Almost a month ago, my boyfriend and I suffered a terrible experience in an Airbnb. On Sunday, September 1st, at 4:00 AM, while we were sleeping, two men entered our Airbnb. They broke the window lock, opened the window, and managed to open the door and get inside the apartment.
We woke up because of the noises, and when I turned on the light one of the men was at the entrance of our room. With much fear, my boyfriend tried to confront them, but he noticed that the second guy had a knife and that to do anything was too risky.
We shut the room door (that didn’t have a lock) and my boyfriend struggled with one of them to prevent him from entering the room and hurting us or stealing more things. We were inside the room for the duration of the robbery, the longest and most frightening six minutes ever. They stole everything but our phones that we managed to hide under the bed. Suspiciously, only our things were taken.
There was some kind of renovation in front of the apartment, and they saw us go in and out everyday. We are concerned that the information that hosts were in the property was passed to the criminals. I will never forget the face of the man, surprised that we were there. The night before we went partying, so at 4:00 AM we were not home.
To this day, the response from the hosts has been as follows:
• Reimbursement of the Airbnb reservation.
• Reimbursement of taxis and a meal.
I am really angry and wanted to share this situation. I accept any advice you can give to try to get compensation from Airbnb and the hosts.