Horrible Airbnb Review – Guest unable to check-in, and no refund – BEWARE and BE WARNED

I booked a week long stay starting Monday night in Paris.  My flight arrived in Paris Tuesday early morning, but when I tried to check in I was told that even though we had booked and paid for the full week, we were unable to check in until that night. When I asked to be refunded for the day that the host was not allowing us to stay in the room I was told that they can’t refund us anything and that I would need to cancel the whole week – WHAT? I called the Airbnb customer service line and was told that they would call us back within 10 minutes.  Hours passed, HOURS!!! I had my sister call from the States to minimize international call rates and she was told they couldn’t hear her or speak to her, they could only speak to the person with the reservation EVEN though all she was calling for was to give them the reservation info and request that they call my cell phone with the update that they had said would happen after 10 min of my original call. One of the WORST staying experiences I’ve ever had in my life and I travel quite a bit. I will NOT use this company again – BEWARE and be careful – they just want to charge without good service.  It could be that others had better experiences, but something like this would have happened at a Paris hotel. HORRIBLE SERVICE!

Hawaii Hell

Airbnb guests need to be cautioned about a host in Honolulu with a listing called “surfers room”.  This women is a psychopath.  She will leave small notes everywhere to remind you about the rules of the house.  When she talks she is screaming.  She is always screaming at her daughter that doesn’t go to school.  She sounds very nice before arrival, but afterwards she is a crazy woman.  Be very careful with this host.  If you like a woman who is always screaming and complaining, then you might enjoy the circus. I  am fighting for a refund right now.  Customer service apologized and told me they would file a complaint.  Stay away from the “surfer room”‘.

Last Minute Airbnb Cancellation

I received the following message today (October 25th) after booking an airbnb apartment back on June 22nd for a month long stay.

“I’m so sorry but I have to cancel your reservation. We have had a death in the family and it has meant I have had to care for my grandmother full time. This has meant I have been unable to host people in the apartment. I really apologise as I know finding accommodation this late will be difficult. Thanks for your understanding”

Looks as though there is no penalty for the host cancelling at the last minute, and we fly to Australia in 10 days!!!

I was gang-raped in Budapest – and Airbnb ignored me, then insulted me

I was in Budapest on Memorial Day weekend. Checked into an Airbnb rental at 7 pm and the host, Gabor, told me that I could call or text him anytime with any questions. Despite it being a Saturday night, I immediately began working on a report titled Women, Business, and the Law. At 9 pm, I realized that I hadn’t eaten since 8 am. So I texted and called Gabor, asking for the location of the nearest convenience store. I received no response. At midnight, I did the same—and again, had no response. Finally, at 2 am, I stopped working and left the unit. It had been 16 hours since I’d eaten. Immediately, I realized that I’d left the key to the apartment inside. What to do? No one was working at the front desk. Airbnb wasn’t answering. The US Embassy wasn’t answering. So I wandered Budapest, doing my best to avoid the drunken crowds. Took photos. Called my best friend from high school, Michele (in Texas, where it was a reasonable hour). But after an hour, she had to go feed her kids. Around 6 am, I came around a corner and saw a woman being harassed by a group of men at a major intersection. I won’t abide seeing a woman in distress, so I told them to stop. They said, “make us—either with force or money.” I said, “I’m not an idiot…I didn’t bring much money, knowing that I’d be among large groups and I’m clearly not Hungarian.” They said, “Oh, so you must be American—so get money.” I said, “I brought one credit card, and I don’t know the PIN for it. I don’t take money out on credit cards.” That made them angry. So, I’m told, they hit me in the back of the head with a steel pipe. Dragged me into an alley. And 4 to 6 men raped me. The next thing that I remember, I was awakened on a gurney in a hospital covered in blood, with most of my clothes cut off and an orderly screaming in my face that I was a “disgusting American maggot f***ot who deserved what happened and probably liked it.” He also said I had to leave the hospital immediately. Even though I was in shock and completely confused, I managed to ask, “What happened to me?” He said, “You know what happened—and you wanted it.” So I got up, found the doctor and asked if I really had to leave. He said, “My god no! We still need to do a CT scan, blood work, and more invasive tests. We thought you might be dead. You have to stay here at least 12-14 more hours.” I asked again, “What happened to me? Please tell me.” He said, “You really have no idea? Even through the pain medication?” And then I realized. So I left the hospital; I couldn’t wait through that. So I tried to talk to the police, to file a report. They laughed at me and said, F you, American f***ot. I got to a hostel, but Airbnb still wouldn’t answer. I still couldn’t contact the Airbnb host or get back into the unit. Then I had to call my mother and tell her what had happened to the youngest of her five sons. Then the US Embassy, who provided advice on getting a locksmith for the Airbnb unit and a replacement phone (mine had obviously been stolen during the attack). A couple days later, I left Budapest for Prague. Airbnb wouldn’t help me there either. I had to walk everywhere because I had no currency—including to a clinic to get post-HIV and STD exposure medications. The meds made me incredibly sick. I lost 40 pounds. Finally, in Berlin, Airbnb started calling me incessantly. Trying to seem like they were my friends. I said, I’m not talking to you. Everything has to be by email. Because you failed me as a company and as human beings. This will all be documented. So they called my mother—without my knowledge or permission. My mother, who has been dealing with my father’s Alzheimer’s. And told her that I’m “unbalanced.” My mother told them (politely) that she didn’t have a word to say to them. My parents both worked for the US government and don’t like attention. Then Airbnb changed their rules and said I could no longer contact them or their Legal Department. I lived in San Francisco for 17 years, before I moved back to Charlottesville, VA, in August 2014 to help my mother deal with my father. I’ve been in one relationship for 24 years. I work for international organizations, foreign governments, NGOs, and charities. I do anything I possibly can to help make the world a better place. Airbnb does not. It placed profits before people long ago. Proposition F in San Francisco MUST fail. I apologize for the length of this post. Thank you.

Airbnb provided no help when needed

I tried desperately & for a long time to contact airbnb. My host does not respond to my emails and airbnb does not respond to my emails. What I get from airbnb (response@airbnb.com) is “Email not received”.  I have to move in host place on 27 October and don’t know for sure if I have an accommodation there. I don’t have a phone and calling their number is another nightmare. What kind of business is airbnb running without online access to customer service?  It is really become shonky, while they talk about trust & community.  Shame on you, Airbnb.

TROUBLE in Venice

Look out for this host in the Venice area by the name of Abraham Monitor. He rents a number of units in Venice.  Upon my arrival in Venice, he and his assistants demanded additional money in CASH as a condition of taking us to the property which had to be accessed by boat. Upon refusing to agree to this extra amount that was not originally agreed upon, he grabbed my arm in an aggressive manner [he is half my age]. We made alternative housing arrangements because we did not feel safe with this host and did not appreciate the extra unannounced fees.

Terrible airbnb experience, and a $12 refund

I had a 2 night stay at a home in Marin county this past weekend. The host said she’d be out of town and my mom and I would have the home to ourselves. We arrived to find the key sitting in a basket clear as day at the foot of the door and was told to leave it there when leaving. The risk of this to my property is quite obvious. The house was not very clean at all, but at that point I wasn’t ready to quibble. The first morning we leave to have breakfast and come back to find 2 keys in the basket, go inside and find lots of new items in the one bathroom. I peek in the spare bedroom to find loads of unpacked luggage. I had slept on the sofa since I had asked the host if there was a sofa or something I could put on the floor to sleep since I don’t sleep with my mom. The response was ‘people make it work’. Ok. So I collect my belongings by the sofa and put the sofa back together, since I assumed maybe the host had another airbnb guest, but I was angry about no advance notice of this since we were told, ‘you’ll have the house to yourself’. I tried to reach the host to ask what was happening to no avail. Finally I get a reply that says only, ‘that is Stacy, she texted me this morning, and I don’t like for people to sleep on the sofa’ Ok, that isn’t going to cut it. Is my stuff safe? Are we safe? I slept on the sofa because no one was home and I was ‘making it work’. It was too late to leave and get a hotel room, because we had to drive far to a wedding. We arrive back at 10pm and it seems ‘Stacy’ is still out. At 1am they (2 people) arrive and noisily use the bathroom, which of course is directly across from our room. At 1:30am begins a 15 min vomiting session in the bathroom. I get up around 4am to use the bathroom and the genius had used the SINK to throw up in and there is vomit everywhere. At 6:30am we leave, brushing our teeth in the kitchen sink. I contact the host and tell her that it was not appropriate not to tell us she was allowing her friend and boyfriend to stay without notifying us. How is that not self evident? I also spoke of the vomiting to be assured it wouldn’t be blamed on us. What kind of person doesn’t clean up their vomit when 4 adults are sharing a bathroom? As compensation maybe in her tiny mind to prevent a bad review, she offers to refund $12 of a $225 rental or offer 50% off the next stay. Right. I assume that I have no recourse since this type of situation is not addressed in the refund policy, but this was the second time using airbnb with my mom, the first featuring a 4 year old running around touching everything and hours later being told he was diagnosed with pneumonia the day before. My mom is 76. I guess the lesson here is that many hosts don’t give a sh*t.

AIRBNB DELETES NEGATIVE REVIEWS

If you’re wondering if negative reviews get deleted by Airbnb, it is absolutely true. All the host has to do is telephone a representative they communicate with and explain why the negative criticism they received is nothing more than made up gibberish. During a recent stay at a Airbnb, the host showed me how easy it is to request a rating/review to be removed. The host complained about every previous guest. It makes you wonder what the host has in order for you after your departure. I encourage you to read the many reviews on the Airbnb website and you’ll find it quite hard to find a negative review based on bad experiences. 99% of the guests cannot have a “wonderful” experience, not even at a five star hotel. In addition, if you’re looking for privacy, as you would in a hotel, Airbnb is not for you. There are hosts that have locations that are completely host-free. It’s best to contact the host and ask how private your stay will be, while hoping the host doesn’t consider your question as offensive. In addition, remember that many hosts open their rooms because they’re either quite poor and want to execute Martial Law to their guests. I am in no way suggesting that guests should be wasteful, but keep in mind that you are paying for the room, paying for cleaning fee, requested to make a donation if you launder clothes, etc. Give it a try and experience what the pros and cons are. Unless you’re on a strict budget, you may find it much better to stay at a reputable hotel.

Don’t trust the reviews and don’t expect Airbnb to help you

Turned up at apartment in Prague that one review had described as “luxurious” What a joke that was ! Didn’t even stay for 1 night it was that bad! Asked for a refund. Was told no. Asked Airbnb to help – probably the worst customer service that I have ever come across. Obviously I didn’t get even a parttial refund! Will never use them again which probably says it all!

Host Lied and Stole Deposit – Horrible Expierence

I just used Airbnb for the first time. When I got home my Host asked me for my security deposit which was $1000, saying I had damaged a chair. I told her that I never sat in the chair, which I had not and told her I was not willing to hand over 1000 dollars for a chair I never sat in. She turned it over to the “resolution ” center and submitted some photos of a worn out chair. The photos clearly show wear on old leather chair. Its was to me laughable and yet AIRBNB sided with the host even though I denied even sitting in the chair and gave her my deposit. I am out the $1000 with no recourse and she gets a free chair at my expense. I am now blocked, they blocked my access to the photos and hide behind their user agreement. No one will talk to me as all decisions are final. Its is ridiculous.