When I arrived at my Airbnb I would have had to walk over a group of homeless people living inside of the building just to get into the apartment. The host refused to give me a refund and refused to help me.
I called customer support and they told me they would help me find a new reservation and call me back. They never did. I called back and waited for hours for any call back or help. I was stranded in LA alone, hungry and beyond nervous in the dark for hours without a place to go.
After countless phone calls to get a refund I still haven’t heard back. The people in customer service are not helpful or professional.
On top of all this the reason the host wouldn’t cancel was because he knows he will still get the money; even if I complain, he doesn’t have to give the money back. He gets to keep the money, he told me a lot of people complain about his rental but if he doesn’t agree to give a refund, he keeps the money. I can’t leave a negative review and I can’t do anything about it.