About a year ago, an Airbnb guest stayed for 2 weeks and left us with bedbugs that bit my daughter multiple times.  We exterminated them and everything was fine for a while.

When another guest got bitten this summer, Airbnb refunded the guest more than 50% of her rent, even though I had a strict refund policy and denied their request for a refund since I know they started the new infestation!

If you can avoid it, do not host with Airbnb.  Work with Craigslist, Zillow or other agencies or sites who let you make your own rules for when bad things happen.


Terrible airbnb experience, and a $12 refund

I had a 2 night stay at a home in Marin county this past weekend. The host said she’d be out of town and my mom and I would have the home to ourselves. We arrived to find the key sitting in a basket clear as day at the foot of the door and was told to leave it there when leaving. The risk of this to my property is quite obvious. The house was not very clean at all, but at that point I wasn’t ready to quibble. The first morning we leave to have breakfast and come back to find 2 keys in the basket, go inside and find lots of new items in the one bathroom. I peek in the spare bedroom to find loads of unpacked luggage. I had slept on the sofa since I had asked the host if there was a sofa or something I could put on the floor to sleep since I don’t sleep with my mom. The response was ‘people make it work’. Ok. So I collect my belongings by the sofa and put the sofa back together, since I assumed maybe the host had another airbnb guest, but I was angry about no advance notice of this since we were told, ‘you’ll have the house to yourself’. I tried to reach the host to ask what was happening to no avail. Finally I get a reply that says only, ‘that is Stacy, she texted me this morning, and I don’t like for people to sleep on the sofa’ Ok, that isn’t going to cut it. Is my stuff safe? Are we safe? I slept on the sofa because no one was home and I was ‘making it work’. It was too late to leave and get a hotel room, because we had to drive far to a wedding. We arrive back at 10pm and it seems ‘Stacy’ is still out. At 1am they (2 people) arrive and noisily use the bathroom, which of course is directly across from our room. At 1:30am begins a 15 min vomiting session in the bathroom. I get up around 4am to use the bathroom and the genius had used the SINK to throw up in and there is vomit everywhere. At 6:30am we leave, brushing our teeth in the kitchen sink. I contact the host and tell her that it was not appropriate not to tell us she was allowing her friend and boyfriend to stay without notifying us. How is that not self evident? I also spoke of the vomiting to be assured it wouldn’t be blamed on us. What kind of person doesn’t clean up their vomit when 4 adults are sharing a bathroom? As compensation maybe in her tiny mind to prevent a bad review, she offers to refund $12 of a $225 rental or offer 50% off the next stay. Right. I assume that I have no recourse since this type of situation is not addressed in the refund policy, but this was the second time using airbnb with my mom, the first featuring a 4 year old running around touching everything and hours later being told he was diagnosed with pneumonia the day before. My mom is 76. I guess the lesson here is that many hosts don’t give a sh*t.



A guest claimed that my villa with a swimming pool for 10 people was not good enough for them, even though it is always rented in summer times.  The guests claimed that the wifi was not working , that TV was satellite instead of cable , and that glasses were not good, and as guests did not know how to use AC, they blamed me. AIRBNB canceled the stay and gave me 100 Euro per day for 10 people (half price of what was agreed) , which is very small. I finally was able to get an extra cleaning cost . I did not find it fair to receive half of the price . It seems that AIRBNB relocated the guests much more expensively. It was simply a trick from the guest who was claiming from me a half price refund to stay the two weeks. I like AIRBNB, but this time I was very frustrated.


Guests tricked Airbnb into giving full refund – used false images

Hello all, My story : we rent a place perfectly advertised on airbnb. 4 weeks ago a guy contact us to rent the full place for 6 days (1600€ all in), asking also for a taxi and booking some stuff around our place. after some chat on airbnb and facebook (lot of pictures sent to him), he place a reservation (strict reservation). 2 days before he come, we proceed to buy all the food for his stay (full board here, for 8 person, for 6 day). we send him a taxi. even before seeing the place, he complain because of everything (too hot, too much people, not enough remote, fish in the sea …) and after one night decided to leave for a 5* hotel 200 km away … (without paying any taxi or the deposit he asked us to put on local sports operator). 3 days after, an email from airbnb : based on the pictures of your guest and the pictures on your advertisement, we can say they are not alike, and that the place is not ok with our policy … so we give a full reimbursment to your guest … nobody contacted us before taking the decision (as i’m sure the place is as described because i took the pictures myself, and I was there the week before). and the “case manager” don’t want to make any change to his decision the fact is that guest changed his mind from a bungalow on a remote beach to a 5* hotel in a touristic place and send to airbnb pictures from crapy place, but not from our place … and airbnb consider it’s actual pictures of our place ! the only thing the guest want is his money back … and he got it ! all together, this story will cost me about 2000€ (the renting, the food, the deposit and the taxi !) avoid airbnb, you are not sure at all to get your money!


Airbnb refused to refund money after false listing

Airbnb has consistently refused to refund any of the full paymen made (several hundred dollars) despite the host being aggressive and unwelcoming; the room not being private as per the misleading advertisement; and the apartment being dilapidated and unsafe. Airbnb has not allowed even a partial refund despite guests feeling they are put in danger or risk of abuse. Airbnb may be found in breach of its duty of care.


Where’s the refund? No help from Airbnb!

I have been trying to get a refund for a canceled stay overseas. The host agreed to refund but my bank account was closed when I moved cross country and airbnb said it had to go to closed account. An airbnb employee gave me incorrect info and the host reduced the amount of refund because she thought I accused her of lying about the location of the funds. Airbnb has has been EXTREMELY difficult to contact and now lists a password to a pdf file for my refund info but there is NO PLACE to plug this password into, no location for the file, no way to respond to this latest email that doesn’t just go to an automated choice of subjects- like being stuck on an automated phone answering system that doesn’t include the title of person or number you seek. NEVER AGAIN.