Category Archives: Airbnb Guest Stories

These are real, uncensored stories from Airbnb Guests.  We encourage our site visitors to read and share their Airbnb Guest Stories to help warn others of the dangers of using Airbnb, and consider using alternative options in the sharing economy.

Honeymoon Hell

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My wife and I recently booked our honeymoon accommodation in Hawaii through Airbnb, to save some money after a rather expensive wedding.

We had a thorough look around the website and finally decided on a “Charming Waterfront Cottage”. After we viewed the photos we were quite excited and couldn’t wait to get there.

When we first walked in the door, we noticed a bit of a funky smell but thought the cottage may have just been closed up for a while – so we opened some windows.

It didn’t take us long to work out what the smell was. There was food in the fridge that had been there I don’t know how long and there was so much mold on the bathroom walls and roof, it obviously hadn’t been cleaned in a very long time. I contacted Airbnb and they pretty much told me that it wasn’t their problem and we should just clean it.

Really? It was our honeymoon! Why should we have to clean up someone else’s mess? Needless to say I won’t be booking through Airbnb again, they ruined what was meant to be one of the happiest times of our lives.

AAAAAhhhh BEDBUGS

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I just returned from a trip to Peru where my wife and I stayed in a room we rented through airbnb. Guess what… THE BED HAD BEDBUGS! We told the host but he said that was his only room so we could either take it or find somewhere else to stay! It was almost midnight when we arrived so there wasn’t any real time to find another place that night and we were so tired from the long flight that we ended up literally sleeping on the floor! The next day we checked into a hotel. I know I could file a claim with airbnb but honestly it’s not worth the trouble for a few bucks. Airbnb isn’t really worth the small cost savings… seriously.

Rotton Eggs

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Oh man I’m so glad somebody made a site like this! My girlfriend and I were supposed to stay in an airbnb room a few weeks ago in San Diego for 3 nights, but when we got there the room had such a terrible smell (seriously it was like rotten eggs mixed with mold!) we literally ended up leaving within 10 minutes and spending twice as much at a hotel! We complained to the host first but he said there wasn’t anything he could do about it and he wouldn’t give us our money back, so then we complained to Airbnb and they said they needed “documentation” of the smell in order to provide a “partial refund”! HOW DO YOU DOCUMENT A SMELL?!?! We argued for a few emails back and forth then finally gave up. We were so frustrated, I’m pretty much positive we’ll never try airbnb again!