorized people are just letting themselves onto the property, opening the backyard gate and walking in totally ignoring me but once confronted they run away. I’ve rented this property for a month and what privacy do I get? These trespassers are jeopardizing the wellbeing of my beloved pooch from escaping. They are trespassing on private property and leaving the backyard fence open while doing so.

I forgot to include that the property was just sold a day prior to my arrival. The new home owner just loves their new property so much. Now I have my very own paparazzi. A lot of creepy drive bys. They even stalk the las townhome from the parking lot across the intercostal in their tinted out black Cadillac Escalade (thanks law enforcement).

Every room is a adored with a beautiful Amazon FireTV for your enjoyment. It’s a pity that they aren’t functional. Why, you ask? Apparently the house doesn’t have its own Internet provider anymore. The internet was canceled back in May. So management is stealing wifi from another client at the property but not doing a very good job at it. Granted, there are cinderblock walls separating the two different attached townhome properties which is not allowing the wifi to penetrate.

Don’t you worry: the sound from next door penetrates perfectly, very life like, It’s like the other Airbnb guest’s huge dogs are barking in your very own living room. In addition, whoever had setup the Netgear extenders didn’t follow the proper installation procedure. I am not even able to order Internet or my own hotspot, as retailers are only allowing online orders, not in-store purchases. We are not allowed to have anything delivered to this Airbnb.

Why should I absorb additional costs after spending over $6,000 on this Airbnb? I forgot to mention they limit you on how much time you can spend in your own private pool that is located on the property that you’re renting. No swimming after 10:00 PM. What’s next? No swimming after a meal? They also forgot to include that tidbit on their Airbnb listing.

They also forgot to mention that during high tide or any sort of rain that the street located right in front of the property becomes another intercostal. So Leave the GTC Lusso garaged and bring the G-wagon instead. You’ll have no trouble fitting it perfectly within the garage. The same cannot be said about the other garage because it’s filled with old appliances and junk.

I’ve been in constant contact with the rep, but nothing ever gets accomplished. She is constantly passing the buck and has absolutely no follow through. If you ever get her on the phone she would first deny it’s her and then say it is once she decides that she’ll help you without even trying to disguise her voice.

I’m still at the property. There’s 10 days to go without any TV or functional wifi signal attached to a internet provider. I’ll just spend my time writing truthful reviews that will help others until the host or anyone from the management company resolves the ongoing issues at the property.

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Fleas, Cockroaches, and a Late Check-in

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These Airbnb hosts made us wait an hour and a half after our check-in time to actually let us check in. Our dog caught fleas and there were live cockroaches, dirty floors, and a slimy shower. The hosts actually admitted to all of this. They said we broke their blinds when we never touched them and tried to charge us for it. They said I never paid the pet fee which is insane because we texted them like a month before our trip to pay it but they never responded to let us pay.

I reported all of this to Airbnb to which they sided with the hosts even with all this proof. They said they must stick to their guest policy and sent me a link. I went through the policy and showed that it said less than 24 hours after the trip ends, you can get a refund worked out. I told them if they want to stick to their refund policy then they should take the time to read their own policy and circled where it said that they would work out a refund less than 24 hours after a stay. Then I showed them that I messaged them in less than 24 hours.

The person I was speaking to said that it stated “24 hours before.” I zoomed in and screenshotted where it said “after,” circled it, and sent it to her again. They closed the case.

Airbnb Doesn’t Care About Mice, Apparently

My child and I were supposed to stay June 21-22 at this Airbnb property for  a bit over $1100, the price of a 5-star hotel. The first night we woke up at 4:00 AM from mice crawling on us. My child screamed and threw a mouse on the floor from his bedsheets. Mice in Colorado carry the deadly Hantavirus.

We packed immediately and left. While I was putting the luggage in the car a mouse jumped out of my suitcase and landed on the ground. I was able to take a picture of it. When we  got to an area where there was cell phone coverage I contacted the owner. She started screaming at me that I was crazy and that there were no mice. She expressed no concern about our safety and well being.

I cancelled our reservation online and sent an email to Airbnb. I called them immediately and stayed on hold for several hours without them answering. I tried to call them for the next several days as well to no avail. We slept in a hotel. The host refused to give me any kind of refund.

After a month I complained to the Better Business Bureau and finally Airbnb replied. They pretended to the take the matter seriously and looked at the mouse picture and the receipt from the hotel . They said that the host did not want to issue a refund and there was nothing they could do. They sent me $50 back out of the $1500 that I paid, a “refund of the cleaning fee.”

I asked them if this meant I had to stay with my child at the Airbnb property with mice crawling on us and they said we had to leave but they would not issue any refund.

Even with Roaches, Guest not Sure Who to be Upset with

blankThis isn’t a clear cut black and white Airbnb horror story. There are some things I should have been more aggressive on, but in the middle of a pandemic I feel it fair not to be too aggressive because for all I know this could have been my host’s only source of income.

To begin, I walked in and the place was very much not clean. I was given a warning by my boyfriend, to which he felt the judgement call up to me. To be honest, my mind was on their cute little pig that met me at the door; he was so sweet.

I quickly looked around and noticed maybe one or two critters. It was no big deal; it’s getting warm and in Mississippi the critters start coming out. My boyfriend is definitely a city boy so he freaks out about everything. I messaged the host telling her exactly that.

However, I was wrong. It wasn’t until really late into the night that more started coming out and they were huge. That’s when I really looked at the place. The kitchen sink wasn’t cleaned (why did I pay a cleaning fee?) and under the bed/chairs/sink there were enough either droppings or roach body parts. I was disgusted.

We couldn’t find a place to book that late at night so we were stuck one night. I kept joking that my cat would defend us from the roaches while we slept (I couldn’t sleep that night). The next morning we were trying to get out to the Marriott that I booked. The pig says good bye on the way out (he really was a sweet pig and I’ve never seen a pig run to me until that day).

The host at least refunded me for the other days, and as for the cleaning fee I wasn’t very aggressive because as I’ve said before I’m not sure if this is their only source of income. They also let me bring my cat without putting in a pet deposit.

I contacted Airbnb later about the service fee (possibly the cleaning fee) that night because trying to get settled into a new place last minute had its own issues. I will admit I wasn’t very aggressive with it; maybe it’s because during all this pandemic I feel like that isn’t what the world needs right now.

Airbnb basically told me to f&%k off on the service fee and I definitely wasn’t getting the cleaning fee refunded. I should have checked with VBRO or nearby hotels, because most times with all the fees it ends up being more expensive than a Marriott. This was one of those times.

I’m not sure if I should be upset with the host, Airbnb, myself or anyone really. It’s up to you, are you willing to take the risk? Is the pig worth it?

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$3000/week “Green Home” Rental Came with Head Lice

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In mid-February 2020, a friend and I flew in from opposite coasts to rent a $3000/week Airbnb house in Scottsdale. The house was recently renovated and seemed clean; however, 7-10 days later, we each discovered we had contracted head lice.

We each live alone and for several months prior to this trip, we had been only in our own houses. Neither of us has ever had head lice before; we are 60+ years of age with no history of lodging complaints (baseless or otherwise) against companies or Airbnb.

I contacted the property management company and Airbnb, and was told: the house was clean; we could not prove we’d contracted lice from this rental; and we needed to file a complaint within 24 hours of the stay. Obviously, this is hard to do with a pest infestation for which it takes 7-10 days to show symptoms.

Other than responding to my email, Airbnb has put zero effort into investigating this complaint. Why is the burden of proof on us when two people who live on opposite sides of the country contract head lice within two weeks of staying together at the same property?

Seriously, other people are at risk of head lice infestations and Airbnb has an obligation to do more.

Friday the 13th Airbnb Spider Nightmare

It was Friday the 13th and my husband, our two friends, and I took a weekend trip up to Maine for a relaxing, fun getaway. After driving for three hours we reached our destination way out in the wilderness. We arrived after dark to the cabin style house and started getting settled. We hung out for a while and made dinner using the outside grill.

One of our friends was exploring the property around the house when he called for us to come over to look at a massive spider web he found on a tree next to the house. We looked in the tree and located what looked like a large brown recluse spider. We knew since we were out in the wilderness that it was probably common to run across this kind of arachnid outside.

We continued to hang out and we were watching Friday the 13th since it happened to be on TV that night. Hours passed and we decided it was time to call it a night, so we all started getting ready for bed. After using the bathroom I went over to the sink to wash my hands when all of a sudden I was interrupted by a huge brown recluse spider sitting in the middle of the sink.

I immediately froze and screamed for someone to help kill it. I was horrified and started to feel like maybe this spider was not alone. I have never seen a spider that big. My friend came into the bathroom to kill the spider when I heard my husband yell from the bedroom. He said he had a huge spider crawling up his back when he laid down in the bed.

We ran into the bedroom to find the dead brown recluse spider that my husband had just killed laying on the bed. I was no longer tired and frankly creeped out. There was no way I was sharing my bed with a huge spider that is potentially poisonous. I told everyone that we needed to pack up and leave immediately because at the rate we were coming across these spiders, that most likely meant there would be more.

We called the few hotels that were in the area, but there were no vacancies. We were pretty much out in the middle of nowhere and it was 2:00 AM. As we were packing up to leave, we noticed that there were lots of brown recluse spiders crawling out of the wood rafters on the ceiling so we hurried out of there as fast as we could.

We decided to try to sleep in the SUV rental which was our only option at that time, but it was extremely uncomfortable and none of us could sleep because of the nightmare we had just experienced. We came to a conclusion that it made more sense for us to just drive the three hours home since we had no place to stay.

We drove through the night and finally returned home to get some well-needed rest. We could not believe what we had just experienced and how it felt almost like we were in a horror film. Also it was very eerie that it just happened to take place on Friday the 13th. Anyway we reported the issue to Airbnb and were compensated.

Complete Dump Misrepresented on Airbnb

The Airbnb house was infested with rodents. This was not a mild problem. There were multiple rodent droppings in the cupboards inside the pots and pans, strainers, tupperware, etc. I discovered new droppings in the pantry on our second morning (where we were keeping our food). The host had to provide us with large plastic bins to safely store our food and protect it from rodents. Droppings were littered under the refrigerator.

The house needs major repairs. The deck is completely rotten and unsafe to walk on with the second floor railing about to fall off. The septic system leaked sewer gas into the house when it rained or if we took a shower. We saw a pipe draining out of the side of the house with brown/soapy liquid that smelled like sewage, but can’t verify that it was. Smelled bad though.

The host does not present truthful information in the listing regarding handicapped accessibility. There are no bedrooms or bathrooms that are accessible without climbing stairs. There are also no railings on the stairs at all. I specifically asked the host about this because my elderly father was traveling with us and he needed an accessible bedroom and bathroom. The host assured me that there were accommodations for my father “on the main floor” but failed to mention that it involved climbing four stairs without a railing. I guess he just wanted to rent the house.

The dishwasher does not work. It is worn out and even after we got it to run through a cycle, it did not clean the dishes. The host sent a technician during our stay who was supposed to “order parts”. We were left with a moldy dish rack (yuck) so we could hand wash dishes. I complained and the host sent a new dish rack.

The pots and pans were so worn out and scraped up that the non-stick coating came off in our food. They were unusable. I complained and when a lady (his wife?) delivered us a new set of pans and told me “well, it’s just a rental”. People renting a $486/night “rental” have the right to expect a clean kitchen with usable appliances and cookware.

There was a waste can half full of moldy water underneath one of the downstairs sinks. The trap on the sink was a worn out rubber type that completely leaked. Obviously the host knew and just put a trashcan under it. It smelled bad and we poured out the moldy water. Again, $486/night.

Years ago this was probably a nice family home. Currently it needs major repairs and has health and safety issues. The host is misrepresenting it as “a truly magnificent meditation retreat” and even though Airbnb is now aware of this scam, they refuse to hold the owner accountable. They obviously make a lot of money from high end listings like this, even if guests are scammed and it’s a dump.

Rats in House: Airbnb Sides with Host

I rented a place on Philip St. in New Orleans. It was not where the host had said (not in heart of nightlife, but a bit at the edge of an industrial area), and there were many other ways that the place was not as promised. The capper was when all three guests saw a rat running along the baseboard. We were up and out in 40 minutes.

We contacted the host immediately. She denied it. Contacted Airbnb. They said we needed proof, e.g. did we take pictures of rat poop? Sure, we crawled under the stairs where it had disappeared… only not. The host got an exterminator to the house five days later, and go an all-clear report: five days in which to clean out the place.

Airbnb continually sided with the host as we fought this. We stayed 2 of 30 nights (moving to New Orleans) and got no refund. The host lies and Airbnb sides with them. Avoid some Airbnbs in New Orleans, unless you want rats climbing all over your possessions.

Where’s Airbnb’s Policy with a Mouse in the Caravan?

We went for a family holiday and business trip to North Wales. I was taking part in a Welsh Culture Festival selling fashion. We decided to stay in a caravan about 30 minutes from the festival. It was a little old and gave us the basic requirements we needed but the reviews looked good so it was a done deal. My mother is also disabled so we needed somewhere she didn’t have to walk upstairs.

When we got there, the first impressions were okay, but the more you sat in the dingy caravan the more you discovered. Firstly, I got an Airbnb message from the host on my phone. I tried to text her back but it would only let me communicate through the website. I did, then the host texted me directly. This is where I know we went wrong.

All of the correspondence between us and the host was via text. The first thing she told me was her cesspit would be emptied the day after our arrival. We would have to sit in her garden with years’ worth of poo being emptied before us. The cesspit was also uncomfortably close to the caravan. We booked the caravan months in advance so she could have booked this at any other time but didn’t.

I soon discovered that there was no wifi, even though it said on the listing that there was. She then said she would contact her son who was “profoundly deaf and might be working”, one of her many excuses, like “I think I just need to put my hotspot on.” Let me get this straight: you’re advertising wifi to your guests using a hotspot on your phone in the house next door to the caravan?

At this point we didn’t even know if she was in the house or in another country so we could have been using a hotspot in England for all we knew. May I add she was also painfully slow at responding to our messages, leaving at least 30 minutes between each one.

Already disappointed, we tried our best to keep our spirits up, even after walking in on the pungent smell in the small bedroom, and cobwebs all over the place. As it got dark I turned the lights on and you could see that the carpet hadn’t been cleaned at all. I found plaster on the floor, and bugs stuck in the ceiling light.

Then something moved in the corner of my eye. All three of us looked at each other… what was that? “A moth,” I thought.

“A spider,” my dad thought.

My mum knew: a mouse. It ran under a small cabinet. I crept down on the floor to have a look and saw. Sat next to a leaf in the shadows was the mouse, frozen in sight staring right at me. My mum and I went to sit back on the sofa with our legs up, then we saw him scutter out from under the cabinet and into the kitchen area. We think he went into the kitchen cabinets then, either to hide in some kind of nest or through a hole out of the caravan as we couldn’t see him after that. He was cute but I’m sorry, unwelcome.

We complained about the situation to the host and asked if it could be sorted that night. We would have been willing to stay, maybe, if she would have been willing to do something about the situation. We waited an hour with no response. When we finally got a response she claimed she had lived there for 30 years and had never seen a mouse; she was gobsmacked.

She then tried to blame it on the farmer next door, asking if it was a field mouse as he had been doing the fields and then some girl that did the changeover might have let it in? Then she said, “Could you not just pick it up and throw it out?” Excuse me?

In the time she spent ignoring our messages, we managed to pull back the sofa and saw mouse droppings scattered everywhere. On closer inspection I found more in the dining area, and a few in the bathroom. This wasn’t a lone mouse that wandered in, it was a recurring problem. After seeing it scurry into the kitchen cupboards we knew it could potentially contaminate our food.

It got really late. We were running out of time to find back up accommodation, so we left and told her we wanted a full refund. She was “apologetic” but not really, still sticking to the same script.

We decided to go straight to Airbnb that night with all the photos we took and screenshots of the messages taken. Then at 1:00 AM she sent a paragraph of a text demanding to know why we said such horrible lies about her caravan. She had no problem responding then. She claimed she went to the caravan but we had already left, so she magically made an appearance late at night, stating that the caravan was spotless. She stays in five-star hotels and it was immaculately clean apparently.

As we drove past her house it was clear that it was dirty; in the conservatory there were piles of boxes and bin bags stacked on top of each other. The entrance of the house was full of beat up old cars and more trash.

Airbnb did nothing. We had pictures of the mouse droppings, dust and uncleanliness, and insects in the caravan and provided all of the screenshots. We were told “we can’t use text messages as evidence as they can be doctored.”

We couldn’t receive our money back as she claimed we didn’t tell her about any of the issues so they’ve taken her word for it and I have now lost £580 for a 10-night stay + about £1000 for last-minute accommodation for the week. All they did was offer a coupon for our next stay, and after bickering with them for a bit they retracted this coupon anyway.

I haven’t added the listing, and haven’t written a review yet as we are taking legal action and trying to get our money back via PayPal. She has some bad reviews on her profile concerning the cleanliness but they’re mainly good. I went to check recently and saw that she suddenly had loads of new reviews for July. Strange… either she had so many guests before us and couldn’t clean or they’re doctored in some way. Airbnb is more than happy to leave a rodent-infested listing on their website, so their policies have no legs.

Airbnb has my Money and won’t Refund me

This Airbnb was in Annapolis and in a nice neighborhood, but it was the only house with overgrown grass and a steep walk up the driveway. At the front porch, there was suspect rustling in the grass and a large fly-infested trash bag next to the front door.

I went in, trying to get in as fast as possible to keep out the flies – an obvious health hazard that would not pass a health inspection. The hostess showed me the kitchen, which was supposed to be available to use – another health hazard. It was crammed full of food, not even enough room to make a sandwich. No room in the fridge. No lock on the door to keep valuables secure when not there.

It was advertised as having a private bathroom and it was shared. The mattress had a large yellow stain and two old, divided cheap foam mattresses on top and just a fitted sheet, no mattress pad. I woke up with bug bites on my neck. Actually, the owner woke me up because she had locked herself out of the house and wanted me to open the door. Nice touch there.

I immediately called Airbnb and the first agent was helpful and told me to leave and wash my clothes, and said they would reimburse up to $200 to stay at a hotel until they could re-book me in another Airbnb in three days. It has been one month and I still do not have a refund.

I finally filed a Better Business Bureau report and after telling the Airbnb agent, they decided to refund me about two thirds of what I paid, still short almost $200, which I guess was the price of staying in a crappy room.

Never and I mean never, stay at an Airbnb. If you stay there and are ripped off, file a Better Business Bureau complaint. Airbnb lies, backtracks and is populated with a bunch of incoherent dummies.