After a decade with Airbnb, they suddenly blocked the calendars on all my listings with no explanation. I found out when I was checking my Airbnb calendar (because I have been very busy) and realized that all the dates were blocked.
I have called several times a day for six days now and gotten no explanation as to why this has happened or when it will be resolved. Every time I call I get customer service who says “I am so sorry, we understand but I can’t help you. I will escalate this.”
No matter how hard I push I can’t get through the firewall in place which adheres strictly to the Airbnb “policy”. There is a team (but no one can tell me what team) that supposedly is looking into this issue (which will not be identified). So just like that, Airbnb is preventing me from getting any bookings.
I have contacted Fair Shake because it is wrong for a big company to treat me like this. I also emailed Brian Chesky, but who knows when he will respond. I spent the day posting this on various websites so others are aware of how terrible customer service is with Airbnb. There is literally no one who can answer legitimate questions.
I am looking for alternatives. I started with VRBO. Where else can I post my listings?