My daughter took her first trip out of the country and booked Airbnb for a rock festival… the host never showed up, never emailed her, and didn’t even have the decency to answer her phone! She, of course, phones home in a panic, after hours of phone calls to Airbnb, calling hotels in the area (of course nothing was available – it was a rock festival weekend!) thinking she and her friend will be on the street, crying and upset! Worst experience ever! Three hours later and still, nothing happened! Airbnb said they will refund her money but when someone needs a place to stay what help is that! My advice: STAY AWAY!