I had never stayed in an Airbnb before. My sister and I planned a trip to the Smoky Mountains together. She got a cabin through Airbnb and I stayed in a hotel in Pigeon Forge. We got to enjoy one family day together. The second night they were in their cabin they came in to find roaches everywhere. If they didn’t have young children sleeping they would have just left that night. They got up in the morning, packed everything up, and drove back home, which is an 8+ hour drive.
They only got refunded two of their nights and still got charged for cleaning. They were told that they use pest control but can’t control those this time of year; that is unacceptable. Now they are home and don’t even want to take their bags inside because they are afraid they brought them home. Their vacation was ruined and our family vacation was ruined. I will know to not use Airbnb if this is how problems like this are handled.