Account Deactivated Over a Dismissed Felony Charge

I recently started an account with Airbnb for a reservation for my family and myself. I paid for it, got the email confirmation, and was so happy. Thirty minutes later I got an email saying that I did not pass the background check. The problem was they had a DUI from over seven years ago on there three times. The real kicker is, a felony theft charge that was dismissed is what ultimately got my account deactivated.

This is completely unacceptable. This is discrimination and they are treating me as if I was found guilty. United States law states you are innocent until proven guilty. I was proven to be innocent; the charges were dropped yet Airbnb is treating me as if I was found guilty. I’ve called Airbnb and gotten no help. I called the third-party background check vendor and of course they are getting the process started. It will probably take 60 days before the situation with my DUI is corrected. However what ultimately will count me out with Airbnb is a dismissed case.

This is completely prejudiced of Airbnb. I have never been treated or excluded from anything in my life due to that dismissal case, and I do hold a professional license in the medical field. Yet Airbnb does not care to rent to me. This blows my mind. Part of me absolutely wants to contact a lawyer.

Posted in Airbnb Guest Stories and tagged , , , , , .

One Comment

  1. A guest of mine had same thing happen. Airbnb in its early days did NO background checks. After several bad events, they started. Their pendulum has swung from no background checks to being over exuberant & protective.

    Hopefully over time things will become more reasonable.

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