Airbnb Allowed Bookings When My Calendar Was Blocked

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There is a flaw in the Airbnb system when it comes to same-day bookings. The following has happened to me now at least five times over the last two years (it could be more but I recall five for sure). The situation is this: if someone goes to Airbnb looking for a same-day reservation it allows them to book my studio even though my calendar is blocked. It only happens when it is a same-day booking and the calendar is blocked by me as opposed to an Airbnb reservation already on the calendar.

I have my calendar synced with booking.com, HomeAway/VRBO, and a couple others. If someone books on those other sites it automatically blocks the dates on my Airbnb calendar. In addition, I manually go in to block dates when I have a cash paying guest that is not booked through an online site. I didn’t understand what was going on the first couple times but by the third time I figured it out and I told Airbnb customer service to please forward the information on this flaw up the ladder to whoever needs the information to fix it. Every time this happens I tell them again.

Well, it just happened again on Saturday, February 10th, 2018. The guest booked at about 4:15 PM stating he would be arriving between 6:00 PM and 8:00 PM that night. I already had a guest in the studio who was not scheduled to check out until Sunday. I had to call him to explain that Airbnb messed up and that this is not the first time this has happened to me. I had to call Airbnb and after waiting on hold forever (as usual) and explain what happened they cancelled the reservation with no penalty to me (supposedly). Now, to make matters worse I got an email today asking me to review this guest. The following is exactly what the email said: “You can leave a review for your guest even though the trip was cancelled. We won’t share your review until after [the guest] leaves feedback for you”.

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Reservation system not user friendly for newbies

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I saw a house in Bellevue Wa area hosted by Kevin. Property was recently listed on the site, and I entered my dates, CC info, and provided a “story” that the site suggested to get accepted. I received a email from Airbnb stating it’s waiting host approval, then shortly afterwards a email from Kevin saying “looking forward to your arrival”. Assuming everything was a done deal I read the email on my mobile phone, and expected to be charged and planned the rest of the trip. I had left the page on my PC and this week I noted one of my dates were available. Confused I logged on to the Airbnb site and saw I was accepted, and to click on confirm. I never saw this from my mobile, and why they’d send SMS messages saying I’m good to go, but not to state I’m risking losing it. Kevin said “sorry, you can not book for that time”, and “Airbnb’s system is confusing”. I’m pissed off, but I’d be really torqued if I made it closer to the date wondering where my confirmation is. I’ll never use their system again, I should have gone with a hotel, and I will again.

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