I run a business where I frequently use Airbnb’s services for myself and crew from Washington to California on a bimonthly basis for the last five years spending tens of thousands of dollars with all (but one) perfect reviews from hosts. This last trip, while cleaning up, we did a load of dishes in the dishwasher; it leaked on tje floor, but went unnoticed.
I got a request from the host for $1,000 for damage done to the floor in front of the dishwasher (apparently the dishwasher leaked and warped a 2×2 section of flooring in front of it). I refused the request for payment and called Airbnb to explain the leaking dishwasher was not intentionally done by us. Airbnb said they would look into it.
Two weeks later, at 2:30 AM, I received a text from Airbnb that they determined I was at fault, and now the bill for repairs was $2,500, due immediately. Without waiting for a reply from me, within seconds, I received a text from Airbnb saying an attempt to withdraw the $2,500 from my checking account failed and threatened that any funds from any current reservation by me could be forfeited.
What right does Airbnb have to withdraw funds automatically, without my permission, to resolve a dispute? I immediately called Airbnb to find out why the request for funds went from $1,000 to $2,500 and why in the hell they attempted to withdraw funds from my account without my permission. I have been waiting two days for an answer with an additional five calls to Airbnb to get answers.