Hurricane Irma Evacuees Find No Escape With Airbnb

My wife, our two children, and I decided to evacuate our southwest Florida home in Lee County based on our governor’s mandatory evacuation. Our son had a good experience using Airbnb and had a pleasant stay at one of their listings. My wife and I decided to give them a try at the last minute instead of being housed in a hotel room with all of our important possessions (i.e. family photos, documents, jewelry, etc).

Based on Hurricane Irma’s path, we decided Louisiana would be the safest destination out of the storm’s way. We found one of a few places that were left available and based on the description of the listing, it sounded pleasant for the needs of our family and two vehicles.

Upon arrival we observed this home was in a bad neighborhood. We had to park on the city street (whereas the listing stated “parking on premises”). My wife an I proceeded to the locked gates (first sign of a bad neighborhood). With our two kids each in one vehicle parked on two different streets, we met with a much older gentlemen who was not the host; he stated he was 87 and had a brain tumor. This man had a foul smell to him and proceeded to show us the apartment.

Once we were inside we observed the same foul smell throughout the apartment. There were water stains on the ceiling and it was dirty inside. The old man proceeded to tell us that the health department had been trying to shut him down since Hurricane Katrina had flooded the building and the city had not been through his part of town to give them the proper permits to renovate the apartments. With our youngest son having had asthma, we knew we couldn’t stay there.

After the older gentleman showed us the place he went on to add that the place was used as a prison during Katrina and was a drug house prior to him owning the building. After having traveled 14 hours to get here, my wife and I got back in our cars and got out of there and out of that area of the city as fast as we could. Unfortunately we could not find another room that night since millions had evacuated florida; we ended up sleeping at a rest area on I-10. To be honest, that was a lot better than even thinking about staying at the Airbnb in New Orleans.

Beware and avoid places like this on Airbnb: false representation to be family friendly, parking on premises, all the way down to the host (who we never met). We don’t believe the reviews of this place prior to our reservation are credible. We have been in contact with Airbnb and they said a case manager will be in touch with us. We will also be contacting our Attorney General here in florida who stated that they will go after people who have taken advantage of its citizens during its state of emergency. The owner of the Airbnb was well aware of our family’s situation and was not honest with his accommodation in the listing. In fact my wife and I believe that the host does not exist. We just want a refund for services not rendered, nothing else. Let’s see if Airbnb stands up for its guests and refunds our money.

Host in Tallahassee Needs to Grow Up and Accept Hurricane

We booked a townhouse in Tallahassee, Florida necessary for evacuation from Hurricane Irma. The host was to contact us one day prior to provide the lock box code for the key. He never fulfilled that promise. Rather than drive five hours hoping he would come through, we canceled the reservation at 6:30 AM and emailed the host. Note that the hurricane had shifted west and Tallahassee was now in the path of the storm. Being in an evacuation zone, we scrambled to find a safe place and inquired about a refund. The host responded a day later at 5:45 PM stating his no refund policy. After some back and forth after the fact, he had the audacity to blame the hurricane for the reason he hadn’t responded. The reason we canceled (besides never getting the lock box code) was the same reason he said he couldn’t communicate and he still denies us a refund? I’m not sure how many properties this host has on various sites but stay far far away from him. Perhaps he can grow into a real man but for now he is an immature child who can’t take responsibility for his own failings.

Airbnb is Soulless Organization During Hurricanes

During Hurricane Irma, I wanted a nearby safe house to go to if needed. I found one within three miles and was willing to pay for three nights whether I used it or not. The owner wanted to rent it to me. Airbnb has a credit card verification process that was not working. They charged two different cards six minimal charges, under $2, to verify the card worked. All six charges hit my cards but Airbnb said they could not verify them for 24 hours. They then asked for a copy of my credit card Statement. After uploading the first one, they asked me to upload a second statement. This took over seven hours. After this I told them what they could do with their verification process. This was all for a $174 charge. I talked to three people at Airbnb in California and they were worthless. Please let this company die with their greedy hearts in place.

Is Hurricane Harvey a Sufficient Reason to Cancel?

I’m supposed to go to Austin tomorrow for a work event but unfortunately my flight and several others have been canceled. I informed my host of this and she (after speaking with her husband) said that they won’t be refunding me my $600+ because they already paid for cleaning and lawn services and that I really need to ” understand where we are coming from.”

I’m sitting here trying to contact Airbnb which is a nightmare as many of you know. I talked to a woman who was obviously from a call center overseas and she was next to useless. I’m super pissed. I feel like this is a friggin’ fraud. I made every attempt to keep my reservation, but there is a literal hurricane barreling down on Texas and this woman has the nerve to say to me “I spoke with Airbnb and they said that since the severe weather isn’t in Austin itself then our original cancellation policy is still in effect, so unfortunately I can’t offer you a refund. ”

Hmmm… okay… here is a quote from the latest news article I read on this storm…

“In all, the storm could dump at least 15 trillion gallons of water on Texas, WeatherBell meteorologist Ryan Maue said. In addition to the Corpus Christi area, near where the storm should make landfall, Harvey ‘has the potential to cause very serious flooding in such highly populated, flood-prone regions as the Austin-San Antonio corridor and the Houston metro area,’ Weather Underground meteorologist Jeff Masters said. Harvey may be the strongest landfall in this area known as the Texas Coastal Bend since infamous Category 3 Hurricane Celia hammered the Corpus Christi area in August 1970 with wind gusts up to 161 mph, the Weather Channel said.”