1. I’ve never seen anything in the TOS that requires one to communicate solely on the platform. Obviously the company refers this and ‘encourages’ it to protect their income stream but it is not required. As for you, never crap where you eat.

  2. Hah hah hah.
    Now you know why all communications have to be within the Airbnb Message Thread.
    Airbnb take no note of communication outside of Airbnb.

  3. Aside from the snide comment of Sue. I feel very sorry for you in this situation. Unfortunately you cannot sue Airbnb because you agreed to their TOS. I would contact them through twitter though and lay out your case without emotion and supply the messages. Good luck

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