Host for 5 years in Fort Lauderdale, Florida. Hosting one of the biggest events of the year. That evening client complained of mold. Even though I knew there was no mold I told them that I would get it professionally checked in the morning. Client showed photos of a dirty wall a/c unit. Airbnb cancelled the booking before I was given an opportunity to carry out tests with no payout, I had an expert who came in and made it clear there was no mold and that the a/c unit just needed cleaning. Two weeks later I am still trying to get a payout. Guests can say anything they chose and hosts have zero protection.
No protection from airbnb
Posted in Airbnb Host Stories and tagged airbnb customer serivice, Client cancellation, host worst nightmare, no payout.
Guests can say ANYTHING, and there is never even an investigation!!
That’s right… ZERO protection. And if a guest damages something, forget about the $1 million peace of mind guarantee! Airbnb won’t pay a dime unless the guest admits to doing the damage. We found that out the HARD way.