A guest claimed that my villa with a swimming pool for 10 people was not good enough for them, even though it is always rented in summer times. The guests claimed that the wifi was not working , that TV was satellite instead of cable , and that glasses were not good, and as guests did not know how to use AC, they blamed me. AIRBNB canceled the stay and gave me 100 Euro per day for 10 people (half price of what was agreed) , which is very small. I finally was able to get an extra cleaning cost . I did not find it fair to receive half of the price . It seems that AIRBNB relocated the guests much more expensively. It was simply a trick from the guest who was claiming from me a half price refund to stay the two weeks. I like AIRBNB, but this time I was very frustrated.
Hello all, My story : we rent a place perfectly advertised on airbnb. 4 weeks ago a guy contact us to rent the full place for 6 days (1600€ all in), asking also for a taxi and booking some stuff around our place. after some chat on airbnb and facebook (lot of pictures sent to him), he place a reservation (strict reservation). 2 days before he come, we proceed to buy all the food for his stay (full board here, for 8 person, for 6 day). we send him a taxi. even before seeing the place, he complain because of everything (too hot, too much people, not enough remote, fish in the sea …) and after one night decided to leave for a 5* hotel 200 km away … (without paying any taxi or the deposit he asked us to put on local sports operator). 3 days after, an email from airbnb : based on the pictures of your guest and the pictures on your advertisement, we can say they are not alike, and that the place is not ok with our policy … so we give a full reimbursment to your guest … nobody contacted us before taking the decision (as i’m sure the place is as described because i took the pictures myself, and I was there the week before). and the “case manager” don’t want to make any change to his decision the fact is that guest changed his mind from a bungalow on a remote beach to a 5* hotel in a touristic place and send to airbnb pictures from crapy place, but not from our place … and airbnb consider it’s actual pictures of our place ! the only thing the guest want is his money back … and he got it ! all together, this story will cost me about 2000€ (the renting, the food, the deposit and the taxi !) avoid airbnb, you are not sure at all to get your money!
Airbnb has consistently refused to refund any of the full paymen made (several hundred dollars) despite the host being aggressive and unwelcoming; the room not being private as per the misleading advertisement; and the apartment being dilapidated and unsafe. Airbnb has not allowed even a partial refund despite guests feeling they are put in danger or risk of abuse. Airbnb may be found in breach of its duty of care.
I have been trying to get a refund for a canceled stay overseas. The host agreed to refund but my bank account was closed when I moved cross country and airbnb said it had to go to closed account. An airbnb employee gave me incorrect info and the host reduced the amount of refund because she thought I accused her of lying about the location of the funds. Airbnb has has been EXTREMELY difficult to contact and now lists a password to a pdf file for my refund info but there is NO PLACE to plug this password into, no location for the file, no way to respond to this latest email that doesn’t just go to an automated choice of subjects- like being stuck on an automated phone answering system that doesn’t include the title of person or number you seek. NEVER AGAIN.