Robbed in Lisbon Apartment, Only Hosts Helped

We have just come back from a nightmare of a vacation and only sharing this with you all so everyone can be safe and secure themselves as everyone is traveling for the summer holidays.

We were in Lisbon June 10th-14th. On June 12th as we returned from our day out, we unlocked the apartment door. To our shock, we had been robbed. All valuables, personal belongings including clothes, shoes, purses, etc… everything of ours was gone.

The police didn’t cooperate as we were tourists and Airbnb customer care did not bother to respond to our urgent calls until the afternoon of the 13th. There was not a scratch or any forced entry in the apartment and the 13th being a public holiday in Lisbon we could not reach the right authorities. So it was well planned.

Travel insurance has shrugged themselves off our liability as it was a theft in a foreign jurisdiction at an apartment and not on us in person. Airbnb stopped responding to any of our communications as soon as we were out of Lisbon. We are calling them but not getting any conclusive assistance.

I’m only sharing so everyone is much aware of your belongings and be safe as we Indians tend to travel with cash and still believe in foreigners and their safety procedures, while they seem worse than one can imagine.

Airbnb has a community center for its hosts to discuss their issues and grievances. I want you to write your grievances with the hosts or any experience with Airbnb as a guest. Together we can make a difference.

I have managed to restart the correspondence after much pursuance with Airbnb since June 18th. I’m still pursuing the matter with Airbnb and to write a review for the host on Airbnb. The hosts are the only who helped us with our language barrier and pursued the police to lodge a complaint four hours after the incident by going to the police station.

Posted in Airbnb Guest Stories and tagged , , , , , .


  1. We were also robbed in an airbnb in Lisbon. They came in with a key because the door was not forced. They took our camera, lenses and some money. The ‘owner’ of the appartement never returned our phone-calls. I know that if somebody entered my appartement I would go there to have a look…but nothing, silence. I will never use airbnb again.

  2. I was robbed also in Lisbon on a Airbnb while we were sleeping…Did you manage to get some compensation for your loss from Airbnb?

  3. I feel bad that you were robbed, but how is it in any way Airbnb’s fault? What did you expect them to do for you?

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