Don’t trust the reviews and don’t expect Airbnb to help you

Turned up at apartment in Prague that one review had described as “luxurious” What a joke that was ! Didn’t even stay for 1 night it was that bad! Asked for a refund. Was told no. Asked Airbnb to help – probably the worst customer service that I have ever come across. Obviously I didn’t get even a parttial refund! Will never use them again which probably says it all!

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