Tag Archives: airbnb theft

Airbnb did not transfer money to host, booking was cancelled

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Well this is a strange one as I never even made it to my holiday. I had booked an apartment in January 2018 at the same time Airbnb had started up their new “pay less up front” system. I had funds in my bank but decided to take advantage of this feature because the booking was eight months away. Everything was fine and the initial payment for 50% of the full bill went through when booking.

However with time passing I had my payment method bank card lost/stolen in July, just a month before my trip. Now my future holiday was not on my mind at this stage, the only thing on my mind was to cancel my bank card and order an updated one. I still thought all was well and Airbnb next contacted me shortly before my trip to state they had been unable to take payment via the ‘cancelled’ bank card that was still on my account. The email simply told me to “update my payment method” so this would be seamless: I had my new bank card so I logged in, added a new card number to my account, and set the card as the “default” payment method.

Now was the time to get excited by my upcoming holiday… wrong. Airbnb never tried to take payment from this updated card. The email that had told me to update my card details forgot one important thing – “they would not be taking any notice of the new details so unless I got in touch with them my booking would be cancelled.”Well I assume that is what was left off the email as the days elapsed and whilst I thought money had been transferred it had not. The day came a week or so later where by I got an email to notify me that my booking had been cancelled due to non-payment of the final installment.

What an absolute joke of a system. Offering a split method of payment feature but having no system in place to take money from an account via a different payment source than the first installment. It is beyond ridiculous. I immediately contacted the German host who told me I had “cancelled” the booking. I explained the stupidity of the above and she seemed to take notice. She notified me that she would contact Airbnb to find out more after I asked her to keep the dates of my upcoming booking available for me, as the money was in my account ready to be sent.

Unfortunately after this I was met with an eery silence from my host. Her apartment had now been strangely ‘de-listed’ from the website. I presumed this was my host protecting my booking making it impossible for anyone else to book the dates. The de-listing of the apartment lasted more than 48 hours before it resurfaced. I initially asked my host if she had an update for me but was greeted with further silence. Then later on when I looked at the calendar my dates had been ‘re-booked’ by another customer.

My money had been swiped from January and under Airbnb’s rules I had cancelled. The fact remains I had not cancelled and Airbnb had failed in their duty to act as the agent and make sure payments were made. I had finally found an email address for Airbnb during this debacle before I had found out my host was busy recouping money from duplicate bookings on her property. They were quick to respond and notified me via a voicemail on my mobile and via email that they would try and resurrect my booking and send payment to my host.

Unfortunately they soon realised my host had re-booked the apartment and decided to deaf me from there on in despite further emails to them to ask for the situation to be fixed. Ultimately I have currently lost £319.68. My host benefitted mainly from this but Airbnb took their percentage without any thought and have laughed at my requests for a refund of any money.

I opened a resolution centre request for a refund. My host told Airbnb I had cancelled so was owed no money, and Airbnb closed the case straight away. I have used Airbnb with no problems in the past, but if they are going to offer new payment plan options and not have the resources to make sure these are bulletproof then they should not be offered. There was no excuse for my cancellation booking and failure to provide the rightful compensation that I am now owed.

As all this occurred only a few days before my intended trip I had to book hotels at the last minute costing a further £600 on top of the funds Airbnb and my host had received. They do not believe they owe me a penny. Their customer support replied to none of my messages after their initial contact to ‘rectify the booking with my host’. I have full evidence of everything but no way of raising legal action to this company. The only method I can use is to contact various media outlets and show their company up as inefficient, customer ill-friendly and greedy.

Did I even mention that on my morning of arrival at my destination city of Berlin my host contacted me via WhatsApp to ask for a ‘suitable time to meet’? How amusing – she was in such a rush to take my money she had forgotten to rearrange her booking plans and contact numbers. On the first day of my holiday I was left with the option to reply and arrange a meeting to cause her problems, or just ignore her and try and enjoy what was now the most expensive short break I’d been on in my life.

Airbnb owes me the entire amount they received directly from me and they should be compensating me for my host’s greed. Hopefully telling this story will help make others aware of the greed of some hosts and the incapability of Airbnb to provide an efficient, stress-free holiday booking service. I will not be using Airbnb again unless this matter is resolved to my full satisfaction.

New Hosts Beware: Airbnb will Change your Listing

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We are writing this in the hopes of saving other new Airbnb hosts the trouble we have had in our first two weeks as hosts. So, far we have encountered two major problems – three if you count Airbnb’s arrogant, incompetent, inadequate, and totally unacceptable response to our problems. I hope you keep reading because this stuff is actually hard to believe and you need to know it if you are going to try to become an Airbnb host.

In our first week as hosts, we encountered two major problems. One was disappointing. The other amounts to fraudulent representation and downright theft in my opinion. I’ll try to make this as concise and informative as possible.

Creating a listing is not hard. It is tedious. The Airbnb help system does little more than guide you through the screens. No insights, no explanations and absolutely no flexibility. But, with the assistance of the many hosts who posted their experiences in the Airbnb online community and other Airbnb informational websites, we got our listing up and running.

Our listing is a private home. We have two private (each with its own separate entrance) guest suites available. We set the price for our listing at $125, thinking we would be renting each suite for $125. We made sure to disable Smart Pricing and Instant Booking. We got our first booking at our set price of $125 minus a 20% discount as our first guests. The disappointment was learning from our first guests that although we made it clear in the text of our listing that we had two separate guests, that was not the way Airbnb presented our property.

Airbnb applied the pricing we set to the entire listing – i.e. “both rooms” not “each room” – resulting in us getting half as much revenue per room as we wanted and thought we were going to get. Furthermore, we learned when one room was booked, Airbnb marked that date as unavailable on the booking calendar, so no one could even see we had an additional room available. We were surprised by this (and monetarily penalized… keep reading).

After reading through the community forums we discovered we were just one of hundreds of Airbnb hosts who were both surprised and disappointed to learn this. We found out that if we wanted to rent each guest suite separately we had to list them separately. This cost us money with our very first booking. If our first guests would have known they could have booked our other guest suite, they would have booked another family member to stay with us.

We learned our lesson. We will list both guest suites separately, but why did we have to find this out the hard way? Nowhere is this made clear in Airbnb’s guidelines for setting up and creating a listing. We have noted hundreds of complaints going back more than five years about this particular issue but Airbnb has done absolutely nothing to address it. In fact, Airbnb appears to deliberately obscure this critical fact in its listing guidelines. That’s bad. What happened next is far worse.

Within a week we got our second booking, which we accepted. Big mistake. To all hosts: never accept a booking until you have examined every little detail. Here’s why: we had set our price. We made sure we turned off Instant Booking and Smart Pricing. We weren’t looking for bargain hunters. We were looking for folks who wanted a special experience in a magical place and were okay with paying a little more to get it. Airbnb cares nothing for that. If they see a new listing that isn’t getting enough action (making Airbnb money) then they will take action and arbitrarily lower the price without even notifying the host. That’s right – they will cut your listing price without even telling you. Little did we know Airbnb had lowered our price from $125 to to $60 for both rooms, i.e. $30 per room/per night.

Now, we are stuck with a booking that is paying us less than our set price, because as a new host we don’t want to cancel the booking. That’s not even enough to cover our costs. We reset the listing price, using the Airbnb hosting interface, to no avail. The host interface reports the price we set, but the listing continues to show on Airbnb’s website at much lower prices that on average are less than half of the price we set.

We thought this must be a glitch in their software. We spent hours on the phone with Airbnb support, who were absolutely no help. They could neither fix the problem nor explain why it occurred. They said they had to escalate it to “IT”. The bottom line is that Airbnb’s customer support people are essentially script readers. If the problem is not covered in their script then they are useless.

This problem is now a week old. Calling back Airbnb tech support is a waste of time. They just say the incident has been reported to IT and there is nothing they can do. They can supply no time frame as to when or if the problem will ever be resolved. Are you kidding me? I’ve worked in high tech for almost 40 years. I’ve run customer service departments and development projects. I worked in development at Microsoft. This is the most incompetent, arrogant, and totally inept customer service I’ve ever encountered. Microsoft’s customer support (of which I’m not a fan) is a 10 by comparison. Airbnb’s support doesn’t move the needle on the scale. It’s worse than nothing. You think it can’t get any worse? Nope. It can. Keep on reading…

As I said, this problem is now a week old. In that week, we’ve been doing lots more reading and research on Airbnb. We’ve read hundreds of online posts from other frustrated hosts. This is what we’ve learned: this pricing issue is apparently not a glitch but corporate policy. Many, many other hosts have had the same experience. Clearly, what’s happening is that Airbnb is using an algorithm (an automated computer program) to set whatever arbitrary price they think will net the most bookings (meaning money for Airbnb), totally ignoring, and in fact actively circumventing, the wishes of the owners of the property.

In my opinion this is fraudulent misrepresentation and essentially amounts to Airbnb stealing our money. We aren’t looking for bargain hunters. We have a special and beautiful property that is worth every penny and more. All we want Airbnb to to do is turn off their pricing algorithm and leave our pricing alone. That’s where we are now. We have had to snooze (temporarily disable) our listing because we don’t want any more bookings at the prices Airbnb is setting.

Airbnb is literally stealing money from us and apparently brazenly plans to continue doing so to us and others if we allow them to. Airbnb is the most unresponsive and arrogant company with the worst customer service of any company we have every dealt with. They are a multi-billion dollar company. They need to be held accountable. They need to support the folks that are making them money not abuse them.

P.S. This is just the tip of the iceberg. While researching our problems online we read of many others, including those from hosts who have had their listings suddenly disappear and their bookings drop to zero. Beware!

Fake Host Rents out Apartment he doesn’t Own

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My husband and I are the owners of an apartment. A slimy tenant rented our space on Airbnb without our knowledge. I didn’t notice as he had folks checking in at dawn or very late at night. Everyone may have a guest but I saw this child hanging out our second floor window. We do not rent to folks with kids so we had no window guards. I confronted the tenant. I gave him 30 days’ notice to vacate. Sufficed to say, it was a furnished apartment that he then proceeded to move everything out of. I’m trying to contact Airbnb regarding when he set up the account, what were the rates, and what accounts he had the funds go to. When I saw the listing online it said very clearly the rentals were only booked for property owners. What information did he give them to claim he was the owner? Rates that were posted on their site was $100 per night. Was that per room or per person? I did complain about the post; they took it down but he still had bookings for two weeks. They have choices. Airbnb should give me the information or the police, our attorneys, or the media will do something.

Airbnb Helped My Ex Steal $1700 From Me

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Airbnb assisted my ex-girlfriend in stealing $1700 from me, effectively involved themselves in my breakup, and sided with my ex-girlfriend. My ex-girlfriend and I shared an account with Airbnb, during which time I was the primary account holder. The email address on file was my email address. My ex and I also shared a credit card account, from which we each had our own cards. I was the cardholder of the credit card on file, and my name was the name on that credit card.

On June 24, while still together, my girlfriend and I confirmed a two-month reservation in France, as we were to relocate. Accompanying me to France was my six-year-old daughter. A charge of $1700 was made to my card, and the reservation was confirmed. Shortly after making the reservations, the relationship ended, and as part of our separation, my ex took sole control of the credit card account. I turned my card over and had myself removed from the shared credit card account on or around July 6th.

During the account separation, I provided my ex with $1700 to cover the expense of the Airbnb on our card; she of course was not coming to France. On or around July 8th, I updated the Airbnb account information to reflect only my name, and removed my ex’s contact information from the account. During this update, I also provided Airbnb with a new credit card number to charge the remaining balance of approximately $800. This new credit card was also in my name.

On July 18, my ex contacted Airbnb and claimed that she was the cardholder of the card that had been on the account. This was false. She further claimed that the charge of $1700 made was unauthorized. This too was false. She apparently went on to claim that she was being restricted from staying in the Airbnb, and again this was false as she chose not to travel to France (not that it’s relevant or even remotely appropriate for Airbnb to have asked this – keep reading).

I received an email from Airbnb stating that I had 48 hours to reply to a dispute by the authorized cardholder. I replied promptly stating that the dispute was not valid, and that I needed to be contacted via phone to discuss it further. About one hour later, I received notification that the refund had been issued to the card, and that I now had a balance of $1700 with Airbnb.

As I stated above, I no longer had access to this card. I made several attempts via email and phone to dispute this, including speaking with a man at Airbnb, who explained to me that my ex was the authorized cardholder, which was not true. Regardless, he apparently had no interest in understanding what I was trying to explain to him. He went so far as to tell me that the money was refunded to my ex because she was not allowed to stay in the Airbnb. At this point I began to wonder if I was dreaming, or in the twilight zone, or both.

I called back and got another agent on the phone. That agent quickly transferred me to someone in the experience department. He seemed to understand the gravity of the situation and stated that he would work on it and call me back in the morning. When I heard back from him, he explained that his supervisor was not letting him work on the case and that it had to be deferred to Trust and Safety. He legitimately wanted to help, however it is my opinion that was he prevented from doing so.

I am now waiting to hear from someone at Airbnb to resolve this. In summary, I have been cheated out of $1700, Airbnb inappropriately refunded the wrong person for a charge that was in fact authorized, Airbnb did not provide a forum to me to discuss and explain, and the result is that I am now without a place to live in France when I move there on August 20th.

Airbnb Changes Payment from 1300 to 221 Euro

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On July 6th, 2018, I accepted an instant booking for travelers in distress in Paris. For two nights in high season fashion week for a group of eight people the price was high: 1300 euro. However, I accepted them under normal pricing guidelines due to the huge occupancy.

I had a group of eight people arriving and stayed one night of the two nights; the next day at 4:00 PM an email from Airbnb stated they had cancelled. I was paid 221 euro in the end. As the group left at 4:00 PM I could not manage a big cleaning of four hours immediately (it needs to be booked) and I had paid extra night service for keys. I also requested 150 euro, and nothing was paid when I needed to pay them a bonus and for a taxi and emergency service.

The only comment was that Airbnb decided to change the price to 221 euro. Whether this is low or high season, for eight people it’s a joke; even one night in a hostel one would pay 550 euro for eight people due to high season. I am beginning to file a claim with a lawyer as nobody was able to comment or give merit to that price adjustment and I even wonder if Airbnb did not get 1300 euro and paid me 221 euro.

I am happier on booking.com because sincerely they would not alter my price or cancel a booking or be silent. The insurance of Airbnb in another case is not working so there is no advantage at all dealing with Airbnb. If they banned me, I simply would not care because I am on another platform which is fair. Airbnb is a thief; no one should alter an agreed contract between the buyer and the seller making the price 1/8 of what it was.

Airbnb Guests Steal Firewood from Neighbours

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When I bought my home in 2009, it was not beside a hotel. Now it is. The property adjacent to mine in a quiet, rural area sold a year ago to new owners who obviously bought it to run a full time hotel. Short-term rentals in the area are illegal, but the bylaws are enforced on a complaint basis and the fines are low. I find it very unpleasant to have new strangers arriving at the house beside me every 3 to 5 days. I don’t feel safe in my own home.

Although it’s in a rural setting, the houses are close. Airbnb guests and workers servicing the “hotel” have parked in my driveway blocking me in repeatedly in spite of “no parking” signs I installed after the parking problem started when the new owners showed up. The new owners’ realtor, building inspector, cable company, cleaning staff and guests have all parked in my driveway, parking me in and completely blocking the driveway.

Each time I have gone down and knocked on the door and asked them to move their vehicle. Each time, they rolled their eyes at me and indicated that this was a big inconvenience to them – but they did move their vehicles. I took photos of their vehicles and I was ready to have them towed. Although they always moved their vehicles, how many times a week should I be expected to go down and ask them to move?

If I need to get my car out to go to work, I don’t always have time to deal with an Airbnb vehicle blocking my driveway. Airbnb guests from next door have rung my doorbell early in the morning awakening me (I was thinking there must be some sort of dire emergency) to ask me where they might find a good swimming beach. Swell.

Even if I live beside a neighbour who I don’t like too much, I get used to them and I know who is there. Living beside an Airbnb hotel with a high turnover is much worse. Most guests are quiet and don’t cause any problems. But still – we don’t know who they are. This creates a sense of uneasiness and insecurity for the neighbours.

Some Airbnb guests are more problematic. With the average stay being 3-5 days and the Airbnb rented out solidly all year long, we were bound to get some problematic guests eventually. That happened the first two weekends in June 2018 when two separate groups of Airbnb guests were caught red-handed stealing firewood from a neighbouring house (not my house – I’ve had to install security cameras on my house to deter them).

The first group of thieves acted belligerently when confronted by a neighbour and absconded with the firewood anyway. The weekend of June 9th, the exact same scenario occurred: same neighbour caught the guests red-handed stealing firewood. He made them put it back this time and reported it to the police. The police won’t do anything; they have bigger fish to fry.

The neighbour who caught the firewood thieves and I have both filed complaints with Airbnb and with the municipality. We’ve requested that the municipality enforce their own bylaws. The municipality sent a representative right away to the door of the Airbnb. The owners happened to be present at the time, even though they are rarely present. I don’t know the outcome… likely a small fine and it carries on.

Airbnb has not replied at all to any complaints and the firewood thieves still have rave reviews about how wonderful they are on the Airbnb website. I’d feel slightly better if the firewood thieves had been called out and received bad reviews on the Airbnb website. There are no bad reviews on Airbnb. All reviews are positive. No one wants to risk giving a bad review because then they might get a bad review in return. That’s bad for business.

The review system doesn’t work because all reviews are positive. The picture of the BBQ shows my house to the left. The rocky garden in the background in that picture is my property. The owners do not tell the Airbnb guests this, so the guests are angry when I am out weeding my own garden. They have no qualms about trespassing. These guests got rave reviews. They could be staying beside you next week.

Clothes Stolen by Host, Airbnb Does Nothing

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I have been using Airbnb since 2011 and generally have had good experiences. However, my most horrific experience happened in May in Kiev. I arrived from the airport late, went to the apartment close to the centre, took the keys from below the door mat, and entered the apartment. Five minutes later, the host entered the apartment with knocking saying that he still wanted to clean. Even when I insisted that this was not needed, he said he wanted to do so and also needed to get some stuff. I gave him permission but had to leave the apartment right after to buy some groceries.

The next morning, I had a bad surprise as I could not find half the clothes that I had left in a plastic bag. I called the host, who sounded shocked, saying “Oh man, I did not know these were your clothes!” He told me that he had put my clothes some place in the apartment but did not know where exactly; I should call him in the evening. I waited until the evening, when I received a message from him saying: “The bag of clothes that you left in the apartment – I did not touch it, so try to remember where you left it!”

I got really upset, because it became clear what was happening: he had taken the clothes and was now denying responsibility. I called him and he finally admitted that he had taken the clothes because they were in a plastic bag; he thought that they were from an old guest and thus thrown them away. He had thrown away my clothes, including a jacket, a blazer, shirts, sweater, and a 150-euro anti-radiation underwear. We tried to recover them but they were gone.

I asked for compensation, to the amount of the value of the cloths, that I listed. Not the value of buying them new, but the value taking into account that at least the jacket was over a year old. The total value would have been over 500 euro but I asked for 237 euro, the minimum amount. The host agreed to this compensation. I asked him to pay via PayPal. Airbnb wrote me within minutes saying that I could not ask my host to pay me via PayPal, only the internal payment method. I tried internal payment but that only gave me 70 USD, which was the price of my stay.

I asked Airbnb customer support agents and in fact have talked to five case managers. They still have not answered my question how I can get compensation for the stolen goods. Before leaving the apartment, I wanted to get compensation from the host, but he did not respond. I remained at the apartment, but called Airbnb and was told that I had to leave the apartment right away. I said, “Once I am gone, the host might never compensate me.”

They responded: “Do not worry; we’ll take care of it! You just have to leave the apartment now”.

I left, but when I asked for compensation, neither my host nor Airbnb wanted to pay. I got a new case manager who told me I needed to upload pictures of my clothes, so that they could compensate me. I did that but then the case manager disappeared and I got yet another case manager. That case manager talked to the host and reported he did not want to pay anything in compensation: “I am sorry! There is nothing else I can do.”

In short, my clothes were taken by the host and neither the host nor Airbnb wants to compensate me. I had five case manager changing every few days, none willing to help. I was promised that Airbnb would take care of it, and they did nothing, only assigned it to a new case manager. I was told I could not use PayPal but was never offered a way to get compensation. I was told to leave the apartment and that they would fix it, but they did not do anything. The only thing they did is ask the host if he wanted to compensate me, and if host says no they say, “Sorry, we cannot help you.”

Airbnb Break-in after Few Hours… No Refund, No Review

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I organised a trip last year that I will surely remember. I’m getting married in September and I organised a hen-do in Barcelona with my Italian friends who were flying from Rome and Bologna. Lots and lots of preparation. A nice flat with a terrace to enjoy our precious (and rare) time together. What could possibly go wrong?

We were all so excited. The area was Hospitalet de Llobregat. Not central, but not that far from it; we just wanted to spend time together. From the beginning, we realised how dodgy that place was, and this was confirmed by many people we spoke to after the break-in, police included. Some taxis refused to take us there on Friday night, and the policemen said that in particular the street where we were was very dangerous, so extra care should have been taken when someone has to stay in that building. Were there any mentions from the host? None whatsoever.

After few hours after our arrival, we had a break-in in the flat as soon as we went for dinner. They stole iPad tablets and glasses. The terrace (i.e. the major selling point of the flat) was extremely exposed and not safe. We discovered the following day that it was easily accessible through other communal terraces and the police forensic expert confirmed that this is what happened for our break in. The window of the bedroom facing the terrace where the thieves entered was faulty; it was not possible to secure it properly.

This should have been sorted by the host before we entered the flat, given how dangerous the area was known to be and how accessible the terrace is. It is not possible that the owner did not know both of these things, and yet (again) there was no warning or thought given to our safety or the security of our valuables in the flat. We had to spend our Saturday (the only day we could have been together) dealing with Forensics and Police statements and searching for another place to stay for the night.

Airbnb completely refused to give us any compensation for the accident, not even of the items stolen. This was all host’s fault and it was very preventable. The holiday with my friends that we dreamed so much about it? That opportunity is gone forever and there will not be another time to do this. I kept phoning the complaint department who kept saying that they were re-opening the case, to then discover that the original department, Trust and Safety, kept closing it.

Did someone check into the flat after the break-in? They just “recommended” the host to repair the window. Trust and safety? A lot of trust for the reckless host and zero safety for me. The host begged me to not post any reviews and I was holding until the case was closed. Discovering what? That for a hidden policy you’re not allowed to write any review on the place you’ve visited after 14 days. This is not mentioned in any email they send you or on the website at all. It is buried in one of the forum posts. I felt I completely lost on every angle.

I was a great fan of Airbnb, but this completely changes my perspective. Security is not contemplated at all in any of the flats they list, and this is shocking. Something goes wrong and they don’t take any responsibility, they don’t refund you and you cannot even share the experience with the others. A total disgrace.

How Can I Get My Money Back from Airbnb?

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I booked an Airbnb house in Bournemouth for the nights of May 4th – 7th because I have a course to attend, linked to how I earn my living. I made this booking on December 4th, 2017 and the amount of just over £68 was taken out of my account by Airbnb on December 6th. On April 23rd, I was contacted by my host to make sure that all was still on the go for the dates I had booked only to be told that she had taken herself off Airbnb and informed them accordingly, assuming that Airbnb would contact me with this information.

Well, they didn’t. She hasn’t received the money either… so I want my money back. However, there is no way this can be done on the site itself: each link takes me back to a page I have previously visited. Therefore, in my book, Airbnb has stolen £68 from me. That is neither ethical or acceptable. I have just sent an email to the CEO of Airbnb, requesting that he please refund my money to me since I am not in a monetary position to ‘lose’ £68 and definitely not in one now to pay for another Airbnb on such short notice in a place like Bournemouth.

I cannot believe that this type of practice is allowed. Airbnb, where has that £68 gone to, if not to the host? It’s certainly not been returned to me. I look forward to their reply to my queries. Morever, I am waiting for anyone to tell me how I can get my money back.

With Airbnb, There’s Always That One Guy…

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How does the saying go, “There’s always that one guy…”? Well…. Here’s the ultimate case in point. Meet our neighbor, who is an Airbnb Superhost. For the last two years, against our repeated requests to desist, has fraudulently included pictures of our land, and that of our adjacent neighbors in her listing, describing our lands as a “wildlife preserve” and a “treat for those who love hiking, bird watching and nature in its pure, undisturbed form.”

Needless to say, the fraudulent advertisement of our lands has created an ongoing problem of Airbnb guests trespassing on our property and/or stealing our kayaks, crab pots, fishing gear and boats. At our wit’s end, we finally filed a formal complaint with Airbnb over four weeks ago, but to date, no action has been taken by either Airbnb or the host to remove the pictures, and all of our inquiries on the matter have been stonewalled by Airbnb.

Although we feel badly for the unwitting Airbnb guests, we foresee a lot of ruined vacations on their end, as we intend to press charges for every future incident of trespass and/or theft. Good fences make for good neighbors, but non-Airbnbers make for the best kind of neighbors. Just say no to Airbnb.