Tag Archives: airbnb dirty

Guests Damage Stove and Leave Place Filthy

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I hosted a couple last summer. I almost canceled because I had a bad feeling but then decided to host them because they assured me it was just a vacation to see a concert and they were quiet and respectful. Well, that was a complete lie. It was evident upon my arrival when the guests checked out very early and ignored my messages when I asked them what time they would be checking out so I could meet them for my keys.

I decided to go over myself to see what was going on. They had checked out early clearly to evade me. I could not believe the mess and disgusting smells they left behind. They damaged my stove, which is a vintage gas stove. I messaged them confronting the violations of my rules. There was no answer; all I could do was warn others and leave a bad review.

I contacted Airbnb with a lot of photos they said I need to provide more information and invoices. I told them I cannot afford to fix my stove. I tried to get a quote but it was very difficult finding a vintage stove repair company and expensive. I kept up with Airbnb but they decided to ignore me. I told them I contacted the guest directly and they kept ignoring me.

Of course Airbnb did nothing to help. Airbnb needs to toughen up on guests violating house rules and damaging property. This is, after all, our home. We choose to share it with others.

Worst Airbnb Host Ever in Chula Vista

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I will never use Airbnb again. I rented an RV and then a room from a host in Chula Vista, California. Everything seemed fine at first. The RV had plumbing issues and the shower water was scalding hot for about two minutes and then went ice cold. Needless to say, I took very quick showers and lost many layers of skin. It seemed like a nice place for my dog, so I dealt with it.

I later moved into the house (he rented out rooms as well) and stayed in a sunroom with no privacy; I had to hide behind a crappy old piano to get ready for work in the morning. He did eventually build makeshift walls so it was okay. Emphasis on “okay”.

Fast forward a month later and a border patrol officer moves into one of the other rooms. He was disgusting and lazy; he would ask for rides to work and even had to nerve to ask the host to use his credit card to rent a car.

The bathroom was disgusting. It was like he was a porcupine with his pubic hair and would go in there and just release all of his “quills”. The hosts would get loud and drunk almost every night and leave food, pots and pans with food in them on the stove and all over the counters. For quite a while they wouldn’t even let me do laundry.

The icing on the cake was that they used my birthday as an excuse to throw a party that I neither wanted nor attended. I left so I wouldn’t have to deal with their drunk friends and neighbors. I returned the next evening and the host’s girlfriend (who lived there as well) accused me of having an affair with her fat, nasty boyfriend.

I told them the next day I was moving out and they continued making it more and more uncomfortable. The host used my Postmates account to order alcohol and never paid me back. When I told them I was moving out they increased my “rent”. There was no heat in my room, which is illegal in California.

I contacted Airbnb to complain and all they would do was refund me $150. The host also showed up at my work two weeks after I moved out to harass me. I had to tell him that if he ever showed up again I would contact the police and file charges. He said “it was the only way I knew how to get a hold of you”… he had my phone number. The most horrible experience of my life.

Moldy, Smelly and Rude Host. What more could you ask for?

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We rented a property in Redington Shores for two weeks. We were prepared for the old, outdated, small space as that was what was shown in the pictures.; our expectations were not high.

What we were not prepared for was an air conditioner that sounded like a jet engine taking off that emitted a nauseating smell that resembled urine. Also, the teeny tiny shower that had mold around the entire floor edge. We tried to sleep through the night but at 2:00 AM we turned off the air conditioner in the hopes of the smell going away and quieting the noise.

In the morning we called our host. She was indignant that we could even begin to have an issue with her property. She told us that all air conditioners make noise and it was impossible that it smelled anything like urine (we have lived in multiple homes with window air conditioners and none sounded like this).

Then she informed us that there was no mold in the shower.We offered to send pictures but she declined. We have attached them here. We also sent them to Airbnb. We told her the kitchen light seemed to have an issue. When you turned the light on, it flickered but then went out. We were concerned there was a short in the wiring. She questioned how we were turning it on. We are not PhD’s but we are educated adults who know how to turn on a light. She then informed us it didn’t matter because there was a lamp nearby.

She was the opposite of what we would consider a host; she was rude and basically called us liars. She said we were not there to critique her property. Since she was so uncooperative, we decided to check out of her property. She then lied in her review and said we had already checked out of the property when we called her.

We contacted Airbnb and they were totally unhelpful, saying that we did not have any documentation of the conversation. I guess that was our mistake in calling her rather than texting. We put our review out there and her response was very sarcastic. She has multiple properties in this building.

Friends of our had rented the space next to ours for the second week. We called and told them to cancel. Although we could not go into the space, the blinds were all broken. The pictures on the website showed a nice area in the rear of the house with an umbrella table and chairs. There was nothing there except broken furniture.

Now there are similar reviews to ours in other posts on her property. I would think Airbnb would be more interested in their customers. I actually responded to our representative from Airbnb and heard nothing back. Although we requested our money back since the place was unlivable, we were given our $90 cleaning fee. It was more an insult than a consolation.

I’m not sure if this link will work but this is the place we had rented. Here are her other places on the same site. I wish I had known about this website earlier.

Avoid Bait-and-Switch Airbnb Hosts in Paris

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The following is the story of the last 20 hours. On April 1st, I received an email that my Airbnb flat wasn’t accessible 10 minutes before arriving on site. Since I was travelling, I only noticed when I arrived.

I was offered a different flat in exchange which was 7 km from the original one (I had my reasons to choose the area and good luck travelling through Paris during rush hour). I took it and spent the night there.

The morning of April 2nd we had an appointment at the original flat at 9:30. I was there; nobody came. After 45 minutes in the rain, a delivery service delivered some badges and a key. I entered the building as described in the access instructions, but there was no door that matched the description or the key.

After another endless back-and-forth via mail there was no conclusion because I realized that the person who claimed to be the owner didn’t actually know the premises at all. I went to the gardienne of the residence and with her help we found that the studio was in a completely different location, obviously without a lift as described in the access instructions.

While going to the studio with the gardienne we stumbled upon the owner who claimed not to know anything about the rental, and that he delegated everything to an agency. This meant that the person I was talking to and who claimed to be the owner was not. He didn’t tell me his name, even after I asked. In any case, the “real” owner rejected any responsibility, which I found outrageous, considering he was the owner.

When entering the location, I found a tiny room without daylight, dirty cupboards as if just installed, and so small that opening the only sofa for sleeping meant not having space left to move anymore. I felt very uneasy because of this unprofessional treatment. I lost an entire day because of these people’s inability to get organized, a day that I had planned to meet people that were only available this day.

I came here for business and instead of taking care of my business I had to chase down access to a studio, because nobody at Airbnb even knew where it was. When I saw the dirt on the cupboard I had had enough and booked a hotel nearby.

Alas, I didn’t take photos and I’m bracing for a long email exchange with Airbnb. There was another commentator who mentioned it looked like a cash cow and they weren’t concerned with the guests. That’s exactly my impression with this host.

Charged for Repairs and Unable to Reach Anyone

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Airbnb charged my credit card an unrealistic amount and called it a repair. There was a gas leak in the kitchen when we got there. It smelled like dog urine. An overflowing sink was clogged up when we got there. I had to unclog the drain in the shower myself before I could shower in the unclean shower. It was a nasty and disgusting visit and then I got charged for repairs?

Awful experience. When I called to dispute the charge they beat around the bush and said they could not help me. I asked for a supervisor and customer service immediately said all the supervisors were busy. Really? How do they know? They didn’t even try. After 15 minutes on hold to “find a supervisor” the waiting music stopped and Airbnb customer service hung up on me. This is no way to run a business.

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The Type of Cleanliness Airbnb Endorses

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I took my husband mountain bike riding in Rotorua for his birthday. We booked an apartment in downtown Rotorua. We arrived at our accommodation and the apartment was filthy.

The toilet had poo on the seat and lid, and the shower had scum all over the screen and tiles. There were dirty marks on the floor, the microwave door was filthy, the button to open the microwave had a big dirty mark, and there were dirty sheets shoved in the wardrobes.

I called the host back, showed him the issues and said this wasn’t acceptable. He tried to tell me the apartment was clean. I then showed him the poo on the toilet seat and lid. He got a wet cloth – no detergent or disinfectant – and tried to wipe the poo off. The apartment had clearly not be cleaned. He didn’t offer to clean nor have the apartment cleaned.

I took this up with Airbnb and first they rejected my refund because they deemed this as a cancellation, even though we had been in the apartment with the host. The next excuse was the host tried to rectify the situation. Finally, Airbnb advised they deemed this as low severity. Their policy clearly states the premises need to be clean and sanitary. Please see the photos which Airbnb endorsed in their guest policy.

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Duped by Host, Airbnb Refused a Refund

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I booked a place in New Jersey for spring break based on reviews I read. I payed full price with a one-time payment of $811.03 for five nights. It was my first time ever using Airbnb. I stated that to my host and he used it against me.

The communication was good until I got to the place and saw the mess. The smell gave me allergies right away The floor was very sticky; the maid was still working on it but couldn’t clean it. The futon in the living room was broken, and the dishes were dirty.

I texted my host about it and he didn’t reply at all. I went to a hotel and the next morning he texted me asking me how my night was. I was so surprised. I told him that I didn’t spend the night and that I texted him the day before and was sure his assistant and maid told him that I had left. I didn’t understand his message. He didn’t reply. I asked for a refund and he declined, saying that he was never informed of the issues.

I immediately got Airbnb involved. They never reached out to me until I called their customer service line one week later. The first representative told that they were sorry, they were very busy and that they would refund me and even probably for the money I spent for the hotel. He told me he was going to make my case a priority and a case manager was going to reach out to me.

The next day a case manager emailed me introducing herself. She emailed me back, saying that the host said I checked in early and that’s why I found the place like that. I showed her that I was on time. She emailed me back now saying that I should have canceled the reservation and gotten Airbnb involved as soon as I noticed the issues. All she could do was refund me for one night and the cleaning fee.

I found it very disrespectful the way they treated my case because it was one excuse after another. Their representative on the phone told me that I had 72 hours after the issue to get Airbnb involved; I did it less than 48 hours after the issue. Now the case manager is telling me that I should have gotten Airbnb involved in the next 24 hours after the issue.

They are all from the same corporation but they have different stories to use to not refund your money. I thought Airbnb was a serious company but apparently not. Something needs to be done to shut that company down.

Everything Went so Wrong, No Help from Airbnb

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Sorry if this is too vague, but I can check and verify all the details later if needed. I’m sure I don’t remember even half what happened. It was the summer of 2017, and I was on one of the Canary Isles – Teneriffe – with two boys, aged 18.

It was out of season, but surprisingly, most of the Airbnb hosts were also on holiday. There were not many options for staying, specially when we drove through the mountains. We found a normal looking house, and paid for two or three nights.

The host was suppose to be fluent in several languages, but when we arrived, he was so nervous that he couldn’t say more than ten words. The ceiling of one room was covered in kerosene, and the smell of chemicals was toxic. We opened the windows, and waited half an hour.

The bedroom heater was a humidifier, not a heater at all. Many places were so dirty that they were impossible to touch. There were no cups or plates in the kitchen (two mugs were shattered, and leaked tea on the table).

We could not sleep, because rats or rodents were living in the ceiling, drywall, and roof. There were ten more small things that weren’t so urgent, but were annoying/broken, etc).

We left early the next morning, after sleeping in our cold car outside. The host denied everything, and we didn’t even get a refund.

Airbnb handled the matter really badly. They asked for photos; we had photos of ten other things, but not the rats. The house was partly renovated, but attached to another half that was in ruins. Many areas were unsafe and not suitable for human habitation.

I’m 50 years old, and this was truly one of the worst experiences of my life, concerning places to sleep. The most concerning factor was Airbnb unable to offer any help , guidance, advice or anything.

How to Move on a Problem Airbnb Guest?

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Someone please help me with some advice as how to address a guest who has kept the bedroom really dirty. He is a long-term tenant and the bedroom looks totally trashed. Fortunately he’s often out so he doesn’t use the kitchen very much.

He has told me he has never cooked in his life so when he cooks something he has burnt my frying pan and the things he’s washed are all grimy and oily feeling when I pick them up.

The bedroom is the main problem. It has been a month since he changed the sheets, doona cover, and pillow cases from his bed. It’s problematic in the hot Sydney summer. He’s also had a bad cold.

When I asked him to please change his sheets after a month, he agreed reluctantly and put the fresh sheets I’d given him over the bed. I noticed last week they had been pushed down and the mattress protector has also been pushed off; he’s sleeping on the bare mattress.

The room already smells really bad with empty biscuit and chip packets and a used jar of Nutella sitting open next to his bed. I know this because when he goes out he leaves his door open and I can smell the stench from the room.

I’ve had a similar problem in the past with a guest not changing their sheets during their stay in my spare room. After they left the sheets, doona, and pillows smelled of rancid sweat. The smell stayed on even after washing and I ended up having to throw it all out and buy a new set of everything.

I have even had problems with him using the bathroom. He left a soaking wet bathmat where he’s said he soaked the floor and had to mop up… so he used the mat, then left it scrunched in the corner. I’ve been repeatedly hanging the mat up to dry. When he couldn’t see where it was he used my personal hand towel to wipe the floor and then hung it back on the railing soaked and dirty.

I’ve tried talking to him but he’s often out. When I try to raise something he always says “yes” but keeps on with the same behavior. I feel like I’m living with a 15-year-old teenage son. Not a young man in his mid 20s. I get the distinct impression he has never had to clean up after himself. They are not necessarily big things but a series of little things that are incredibly frustrating.

I’ve tried ringing Airbnb and the assistant at the call center in the Philippines says I can’t do anything about it. They have discouraged me when I said I was considering asking him to leave. The latest is that he doesn’t flush the toilet properly after doing a number two. They discouraged me from asking him to leave, saying it would be negatively assessed by the organisation if I did so. They said if there is any damage to my property that I could only send them photos after he has vacated and then I’d have to submit a claim to their resolution center. I have another three weeks of this guest and I feel stuck. Any suggestions?

Fleeced and Kicked Out by Crazy Airbnb Host

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This nightmare began when I saw an ad for a three-bedroom house on a cul-de-sac in Walton, Kentucky. I contacted Airbnb and made a reservation only to find out the address that I was sent to wasn’t the correct address. I called the host who gave me an address some 30 minutes away.

When I got there, there wasn’t any three-bedroom cul-de-sac; it was a rundown trailer park with a bunch of rundown trailers. When I got inside, the nightmare turned real: the floors had large holes in it with pieces of carpet trying to conceal it.

There was another guest there that told me to run but I thought he was joking. The host put him out for telling me and I told her she should put locks on the doors so guests could have privacy. She flipped out on me.

I stayed up that entire night and went to work the next day. When I came back, she had changed the locks and kept my stuff. I contacted Airbnb because I had nowhere to sleep outside. For three days I called Airbnb and they had the nerve to say go get pictures.

Then they said the host refused to give me a refund. Did you really think that I would ever get any resolution? No refund, no calls back, nothing. I just got ripped off. I am going to the news stations to sue.