Football Game Turned Disastrous for Host

What was supposed to be a routine family stay for one night with two adults and two children turned into a nightmare for me, the host. The guest booked was coming from out of town for the evening to attend a Monday night football game. He was supposed to be leaving early the next morning.

First of all, they could not follow check-in instructions and attempted to get in the wrong door, resulting in an angry phone call to me complaining that they could not get in. I realized they were at the wrong door and instructed them how to get in – no big deal really. The next day I went to change the bedding, towels, etc, and the first thing I noticed was water dripping off the counter in the kitchen, running into a cabinet and onto the floor. The entire counter was flooded and the coffee maker was plugged in and immersed in water. It was a Kuerig and was totally flooded with water. It was ruined and had tripped the circuit breaker.

Next I found all the bedding piled in the center of the bed. I removed it to find a peed up blanket, comforter, sheets, and mattress pad; even the mattress was soaked. I decided to tour the entire house at that point and found surprises in every room. My entire home had been ransacked and searched –
every room, every drawer, every cabinet and closet.

The heat upstairs was left on at nearly 80 degrees. An unfinished attic space was entered, ransacked, and the lights were left on. This was a room no one should have any reason to go into (I have now locked that room down). I went to get the vacuum out of the utility room, and it was broken. It looked like it was ridden as a toy – not used, but just abused. The plastic parts could not be repaired and it was now junk.

I opened the blinds on the patio door and noticed my awning was half extended. It wouldn’t operate anymore. The remote for it had been hanging on the wall behind a TV and it was laying on the counter. It was cold and dark out when the guest arrived and there would have been no reason to even use the awning. It appears to be ruined.

All the while, I have been trying to get an estimate to Airbnb for a resolution. I began taking pictures and documenting. Everything pointed to my final conclusion that the parents arrived with fast food and several canned and bottled alcoholic beverages, left their 12- and 6-year-olds unattended in my home, and headed for the game. What could possibly go wrong with that? Who takes their young children to a strange city, in a strange home, and leaves them alone?

All of the damages were done by the children, unknown to the parents. They later said they didn’t even know about a vacuum cleaner or an awning. Of course they didn’t – they weren’t even there. After finding several used K-cup pods, I also concluded that the kids had several cups of coffee before they broke it. Kids jacked up on coffee and left alone in a home…

I was emailed by Airbnb yesterday denying my claim in full even after providing proof, pictures, receipts, and the like. I have been in contact with them multiple times, the whole time thinking they would settle for something with their host guarantee. I originally asked for $2,500 and got nothing? It is evident that Airbnb will not honor their host guarantee even with unrefutable proof of loss. I am now working out of Airbnb Hell and looking for other options for my house so this doesn’t happen again.

Airbnb Party Houses Are Out of Control

“I’m in hell. This is hell and I’m in it.”

That was the second to last complaint I left with Airbnb about the McMansion next door. The last one I just left a few minutes ago, at three o’clock in the morning on a Friday. I have to get to work in a few hours. I live in a residential area of Los Angeles. There’s a high school nearby, lots of homes and apartments, and it’s comfortably far from noisy areas and nightclubs. Within the past couple years, one of the properties right behind our apartment complex underwent construction, and when it was completed there was a massive open-plan mansion there. Just kind of wedged in among the other houses. It’s a quaint little neighborhood just off of Melrose.

Walled off, it’s like a fortress that you can’t see into, but you can certainly hear everything happening within. There’s a large pool area and a patio in the back, about ten or fifteen feet from the bedroom windows of every rear-facing apartment in our building, and you can hear the rushing of the swimming pool’s water feature with your windows closed. That’s actually quite nice… it’s like camping near a tiny, douchebag waterfall.

When there are guests staying there, you can hear the water feature and literally everything else, and that’s why I’m in hell. The property owner rents this property out at $600 a night. That attracts two types of clientele: people pooling their cash and looking for a place to party, and rich douchebags. The difference between the two groups is negligible. No matter who the guest is, it always results in some form of party, with shouting, blaring music, and general assholery until around four o’clock in the morning on any given night. It doesn’t matter if it’s a Saturday or a Tuesday.

These people paid $600 to party in a mansion in our back yard and – by god – they’re going to make the most of it. We can close all of our windows and crank up the volume if we want to watch a movie and it makes no difference; the noise carries so well and so aggressively that any music or shouting drowns us out in our own home. It’s like they’re bringing the party into our apartment, into our living room, into our laps, sitting right down and screaming in our faces.

To escape the noise, I’ve devised a lot of tactics, mostly involving a variety of white-noise devices and noise-cancelling headphones. What a future we live in. Several people in my apartment building have complained, either to the police or to Airbnb. It’s not like we were expecting much, but Airbnb somehow exceeded our expectations in not giving a single f#$k about us or our complaints. The police – I was told the last time I called – are generally putting up with too high a volume of calls to deal with noise complaints.

The property owner, who lives (I think) in France most of the year, is the kind of guy who charges $600 a night for strangers to party in his party mansion, so his capacity for caring about whether or not his neighbors sleep at night is buried away somewhere in the wretched cavity of his decomposing soul. One of our neighbors was talking about going to the local courthouse, but as of yet, nothing has materialized there.

I spent an hour one night just trying to make contact with the guests who were having the world’s loudest bachelorette party. Or maybe it was a birthday party. Or maybe I don’t give a f#$k what it was. All I really care about was the five hours of shrill screaming that started at 7:00 PM and somehow lasted throughout the entire night. I discovered that the wall surrounding the mansion is apparently very good at letting noise escape, but also very good at keeping noise out. I shouted, I pounded, I shouted some more. The front gate was locked, of course, and it wasn’t until the next day and I was speaking to a neighbor that I discovered the property owner had disconnected the front gate’s buzzer, so that if you buzz it for an hour in the middle of the night, no one inside the mansion can hear it. Ultimately, I wound up scaling one of the property’s walls in order to get the attention of the guests so they might be so kind as to shut up. Great times, all around.

The long and the short of the matter is, the poor suckers who live in my apartment complex – all of whom have jobs we need to be rested for, some of us having children who definitely do not manage well when they don’t sleep – are living within ten feet of a nightclub. A shitty, horrible nightclub. For me, the ordeal will be over on the 15th of December. That’s when I can move into a new place in a different part of town, where I’ll be able to sleep at night. My roommate is moving out on the 8th. For a moment we entertained the notion of sticking out the rest of the month, like normal people living in a normal apartment, but there’s nothing normal about this. There’s nothing normal at all about this. This is hell. I’m in hell.

New Years Eve Nightmare – Defrauded by Students

When I was a full time caregiver for my terminally ill father, I listed my home on Airbnb to temporarily generate income. This was my only source of making money, as I was spending 60 hours per week with my father. On December 30th, 2016, I was approached by four college students who claimed they were from Ivy league schools and hosting a small reunion for the four of them on their first winter break home from college. Instead, the following happened and my home was destroyed. I have been left with nothing, and no help from Airbnb whatsoever. All of my furniture and possessions were either stolen or destroyed. I am at a loss for words, as I have given up all hope of recovering any of the life that I had worked so hard to build. The video will show you everything. Please help.

House Completely Destroyed by Airbnb Guests

I rented my villa in Marbella, Spain to a guest from Ireland. He informed me his family were arriving the following day. Subsequently I found out that six or more young guys turned up and in the week they were in my house, they destroyed it. Airbnb has been ‘looking into this’ for five weeks now. They blocked two toilets with whole rolls of toilet paper, ripped a door off the hinges, broke my washing machine, made cigarette burns on my brand new couches, vomited on the bed and walls and around the toilet, made marks all over the walls, and somehow got them wet. I had to employ three cleaning ladies for eight hours each, fix the toilets and door, and purchase new linen, towels, and glasses for what wasn’t broken or thrown out. I’m not sure how many people were sleeping on the bed but the supporting boards were also broken and this was a €3000 bed. The damage and costs equate to around €10,000. At check out, when we were supposed to meet, they vacated the premises and locked me out of the house without meeting me or giving me the keys back. I had to employ a locksmith on a Sunday to change my locks. It has caused me a lot of stress and my house is ruined.

What’s the Worst That Can Happen After a Stay?

Our group of 18 rented out a cottage this weekend. Our stay was great. Our host was great. We had no complaints about the property. After checking out, I wrote a great review and our host left us a great review as well. We left the place immaculately clean (especially since there were 18 of us). Later that evening, I got a message from our host (through text) that their neighbour was very unhappy and that there had been a lot of noise, excessive partying and loud music playing. During our stay, we did not have a complaint by the neighbours even once and we were very respectful about turning down the noise after 10:00 PM. I only remember us getting loud while playing card games since we get competitive, but that was way before 10:00 in the evening. Anyway, I told our host that wasn’t the case with regards to the neighbours’ complaint and that we were very respectful and apologized for troubling their neighbour. They seemed very understanding and thanked me for clarifying what really happened. I was wondering if there will be any repercussions on our end since we’ve already submitted reviews? What’s the worst that can happen if they don’t believe us?

Guests Trashed our Home, Airbnb Ignores us for Weeks

This guest and his family completely trashed  our home. We came home after five weeks to a complete infestation of flies, fruit flies, maggots, bed bugs and lice. This guest never took their trash out in five weeks in July; they simply left it in the house and, as you can imagine, the condition of it was deplorable. We found piles of maggot-filled trash bags inside our home. The smell of rotting food and trash was overpowering. The swarms of flies required multiple treatments from a professional exterminator, who said he had never seen anything like it. They apparently ate in every room in the house (living room, bedrooms, bathroom) and left spilled food on the rugs, couches, and bathroom floor. I’m not talking about crumbs; these were chunks of meat, broccoli, and tomatoes on our furniture just surrounded in flies and maggots.

They broke our TV, refrigerator, and dishwasher, ripped our brand new bed sheets and bedspreads, put tables on top of bureaus (why?), left the mattresses on the floor (had taken off the bed frames), and clogged up the kitchen and bathroom sinks with god only knows what. Our home will never be the same. It’s been over two weeks and the stench of these disgusting people is still in our home. We had to have exterminators come back twice to eradicate the flies and eventually had to throw everything away: beds, couches, pillows, rugs, sheets, towels. We hired professional cleaners to remove the dead bugs not once but twice. These guests lived like complete animals but that does not explain how as human beings, they could completely disrespect and destroy another person’s home.

We have been going all through the proper channels with Airbnb for three weeks and we cannot even get anyone to contact us regarding our claim for over $20,000 worth of damage. They supposedly cover up to $1,000,000 but I don’t believe it. We’ve been waiting on hold for hours at a time, and sending multiple emails with no response. Customer service agents claim to have no authority to do anything except send an email to a supervisor say they will contact us but they never do. We sent 50+ pictures of the damage to our home, videos, receipts for everything, a copy of the police report, and there has been nothing from Airbnb.

Our family has been displaced from our home for three weeks, having to stay in hotels and pay for and replace our damaged items completely on our own. Our lives have been put on hold and this incident has caused our family great emotional and financial duress.

Airbnb Party House Keeps Getting Worse for Neighbors

Our next door neighbor has turned his entire property (large house and guest house) into Airbnb rentals. He does not live on site. There have been multiple loud rave-like parties and there doesn’t seem there is anything we can do. We always call him personally and he refuses to take any responsibility. He says it’s Airbnb’s fault because they get the renters. He says to call Airbnb (haha, a lot of good that does) and then he says to call the police, which we do. They have come out so many times and there’s not a lot they can do either because the owner isn’t on site.

The latest rave resulted in a near riot in front of the house when drunken partygoers screamed and fought in the front yard when the police came for the third time that day. The party had started before 1:00 PM and this was at 1:00 AM. The whole day, disgusting foul music was pouring into our back yard. We couldn’t use our yard at all. There was screaming, fighting, and lots of free flowing alcohol. This was the worst that it has gotten but there have been plenty more events like this. He has been getting $1000 per event beyond the rental fee. These people did not tell him that they were having a party so he was mad also but still, he just told us to call the police. In the past, he actually had the nerve to ask me to go and quiet the partiers.

This last weekend, he sent his 70 year old mother over and she was afraid to introduce herself to the police. Then when I called him; he called his mother a coward. We are at the end of our rope and don’t know what to do. He has now posted “no events” on his Airbnb website but that isn’t going to help if the renters lie to him. Besides rave-type parties, we have had to endure a drug intervention with a poor addicted woman screaming and shrieking as she was detoxing. I did find an online form to complain to Airbnb as a neighbor. We’ll see how that goes. Not betting it does a thing.

Airbnb Guests Throw Party And Damage Our Home

I am sharing my story because I feel all hosts need to know how important it is to protect your home from unruly guests. We recently had our first guest in our vacation home on the Columbia River by the Gorge Ampitheatre. Sadly, our first experience did not go very well. We met the group coming in (a party of eight), went over the house rules, walked them around our home, and felt like we connected with them. Our home is a special place in the world, and we really were hoping to attract people that would enjoy it.

Unfortunately, our guests decided to host a party there and had over 50 people in our home. Our floors subsequently were damaged (over $14,000). We contacted Airbnb. We were directed to message the guests to see if they would pay for the damages. After three days of no resolve, we were allowed to escalate this to a case manager and seek coverage under the “Host Guarantee”. Our case manager asked us to get a bid from a contractor as well as furnish them with the original cost of the flooring (not the easiest thing to find, but we did). They had us send pictures of the damage to them as well as provide a professional statement from the contractor. We did all of this (keeping in mind we live over two hours away from our vacation home), and in the end, Airbnb emailed this to us (our home is 800 square feet):

Thank you for your patience throughout this process. After careful review of all related documentation and communication, we have issued a $50 security deposit payout for the reported damage. You can view this payout in your Transaction History. While the documentation you provided far exceeds this amount, Airbnb is only able to reimburse for fair market value of the damaged areas in question. The average laminate flooring costs from $2.40-$4 per square foot and since you have higher grade flooring, we’ve issued the payout based on $5 per square foot for the 10 feet of estimated damage. It’s been a pleasure to assist you. Please let me know if you have any further questions or concerns regarding this case.

$50 on damages over $14,000 (we have a $1500 security deposit on our rental… who knows where that went) and no further explanation as to how they came up with $50. We have emailed, called, and have gotten no support or help. I am shocked as a frequent Airbnb traveler as I have always had good experiences. As a host, this can’t be the way business is conducted. We are devastated. Does anyone have any thoughts or ideas as to where to take this issue?

Memorial Day Airbnb Disaster Could Have Been Avoided

We have used Airbnb for almost a year now. We’ve had several issues with prices randomly changing and people booking our home for holidays at an off-season daily rate. That is not what this story is about, though.

On Memorial Day Weekend 2017 we rented our house out to a party of ten. Our house rules are very clear: no smoking, no parties, and no more than ten guests. As many people do, we count heads with a ring doorbell. We noticed a party developing as group after group showed up.

Saturday morning, we called Airbnb to ask if we could evict the renter without issuing a refund. We intended to keep the deposit as well. We also did not want negative feedback. We spoke to an Airbnb representative who was absolutely clueless and seemed to want to make our call about himself. We were told, “they can leave feedback if they stay at your house. They can request to be refunded.”

Not wanting to lose over $2,500 or get a bad review, we left the guests alone. We were told that the Trust and Safety team would contact us as this was urgent. They continued to promise there were no more than ten people. Over the next two days we gathered videos of probably 100 people coming into our house. Still, we waited for Trust and Safety to contact us. They didn’t, so we called back. This time we spoke to a supervisor who told us the same thing as the first representative.

On Monday, I came to my house to find carpets ruined, furniture broken and stained, and the decks trashed; everything appeared as if there had been a wild party. We have videos of the partygoers, the drinking, puking in our bushes, and other deplorable acts.

We want to submit a claim, but how? Trust and Safety won’t tell us what to do. Why? Because after more calls than I can count, they have not reached out to us. We have 14 days to submit a request. We don’t know if that means a request to the house violator (guest) or through resolutions, or through the host guarantee. Airbnb told us to “submit your request for additional guests and cleaning first. That goes to one department. Then we have another case for your damage.”

I don’t have a case number to refer to. We have many thousands of dollars in damage and Airbnb just refuses to lift one finger to help us. They have many unqualified people to answer their phones, but all they can do is BS us about how important our call is. I will upload files after I have some resolution. However I am thinking if Airbnb does not want to involve themselves in this, maybe it’s time for an attorney and perhaps a class action suit.

My Place was Trashed and Airbnb won’t Pay

A guest booked my place for three nights. She agreed to my house rules: no parties, no noise, be respectful of neighbors, and have a maximum of four occupants. She hosted a prom party with a large group until 4:00 AM and trashed my place: they jumped on the bed, ripped kitchen back splash tiles off the walls, left spilled booze pooling on my countertop (it seeped into the seam, inflated and warped the countertop so much I had to replace it). All of the linens, comforters, blankets and towels were covered in food, makeup, and booze. The inside of the oven was black with food scraps and a big pile of stinking, rotten forgotten food. The floors and furniture were covered in scattered garbage, half eaten food, drink bottles, and personal items that had been left behind. My dishes and decorations were found tossed around in different rooms. What normally takes four hours to clean took twelve hours. The cleaning and countertop repairs cost me over $700. Airbnb took eleven days to get back to me, despite many calls I made asking for an update. They responded via email, refusing to pay for anything and described it as normal wear and tear. I emailed them back twice asking for someone to contact me, but they have not. I have hosted for almost two years and have had hundreds of guests. I have never put a claim in. I have zero trust and don’t feel safe using Airbnb after their refusal to honor the host guarantee. If it doesn’t cover partiers trashing your home, what does it cover? It appears that the host guarantee is a scam that gives you a false sense of security. If your place gets trashed you have no recourse.