Compared to other stories, this is not the worst, but it was truly upsetting, especially for old friends, one of whom was dying. We rented an apartment with a view, which was beautiful, but nothing else was up to snuff.
The apartment was so tiny that one of us had to sleep on a love seat (the only soft, albeit uncomfortable, place to sit in the place) and another on the floor of an unheated, cold, windy porch since there was not even floor space inside. We were charged extra for a third adult, with no mention that the apartment was really not meant for more than a close couple or an individual.
The Airbnb property manager refused to give us more than one key, because he didn’t like the woman traveling with us (three retirees from different parts of the world). The Airbnb “Superhost” said the security guards would let us up on the elevator to our floor and we could deal from there, if we wanted to go out individually. The security guards would not let us up and thought that the manager was a scammer. We had a difficult time trying to coordinate our schedules so that we could get back in since our phones didn’t work internationally and we couldn’t buy any phones for short-term use. There were many uncomfortable situations.
We at least knew that the manager did have the owner’s permission since we were kicked out (without a word of thanks or accommodation) one evening so the owners could come in with their contractor. Much to the manger’s chagrin, we were late getting out so we met the owners, but couldn’t stay because there was literally no room for six people in the apartment.
This was not an inexpensive rental. We would have done better at a hotel down the street. So, beware, shop around, and don’t always trust Airbnb reviews.