No protection from airbnb

Host for 5 years in Fort Lauderdale, Florida. Hosting one of the biggest events of the year. That evening client complained of mold. Even though I knew there was no mold I told them that I would get it professionally checked in the morning. Client showed photos of a dirty wall a/c unit. Airbnb cancelled the booking before I was given an opportunity to carry out tests with no payout, I had an expert who came in and made it clear there was no mold and that the a/c unit just needed cleaning. Two weeks later I am still trying to get a payout. Guests can say anything they chose and hosts have zero protection.

Posted in Airbnb Host Stories and tagged , , , .

2 Comments

  1. That’s right… ZERO protection. And if a guest damages something, forget about the $1 million peace of mind guarantee! Airbnb won’t pay a dime unless the guest admits to doing the damage. We found that out the HARD way.

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