Sorry if this is too vague, but I can check and verify all the details later if needed. I’m sure I don’t remember even half what happened. It was the summer of 2017, and I was on one of the Canary Isles – Teneriffe – with two boys, aged 18.
It was out of season, but surprisingly, most of the Airbnb hosts were also on holiday. There were not many options for staying, specially when we drove through the mountains. We found a normal looking house, and paid for two or three nights.
The host was suppose to be fluent in several languages, but when we arrived, he was so nervous that he couldn’t say more than ten words. The ceiling of one room was covered in kerosene, and the smell of chemicals was toxic. We opened the windows, and waited half an hour.
The bedroom heater was a humidifier, not a heater at all. Many places were so dirty that they were impossible to touch. There were no cups or plates in the kitchen (two mugs were shattered, and leaked tea on the table).
We could not sleep, because rats or rodents were living in the ceiling, drywall, and roof. There were ten more small things that weren’t so urgent, but were annoying/broken, etc).
We left early the next morning, after sleeping in our cold car outside. The host denied everything, and we didn’t even get a refund.
Airbnb handled the matter really badly. They asked for photos; we had photos of ten other things, but not the rats. The house was partly renovated, but attached to another half that was in ruins. Many areas were unsafe and not suitable for human habitation.
I’m 50 years old, and this was truly one of the worst experiences of my life, concerning places to sleep. The most concerning factor was Airbnb unable to offer any help , guidance, advice or anything.