Zero common sense and customer service acumen

Found a home in San Antonio. Pre-approved for the reservation (used Airbnb once before with no issues). Accepted the reservation and presented a “Net Verification” screen. Tried to upload government ID for 20 minutes. Screen freezes. Contact host and explain business will be lost because Airbnb has a workflow issue. Host contacts Airbnb and an agent calls me. Basically explains the app has issues working with MacBook Air and wants me to use a PC device. I don’t have a PC…. insane conversation. Zero empathy, zero common sense from this agent. Host loses business and Airbnb loses a customer… permanently.

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