In February, I booked a room in Barcelona for five weeks to attend a language school. The hostess fought to give me a different room than the one I had booked. I didn’t accept that. When I later asked to prolong maybe the time of rental she said she just accepted cash. I didn’t accept that either.
Shortly afterwards I received the message that my father was very ill. I phoned a lot in my room. At that night I had to go to the toilet with the floor wet and I slipped. The hostess called the police and an ambulance. The police left but I was driven to a hospital. There was nothing badly found and I drove back to my room. The hostess did not open the door. So I now had to call the police to get to my things.
The hostess said a lot in Spanish, kicked me out, and reported something to Airbnb. A neighbor girl who was interested in my room because she had a smaller one put my things in a sack without being asked. I was that upset and helpless. I flew home and tried to contact Airbnb. The platform banned me without ever listening to me.
I am deeply sad about this behavior by Airbnb. I’ve had so many years of outstanding good experiences with that platform. I wish somebody could help me open my account or look at my story again.