You Aren’t Going to Believe This One About Airbnb

So, someone else committed fraud against Airbnb, and they have apparently decided to make me pay for it, although they admitted to me that they know it wasn’t me. I had to stay a couple of days in Boston last month, so I thought I would try Airbnb since Boston is expensive. I had never used Airbnb before.

The day after my visa was charged for the stay, an additional charge for $471.01 to Airbnb appeared on my bank statement. Horrified, I contacted Airbnb and my bank and both opened investigations. Thankfully, both entities agreed that the charges were in fact unauthorized, and I got a nice email from Airbnb on September 17th, notifying me that the entire amount had been refunded to my account.

I went to Boston and had a very nice stay in a lovely brownstone near Harvard Medical School. The host and I both gave each other positive reviews. I figured I would give Airbnb another chance.

This month, I decided to rent an Airbnb in Austin. However, when I went to log in to my account, I was blocked. Even more shocking, I got a pop-up window from Airbnb saying that there were “security issues” associated with my account and that I needed to “upload a government-issued photo ID” in order to access it. What?

I called Airbnb and the rep said that there were actually “technical issues” associated with my account rather than “security Issues” and that Airbnb would get back to me to resolve them, but she wasn’t sure when. I told her I needed a room next week and availability was low, but she still would not give me a timeframe for a response from Airbnb. I demanded to speak to a supervisor, who told me the exact same thing. They both sounded like they were lying, to be honest. Also, why would the website demand I upload a photo ID over a technical issue, anyway?

It looks like somehow I am being punished for what whoever hacked my card did, since Airbnb’s own records indicate that they cleared me, at least according to the email they sent me. I am a 56-year-old woman who has never had a parking ticket, and they are talking to me like I am some criminal. They can’t seem to tell me exactly why. I’m also  locked out of my Airbnb account. This is near unbelievable.

I would love to attach documentation to support all this, but of course it has my personal information on it. I also think it is interesting that my card got hacked after I gave the number to Airbnb, and only after that. Ah, the irony of the fact that whoever hacked my card may have gotten the number from them, on top of everything else.

Posted in Airbnb Guest Stories and tagged , , , , , .

One Comment

  1. Same happenen to me also but immediately when I did registration and if I try to make reservation for apartment I got this “ID verififcation and photo needed” and even once they has asked me to send some voice mail for verification which I did not I think it’s way too much to ask for camera, voice etc. But ID I sent it should be enough but it is not enough for them. Service workers told all must do this, as far as I know my friends didn’t have to do it. I sent these all and then got multiple times that could not log in (perhaps if IP is different in another location) they blame my browser, which could not be the reason because I use multiple browsers and this still keep happening. I guess some service worker try to block me because this doesn’t happen to my friends. I don’t trust anymore. Also I wonder what they do with ID and photo and why hosts doesn’t have to give similar details for airbnb and guests? They has more strict rules for guests and that’s I don’t like. Hosts can do anything.

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