My BFF and I booked our first ever Airbnb for a trip down to Los Angeles for a race we were both participating in. We booked in advance, but realized we hadn’t heard anything from our hosts until we were on our way down to LA (again, it was our first Airbnb experience, so we had no idea what to expect). We texted, called, and messaged our hosts for hours, only to get nothing back. Finally, after hours of already being in LA (it’s a four-hour drive from where we live) we got a response that an unexpected emergency came up… yeah, right. We ended up having to pay for a hotel room at the last minute. We requested a refund multiple times, and never heard a word from the hosts. They have now stopped being hosts… I wonder why. Airbnb has not been any help either.