Horrible Airbnb Review – Guest unable to check-in, and no refund – BEWARE and BE WARNED

I booked a week long stay starting Monday night in Paris.  My flight arrived in Paris Tuesday early morning, but when I tried to check in I was told that even though we had booked and paid for the full week, we were unable to check in until that night. When I asked to be refunded for the day that the host was not allowing us to stay in the room I was told that they can’t refund us anything and that I would need to cancel the whole week – WHAT? I called the Airbnb customer service line and was told that they would call us back within 10 minutes.  Hours passed, HOURS!!! I had my sister call from the States to minimize international call rates and she was told they couldn’t hear her or speak to her, they could only speak to the person with the reservation EVEN though all she was calling for was to give them the reservation info and request that they call my cell phone with the update that they had said would happen after 10 min of my original call. One of the WORST staying experiences I’ve ever had in my life and I travel quite a bit. I will NOT use this company again – BEWARE and be careful – they just want to charge without good service.  It could be that others had better experiences, but something like this would have happened at a Paris hotel. HORRIBLE SERVICE!

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