Airbnb Discriminatory Hosts and Their Civil Rights Violations

We haven’t traveled for more than two years due to the pandemic. We are all vaccinated now so I booked a very special tour for my family of baseball fans at the Baseball Hall of Fame.

I did this after reserving a very nice place on a lake for my family of four. My youngest daughter is a person with disabilities. She uses a professionally trained service dog specifically trained for her (he does balance work, interrupt behaviors, alerts, and retrieving objects).

I booked a home through Airbnb. I read their anti-discrimination policy and they suggest allowing the host to know about her service dog. I reluctantly did this and explained that her service dog is trained. I actually gave them more information than was required so they would feel comfortable that her dog is indeed a well-trained “actual” service dog.

Once the host found out he abruptly cancelled the reservation, citing “allergies.” I complained to Airbnb who sided with the host — they told them the house was occupied. We rented the whole house. I looked at the tax records and they also said the house was unoccupied and that there was monthly rental income. Basically, the host lied and that was the end of their so-called investigation.

I tried to find another place and every one of the places was denied access due to her service dog. I have documented all of the incidents with a paper trail. I’ve spent most of my life serving the public. I am really appalled at the lack of respect for my daughter. It is shameful.

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