Extortionate Airbnb Property with Habitual Liar Host

As a non-driver, I knew a spontaneous California trip would be a challenge but less so if I was close to Downtown LA or Hollywood. This conniving weasel advertised his trailer-park esque room (in his dusty, unkempt garage) as ‘close’ to everything. I explained that I was not driving and he was ever so attentive before I arrived. His directions to get the keys were a riddle: getting into the backgate required unlatching a hook that I could not reach, nor did he greet or see me into the property.

I found hair all over the sheets and towels (which I cleaned/removed). There was a 1950’s TV and the water pressure was pitiful. I also realized how far I was from LAX (though everything near LA seems far even before traffic). I messaged him asking for an iron/new towels and to notify him that my friend would visit but not stay over (via Airbnb and Whatsapp). He ignored those messages but the next night when my friend was over I receive an email from Airbnb requesting extra payment for added services as ‘he overheard that I had company and assumed they were staying’.

I assumed this had to be paid immediately or I’d get asked to leave. I paid it. I then told him he could have just verified this with me as I was next door. I left the next day (another guest was also extorted by him), told Airbnb what happened, and then after receiving no response from him, received threats about involving the LAPD as I had apparently stolen the keys. He later retracted this when he found them. His claims were so pitiful it was hilarious. I took pictures and video footage before leaving. He even commented at the beginning: ‘Don’t worry about the security deposit; it’s only for troublemakers and you don’t look like one of those people’.

He was a passive aggressive, sneaky prick and had oversold his dusty disgusting cave as a bachelor art studio. Airbnb only refunded the night I did not stay, not the extended charges. There was no kitchen access and the walls were so thin you could hear whatever grunting was common place in his barnyard… I mean household. My Uber app was playing up, so the stress to leave the property and locate a new one asap via Booking.com was terrible. I could not make calls without wifi as I had a phone from overseas. Never again, Airbnb.

What’s the Worst that can Happen with Airbnb?

How about traveling clear across the country only to find you can’t get into your rental and the host is nowhere to be found? In October, we booked two weeks at this lovely place near San Diego, CA. They looked legit: the owner is a lawyer, and their farm had recently been featured on the news. In fact, their listing mentioned staying at the property would fund an animal rescue. Who doesn’t love that? Not to mention they had glowing reviews as recent as a week before we left. So we felt comfortable with this choice. Imagine our surprise and dismay when we travelled 3000 miles to arrive at the home with no one to greet us and no way to get in. Mind you we had been up since 3:00 AM, and had now surpassed the 16-hour mark of being awake, schlepping our luggage around, having plane and airport funk on us, and wanting desperately to lie down and rest.

Multiple frantic calls and texts to the owner were not answered or returned, leaving us upset and in a panic about finding a new place that could take us for two weeks. I had communicated with the host, John, before arriving and he was well aware of our arrival time. There was a code lock on the door for which he could have easily sent us the code ahead of time, or even that morning, and he failed to do that. After an hour of calls to Airbnb (which was irritating in its own special way) and multiple area hotels, we booked a room at a Quality Inn; it was not what we were hoping for at all but it was clean and at least we could get in.

The host finally called us back and actually said, “Hey, how’s it going!”, as if he had no idea what was transpiring. As I felt my blood begin to boil I handed the phone to my boyfriend who told him that it was not ok that he left us hanging and we were refunded our money and are now moving on, in a much kinder way than I would have been able to.

So, a word of warning: you can’t solely depend on the reviews on Airbnb, because reviews like this one can’t be posted. They ended up canceling my reservation so now it’s as if I had no connection to it and am unable to leave a review. How many reviews are there for places that couldn’t be posted? Needless to say we are done with Airbnb. We’ve had two out of three bad experiences. It’s too bad, because some of these places are lovely and have more to offer than a hotel room.

Reservation canceled last minute, couldn’t get refund!

Found a great looking sailboat to stay on in the keys. paid for 3 nights. did airfare and rental car and another night at a hotel in Miami. Got a reminder on Tuesday of this week that they are looking forward to our visit next week. Got an email last night that the owners canceled our reservation. No explanation, nothing. The email had a spot that we could click if we wanted to use the money that had been billed for another reservation. When we clicked it we were asked to find a site. When we did, it asked for credit card info. Nothing hinted at the fact that we were using monies already put on the card. The way the site is run I was not anxious to throw more money down a drain that so far I could not get it out of. The other button was for a full refund. I clicked it…..and was taken to a page that dealt with referring friends to AirBnB…are you kidding me?!?!?! Again…no sign that another button on this page would get me my money back. It was like me taking a toaster back to the company I bought it from because it did not work…the person at the desk asks me how many egg timers I would like…..What……I want to take something back that is broken…don’t ask me about buying more. Will NEVER use this airbnb crap again.

GUEST FROM HELL – NEVER PAID ME AND DESTROYED MY APARTMENT IN NYC

I had a man from Los Angeles, named KYLE XANDER HENDERSON stay in my apartment and we confirmed back and forth through email on a certain amount of money for the stay ($760 to be exact). For some horrible reason the reservation was booked for $150 total for 5 nights in NYC, not $150 a night. When I realized this error Xander was already enroute to NYC and I explained to him the issue. He promised me he would accept the price change so that I would be paid $760. He confirmed several times with me he would pay me and I have text/emails to prove it. The following day still nothing confirming he accepted my alteration on price and he started to ignore me. Sure enough day 5 comes and this jerk still hasn’t paid me or accepted my price change. I texted and called him every day and still nothing. He left on the 5th day never paid me and I came home to find my brand new hardwood floors completely destroyed. I immediately contacted Airbnb and after literally 45 Calls to them and hours of waiting, no one will help me. I did get a call from them but its back and forth rhetoric. NO ONE WILL HELP ME! Anyone who reads the conversation between me and Xander can see this guy screwed me royally on the price. He strung me along, never paid me when I trusted he would and then left my apartment a mess. AIRBNB doesn’t care about their host or anyone. Because I didn’t have a large deposit on my place, I am most likely unable to get any money. I thought the whole point people use AIRBNB is because we are backed by their 1 million dollar guarantee insurance. I am in shock AIRBNB has screwed me so much and I do believe in karma and I hope KYLE XANDER HENDERSON gets what he deserves.